If you’re a Jira user and you want to share data with a user working in another Jira instance, you’ll need a Jira to Jira integration to ensure smooth collaboration. This software would help individual teams work flawlessly on their own while connecting and integrating with other teams.

In this article, you’ll see why connecting multiple Jira instances is useful and what technology is available to synchronize them effectively. After that, you’ll go through a step-by-step guide explaining how to set up a connection between two Jira instances. 

You’ll also find use cases to show you what a Jira to Jira integration can do to help improve your workflows and keep your teams connected with your data intact.

Key Takeaways

• Connect multiple Jira instances to enable seamless cross-team and cross-company collaboration.
• Learn how to enable bidirectional (and unidirectional) sync for work items, sprints, custom fields, attachments, and much more.
• Use Jira to Jira integration to keep teams, organizations, and managed service providers connected for smooth collaboration.
• Work with a flexible Jira integration connector that offers flexibility, scalability, and security.

Why Do Teams Need Jira to Jira Integration?

Organizations typically need Jira to Jira integration in these situations:

• Facilitate Acquisition & Merger Integration: When companies merge, integrating their existing Jira instances allows teams to collaborate before (or instead of) consolidating systems.
• Break Down Data Silos: When development, support, and operations teams work in separate Jira instances, they lose visibility into each other’s work. With integrated Jira instances, teams can stay aligned and productive without constant status meetings.
• Real-Time Visibility & Faster Resolution: Development teams can focus on resolving blockers and planning sprints more effectively, knowing their data is always accurate and synchronized. Customer-reported issues get addressed efficiently and transparently when Jira Software connects with Jira Service Management (JSM).
• Maintain Autonomy & Control: Each organization controls what data it shares and what stays private. Your organization and partners only see the work items (previously known as issues) that you choose to sync. Teams can make changes independently without constant consultation, working in their familiar environment while staying connected.
• Scale Without Stress: Organizations managing multiple Jira instances or large-scale projects can scale operations effortlessly. Whether connecting two instances or 20+, each connection operates independently. 
• Improve Cross-Company Collaboration: When working with partners, vendors, suppliers, or clients who maintain their own Jira instances, integration provides seamless data sharing while each organization maintains autonomy and security controls.
• Departmental Separation: Large organizations often run separate Jira instances for different departments (IT, HR, Engineering, Marketing). Integration keeps these teams aligned without requiring them to work in unfamiliar environments.
• Streamline Regional Operations: Companies with global operations may maintain regional Jira instances to comply with data residency requirements or manage different workflows while keeping headquarters informed.
• MSP & Service Provider Models: Managed service providers need to sync work items with multiple client Jira instances, maintaining separate configurations for each client relationship.
• Eliminate Manual Data Entry: Without integration, teams waste hours copying information between instances via email, spreadsheets, or manual re-entry. Automated sync eliminates this overhead, letting teams focus on actual work instead of administrative tasks.

What are the Best Jira to Jira Integration Approaches?

When connecting multiple Jira instances, you have several options. Each has different trade-offs in complexity, flexibility, cost, and maintenance. 

Native Integration 

Atlassian’s built-in tools work well if everything lives on the same Jira site. You can link work items across projects, share custom fields, and create automation rules that work across Jira sites without third-party tools.

However, this only works on a single site. If you’re dealing with separate instances—different cloud sites or mixing cloud with data center—native tools won’t cut it.

Atlassian also offers migration tools like the Jira Cloud Migration Assistant (JCMA). They’re effective for one-time migrations when consolidating instances, but they don’t maintain ongoing sync.

Once the migration’s complete, updates on either side won’t automatically sync. This makes them suitable for moving everything once, but not for ongoing collaboration.

Jira Automation

Jira Automation can handle basic cross-instance communication using webhooks. You can set up rules that trigger when work items change and send data to other Jira instances via REST API. 

For example, you can set a rule to create a work item in another instance when it reaches a specific status on your end.

But Jira Automation has serious limitations, which means you won’t be able to handle bidirectional sync, conflict resolution, and error handling yourself. 

This approach works for simple one-way scenarios if you have the technical expertise. For anything more complex, dedicated integration tools are a better investment.

Template-Based Tools

Tools like Zapier and Make offer pre-built integrations with templated mappings. They connect to both instances, handle the technical details (API authentication, sync scheduling, error handling), and provide a UI for configuring what syncs. 

These tools automatically map standard fields like summary, description, priority, and status. You select which projects or work item types to sync, choose the sync direction, and the platform handles the rest.

Strengths:

• Simple to set up for straightforward scenarios with standard fields and similar configurations. 
• Cost-effective for small teams, no coding required.

Limitations: 

• Struggles with custom fields that don’t have exact matches. 
• Can’t handle conditional logic, complex workflow mappings, and limited data transformation. 

Script-Based Tools

Script-based tools like Exalate provide full programmatic control for users to define exactly which fields map where, how to transform data, what triggers synchronization, and how to handle conflicts.

Capabilities:

• Sync different fields based on work item type, project, or custom criteria
• Implement conditional logic (only sync high-priority bugs, for example)
• Transform data to restructure text, combine fields, or apply business logic
• Map custom fields that don’t match between instances
• Filter sensitive information or block specific data from crossing boundaries

These tools also handle authentication, queue changes during outages, manage conflict resolution, provide monitoring and alerts, and scale for high-volume synchronization.

Trade-off: Steeper learning curve than template-based tools. Complex configurations eventually require understanding the platform’s scripting model. But AI assistants can do the heavy lifting for you. Also, if you’re looking for a simple automation, Exalate might be overkill for your use case.

Custom API Integration

Organizations with development resources can build custom integrations using Jira’s REST API. This provides complete control over what syncs, when it syncs, and how data transforms. 

Building robust integration is more complex than it initially appears. You need to: 

• handle bidirectional sync without creating infinite loops, 
• manage conflicts when both sides update the same field, 
• queue changes during outages, 
• Implement security mechanisms yourself, 
• handle user mapping between instances with different accounts, 
• transform custom fields that don’t match, 
• and maintain the integration as both Jira instances evolve. 

Apart from that, setting up a basic proof-of-concept might take a few days, but a production-ready solution that handles edge cases often takes weeks or months. You also own all the ongoing maintenance.

For most organizations, the total cost of building and maintaining custom integration exceeds the cost of commercial tools, especially when factoring in developer time.

Calculate time and money savings from automated bidirectional sync.

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Choosing Your Approach

Your integration approach should match your specific situation:

• How complex are your workflows and custom fields on both sides?
• Do you need simple field copying or complex data transformation?
• What technical resources do you have available?
• How frequently do your integration requirements change?
• What’s your budget for both initial setup and ongoing costs?

There’s no universal right answer—just what works best for your current needs and constraints. 

Organizations often start with simpler approaches and evolve over time. You might use native tools for initial migration, implement template-based integration for straightforward scenarios, then move to script-based integration as requirements grow more sophisticated.

Use Case: Learn how to sync multiple Jira instances.

Read more

Features to Consider When Choosing a Multi-Jira Integration Tool

When setting up your Jira to Jira integration, you need to consider potential problems and ensure your solution can handle them. 

1. Complete Operational Control

This allows teams to:

• Work in different time zones without coordination bottlenecks
• Modify their sync rules without affecting the other side
• Maintain separate data governance policies
• Control access at a granular level

2. Flexibility & Scalability

Your multi-Jira integration needs will change over time. You might want to change what data is synchronized or the synchronization criteria.

For that, you need a Jira integration solution that supports:

• Custom field mapping that evolves with your workflows
• Conditional logic for complex business rules
• Different work item types and project structures
• Growing from 2 instances to enterprise-scale deployments

You can use AI-assisted configuration to generate integration scripts without extensive coding knowledge.

3. Security & Compliance

Platform security is a key consideration when choosing an integration tool for Jira. Review infrastructure to see how data storage and transfer are handled.

Since both sides intend to share and store sensitive information, invest in:

• ISO 27001 Certification – Independently verified security management
• Encryption – Data encrypted in transit (TLS 1.2/1.3) and at rest
• Role-Based Access Control – Granular permissions for who can configure syncs
• JWT Authentication, OAuth, Basic Auth – Secure token-based authentication
• Audit Trails – Complete logging of sync activities
• And much more…

4. Reliability & Resilience

You need software that works as close to 100% of the time as possible. It also needs to handle problems gracefully.

If one of your systems has downtime, the integration software should:

• Apply changes in the correct order once the issue is fixed.
• Handle the outage and resume operations when systems are back up.
• Get the systems back in sync automatically.
• Track sync events in the same order as the original work item events.

Our customers wanted to work on security tickets within their own service desks and didn’t particularly want to work in multiple vendor portals.

– MICHAEL FOWLER
ENGINEERING LEAD AT QUORUM CYBER

Why Use Exalate For Jira to Jira Integration? 

AI-Assisted Sync Configuration

Exalate comes with an AI-assisted configuration – Aida, which generates sync scripts based on natural language descriptions. The scripts are written in the Groovy language. 

To set up the connection, you can follow these steps:

1. Describe what you want to sync in plain language.
2. The AI assistant generates the appropriate script.
3. Review and modify the generated code if needed.
4. Test and deploy the configuration.
5. Troubleshoot errors within the console.

We’ll go through the steps in further detail.

Example prompt: “Map and sync work item types between multiple Jira instances. Sync ‘Bug’ as ‘Defect’ and ‘Story’ as ‘User Story’. Include all comments and attachments.”

Exalate helps you generate field mapping scripts from your requirements and suggests optimal sync rules based on your use case. It also provides script templates for common scenarios, while providing syntax checking and validation.

Note: AI-generated scripts should always be reviewed by your technical team before implementation to ensure accuracy and alignment with your security policies.

Supported Platforms & Connectors

Beyond Jira to Jira integration, Exalate supports connections with:

• ServiceNow
• Freshservice
• Freshdesk
• Asana
• Azure DevOps (Cloud & Server) 
• Zendesk 
• Salesforce 
• GitHub

This multi-platform capability allows you to build comprehensive integration ecosystems. For example: Jira (development) ↔ Jira (QA) ↔ ServiceNow (operations) ↔ Zendesk (support).

Security & Compliance

Exalate prioritizes data security for your Jira to Jira integration. It is ISO 27001 certified and allows role-based access control through granular user permissions.

With Exalate, data is encrypted both in transit using TLS 1.2/1.3 and at rest, protecting sensitive information throughout the sync process. 

Your team maintains complete operational control over sync scripts and data transformations on your side of the integration. You decide what gets shared and how it’s mapped.

Exalate also uses secure token-based authentication to ensure that only authorized systems can access your integration endpoints. Options include (personal access tokens, JWT authentication, API Keys, and BasicAuth).

For detailed security documentation and compliance certifications, visit our Trust Center.

Supported Entities and Fields

You can sync virtually any data between Jira instances:

For a complete list of supported entities and fields, check the Exalate documentation.

Integration Pricing

Exalate offers subscription-based plans designed to scale with your integration needs.

Learn more about pricing →

Common Use Cases for Jira to Jira Integration

Let’s review practical examples of Jira-to-Jira integration that solve real business challenges.

Case 1: Connect Customer Support and Development Teams

The Challenge: Customer support teams receive feedback from customers—technical problems, unclear UI areas, and feature suggestions. Developers want to know what doesn’t work and why, and they’re open to new suggestions. However, developers don’t need all the details or internal discussions between customers and the support team.

The Solution: Set sync rules to send developers only the information they need. Solutions and status updates flow back to the support team automatically. Include time limit fields or comments that support can relay to customers.

Real-World Impact: The Gantner Group used Exalate to establish a frictionless collaboration ecosystem between developers and support staff, which increased resolution speed by 50 times.

Case 2: Connect Marketing and Design Teams

The Challenge: The marketing team tracks features popular in competitor products or features that consumers respond to in campaigns. The design team analyzes these to determine whether they’d be a good fit for the product.

The Solution: Create a label corresponding to these features, like “new-features“, then create a trigger “label = new-features”. This should be one-way synchronization, as the marketing team doesn’t need to see the design team’s internal work.

When marketing tags something with “new-features“, it automatically syncs to the design team’s Jira instance. The design team works independently, and only final decisions or updates sync back if needed.

Real-World Impact: Vodafone leveraged Exalate’s multi-Jira integration solution to optimize the efficiency of all internal and external collaborations. This helped them achieve data consistency and visibility across multiple instances.

Case 3: Connect with Multiple Suppliers

The Challenge: When you have multiple suppliers, you need to connect your systems with theirs while keeping suppliers’ information separate from each other. Each supplier needs maximum autonomy without seeing other suppliers’ data.

The Solution: With Exalate, you can exchange information safely with each supplier in separate, independent connections. This lets you collate information in your central instance without leaking suppliers’ data to each other.

Real-World Impact: Insurance company Turkiye Sigorta regained control and connected with multiple suppliers using Exalate. They created “safe islands” where they could work with the data they needed while maintaining customer confidentiality.

Case 4: Managed Service Providers with Customer Handling

The Challenge: Managed service providers (MSPs) need to handle work with their customers. The businesses they deal with have different contracts and expectations. MSPs must share relevant information with clients while keeping internal notes, pricing, and operations private.

The Solution: If an MSP has a small number of large clients, they can assign specific people to handle each one. Exalate ensures relevant work items are assigned to the correct person automatically. The integration shares information between systems while keeping some data internal to the MSP. 

Real-World Impact: NVISO, a cybersecurity managed security services provider (MSSP), uses Exalate as a competitive advantage to automatically generate tickets, sync comments, attachments, and statuses between platforms. 

Case 5: Outsourced Quality Assurance

The Challenge: Software and game developers outsource QA to third-party teams that have their own workflows within Jira. The development team needs to track bugs reported by QA without granting full access to their development instance. The QA team needs visibility into fix status without seeing unrelated development work.

The Solution: Bidirectional sync of specific work item types (bugs only) with filtered field mapping. Bug reports flow from QA to development, while status updates and resolution notes flow back.

Case 6: Onboarding Staff Members

The Challenge: New staff members need to learn the ropes while managers ensure they’re responding to work items correctly. Manually reviewing every work item is time-consuming, but complete autonomy too early can lead to mistakes.

The Solution: Set up Exalate to copy work items created by newcomers to another system where managers can check their progress. Create a synchronization trigger like assignee = team-member-name, then set the sync rules to copy over whatever management wants to review. When the new team member is up to speed, delete or deactivate the trigger.

Real-World Impact: Netguru implemented Exalate’s Jira connector to link the ITSM and business teams. This reduced licensing costs and established harmony between the teams while providing effective oversight during onboarding.

Case 7: Connect Companies with Outsourcing Partners

The Challenge: When your organization outsources services like customer support or web development, you need to integrate Jira Service Management and Software instances smoothly. Both sides need autonomy while sharing essential project information.

The Solution: Using Exalate, both sides can maintain separate instances with full autonomy, guaranteeing that only essential information is shared with partners. Each side controls what data crosses the boundary through independent sync rules.

Real-World Impact: Quorum Cyber implemented this model to enhance cybersecurity operations and improve average response time. They maintained strict security boundaries between their operations and client systems while ensuring seamless collaboration.

Case 8: Create a Network of Systems

The Challenge: Complex business environments involve multiple companies and platforms. For example, a company using Jira Software syncs with another company using Jira Service Management. When they need to onboard a third party working with Jira on-premise, they need a solution that connects all three.

The Solution: Exalate serves as the bridge between multiple instances, creating a network where each connection operates independently. Your organization and partner organizations only see the work items each chose to sync with the others.

Real-World Impact: SPK leverages Exalate to streamline operations, saving each engineer 5 hours weekly by automating information flow across their network of systems. Teams can explore multi-platform integration using Exalate’s AI-assisted configuration to generate sync scripts for complex scenarios.

Case Study: Read why 60% of Quorum Cyber customers want service desk integration.

Read more

A Step-by-Step Setup Guide For Jira to Jira Integration With Exalate

1. Visit the Exalate integrations page to get started. Create a new account by manually entering your email and verifying it, or sign up using Google.
   
   If you already have an account, you can log in to access the dashboard. 

2. Create a workspace where you can manage your integrations and connections. All your existing workspaces are accessible from the “Workspaces” tab. 

To create your own workspace, click the “+ Create Workspace” button. Enter a name and description for it. And click “Create workspace.”

3. To create a connection, you’ll need an active Exalate account with at least one Workspace and the access credentials for the systems you want to connect (System A and System B).

Click on “+ Add connections” > “Create new connection”. Enter the name for your first system. Enter the URL of your system (Jira).

Wait for checks and authentication to happen automatically under the hood. Systems from a different workspace will be newly registered for the current workspace. 

Enter the authentication details. For Jira,  you need OAuth. Click on “Check Authentication”. If all is well, you’ll see “Successfully Authenticated”.

Click Next to configure System B (Jira). Follow the same procedure as for your System A (Jira) instance.

Confirm the Connection Name and add a description (optional). Review the connection setup and click on “Create Connection”. Wait for a few minutes so all the checks and setups will be configured in the background.

Once done, click “Continue to Configuration”. Voila! Your first connection has been successfully set up in your workspace.

Choose a project you want to sync on both sides from the dropdown menu. Click “Build and Continue”.

Now, you have 2 options: “Quick sync” and “Edit & Test”. Let’s proceed with them one by one.

4. Quick Sync: This option allows you to sync one item between Jira instances.
   Under the “Item sync monitor,” enter the work item key and click on the “Sync Now” option. 

To link 2 existing items, click “Link with existing”. Once the sync is complete, you can view both the synced issues in a new window. You can also choose to compare the changes.

5. Open draft editor: This option allows changes when you click “Create a new version” or select the “Open latest draft”. This ensures you don’t modify the existing configuration accidentally.
   

Once active, click the “Edit” button to open the editor and adjust the sync rules (Groovy-based scripts). These scripts enable users to add custom data logic and mapping for complex or advanced use cases or workflows.

Swap the sync direction by clicking the two arrows next to the connection name.

The outgoing script will hold the values passed from Jira A to Jira B, and the incoming sync will define how the values coming from Jira B are mapped in Jira A.

The Replica is a JSON file that carries the payload containing data being shared across entities on both Jira instances. You can adjust the sync scripts if you know the Groovy language. Otherwise, use Aida, our built-in AI assistant.

6. Use Aida to generate sync scripts. Aida exists in both incoming and outgoing script sections, so choose the side accordingly.
   

For Outgoing scripts: Describe what data should leave your system. Eg, “Exclude attachments” or “Only sync high-priority issues.”

For Incoming scripts: Describe how incoming data should be applied to your system. Eg, “Map statuses between tasks“.

The scripts are generated based on Exalate’s scripting API and your existing scripts.

Review the output to validate the suggested changes. New lines are highlighted in green, while suggested removals are highlighted in red. Choose to “Insert” or “Discard” the suggestions.

Note: Just like with any other AI solution, please review the generated code before applying it.

Once you have your sync scripts ready, you can choose to “Save script” or proceed to dry-run them before publishing.

7. Click “Start Test Run” and “Select items” to sync. You can select multiple work items. Wait for a bit, and you’ll see the detailed results of the fields synced and the payload shared between both instances or systems. If you are satisfied with the results, click “Publish Version”.

You can view all versions from the “Version” dropdown. The versions can be either “Active”, in “Draft” (editable), or “Archived”.

8. Set up triggers to automate your sync. These are conditions or filters you apply to specific items. For instance, sync all Jira work items that have “label = dev”. 

Click the “+Add trigger” button to start creating platform-specific triggers.

Choose the entity type (issue or sprint).  For Jira, you can use Jira Query Language (JQL) to specify conditions for work items or sprints: “Project = EXA” will only sync when the item is in the EXA project. Then, save the trigger.

9. Troubleshoot your connection with Aida. If there’s an error, go to the “Troubleshooting” tab of your workspace. Hover over the error you want to diagnose and click on the Aida icon that appears next to the error. 

You will see all the affected systems, connections, and items. Aida will provide you with a brief analysis of the error message. 

10. To get more information, click on Error Details. You will see the impact level, stack trace, error type, and date of occurrence. You can also “View Full Analysis” to get more context. 

Fix the error and click on “Resolve”.

That’s it. Your first synchronization will start automatically based on the sync rules and triggers you have set. Happy syncing.

Understanding and Configuring Sync Rules (Scripts) For Exalate

Sync rules govern the flow of information between Jira instances and dictate field mapping.

Incoming & Outgoing Scripts

Outgoing Script determines what information leaves your Jira instance and how it’s prepared for the other side. The incoming script determines what information arrives from the other Jira instance and how it’s stored in your system. 

Basic Sync Rule Examples

Sync item summaries:

// Outgoing

replica.summary = issue.summary
replica.description = issue.description
replica.comments = issue.comments

// Incoming

issue.summary = replica.summary
issue.description = replica.description
issue.comments = replica.comments

This script makes it possible to sync summaries, descriptions, and comments with formatting:

Advanced Sync Rules Examples

Conditional Sync Based on Labels

Use Case: Only sync work items with specific labels to keep confidential work items private.

// Outgoing – Only sync if labeled “external”

if (issue.labels.contains("external")) { 
   replica.summary = issue.summary 
   replica.description = issue.description}Code language: JavaScript (javascript)

Status Mapping Between Different Workflows

Use Case: Map statuses when both Jira instances use different workflow names.

// Incoming

def statusMapping = [ "To Do": "Backlog","In Progress": "Active", "Done": "Completed"]
def mappedStatus = statusMapping[replica.status.name]
if (mappedStatus) {
    issue.setStatus(mappedStatus)
}Code language: JavaScript (javascript)

Get Started with Jira to Jira Integration

Connecting multiple Jira instances eliminates duplicate work, automates work item syncing, and lets teams work in their preferred environments while maintaining real-time visibility. 

Exalate provides the flexibility and control you need when managing cross-company partnerships, departmental collaboration, or global operations. This ensures each side maintains autonomy over its data while enabling seamless collaboration.

Looking to connect multiple Jira instances without much stress? Book a call with us to get started.

Frequently Asked Questions

Can I connect more than two Jira instances?

Yes. Exalate supports multi-instance networks. You can connect 3, 5, 10, or even 20+ Jira instances. Each connection operates independently with its own sync rules and triggers. This allows for hub-and-spoke, mesh, or hierarchical architectures.

How does Exalate ensure data security?

Exalate is ISO 27001 certified and uses role-based access control, JWT authentication, and end-to-end encryption (TLS 1.2/1.3). Each organization maintains complete control over what data is shared through independent sync configurations. Visit our Trust Center for complete security documentation.

Can I sync different work item types between instances?

Yes. You can map work item types flexibly. For example, sync “Bug” from Instance A as “Defect” in Instance B, or sync “Story” as “User Story.” Exalate allows complete control over type mapping with conditional logic.

Can I sync only certain work items and not others?

Yes. Use JQL triggers to define which work items should sync. For example: “project = DEMO AND labels = external“ syncs only work items with the “external” label. This gives you granular control over what data crosses between instances.

How do I handle different custom fields between instances?

Exalate allows you to map custom fields flexibly, even when they have different names or types. You can transform data, provide default values, or skip fields that don’t exist on the receiving side. AI-assisted configuration (Aida) can generate these mappings from your descriptions.

What level of support is available?

Exalate offers Standard and Priority Support. Standard Support covers installation, upgrades, and troubleshooting. Priority Support assigns a dedicated support engineer, aids with configurations, and provides enhanced SLAs. You can also get Service Provider packages, which include specialized support for MSP environments.

What about syncing between Jira and other platforms?

Exalate supports integrations between Jira and ServiceNow, Freshservice, Freshdesk, Asana, Azure DevOps Server, Zendesk, Salesforce, and GitHub. You can build multi-platform integration networks where Jira serves as the hub or spoke. Check our integrations page for the complete list.

Can Exalate integrate with Jira Service Management (JSM)?

Yes, Exalate can be used to synchronize tickets in Jira Service Management (JSM) with Jira Software and other platforms. This is useful for cross-functional teams or when managing customer requests between service teams and development teams.

Recommended Reading:

• Jira Integrations: Integrate Jira and Other Systems Bidirectionally
• How to Set Up a Jira Salesforce Integration
• Jira Azure DevOps Integration: The Complete Step-by-Step Guide
• How to Set up a Jira GitHub Integration
• Jira Zendesk Integration: The Step-by-Step Guide
• Jira ServiceNow Integration: How to Set up an Integration in 6 Steps

When your development team works in one Jira instance while your support team operates in another, information gets siloed. Manual updates become routine, work items fall through the cracks, status changes require email notifications, and context gets lost in transit.

Jira to Jira sync solves this by creating real-time, bidirectional data flow between separate Jira instances. Your teams stay in their familiar environments while critical information flows automatically where it’s needed—no duplicate entry, no version conflicts, no communication delays.

The right integration maintains team autonomy while eliminating silos. Each side controls what they share and how incoming data appears in their instance. Security stays intact, workflows remain independent, and collaboration becomes frictionless.

Note: Jira now refers to issues as work items. Throughout this guide, you’ll see references to work items, which represent individual tasks, bugs, stories, or any trackable unit of work in Jira.

Key Takeaways

• Jira to Jira sync enables seamless real-time collaboration between separate Jira instances without manual updates or duplicate data entry.
• Exalate provides flexible, secure synchronization with full control over what data flows between instances and independent configuration on each side.
• Organizations can sync any work item field, custom field, sprints, and epics using AI-assisted or script-based configuration tailored to specific workflows.
• Security features to look out for when choosing a multi-Jira sync tool include ISO 27001 certification, role-based access control, and encryption of data both in transit and at rest.
• Common use cases for Jira to Jira sync include cross-team collaboration, external partner coordination, multi-region operations, and hybrid cloud-to-data-center scenarios.

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Learn how to achieve a seamless integration between multiple Jira instances, step-by-step.

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Why Connect Multiple Jira Instances?

• Eliminate Information Silos – Different teams tracking work in separate instances creates isolation that blocks collaboration. Jira-to-Jira synchronization enables real-time, automated data flow, so when a developer marks a work item “In Progress,” the corresponding work item updates immediately in the project manager’s instance. No delays. No manual intervention.
• Stop Manual Work – Copying work items between instances, forwarding updates via email, and maintaining duplicate records wastes time and introduces errors. These redundant tasks become even more tedious as projects grow more complex and teams become more distributed. Automated sync eliminates this overhead entirely.
• Maintain Team Autonomy – Each team controls its configuration independently without affecting the other side. Your internal team manages what they share outbound. Your partner configures what they accept inbound. Neither side’s changes break the other’s setup.
• Protect Sensitive Data – Selective sync means you share only what’s needed while keeping confidential information protected. Sync public work item details with external partners while internal comments, attachments, and custom fields stay private. No shared credentials or admin access required between instances.
• Enable Unified Visibility – Stakeholders gain accurate project status without switching contexts or requesting updates. Leadership sees progress across all teams. Product managers track features spanning multiple groups. Everyone works from the same current information.
• Scale Across Organizations – The same technology that syncs two project teams supports multinational organizations coordinating across continents. The architecture handles 2-person teams and 10,000+ user enterprises with complex field mappings and conditional sync rules.

Note: We’ve covered more use cases on Jira work synchronization in the following article on Making The Case For Synchronization Of Work Trackers

What Are Some Practical Use Cases For Jira to Jira Sync?

Use Case 1: Development and QA Team Coordination

Challenge: Your internal dev team builds features while an external QA agency tests them in separate Jira instances. Creating duplicate work items means double entry, which leads to conflicts when both sides update simultaneously. 

Solution: Set up bidirectional sync with triggers. When a developer moves a work item to “Ready for Testing,” it automatically appears in QA’s backlog with acceptance criteria and environment details. QA’s test results and bug reports flow back instantly. Field-level sync rules share public information while keeping internal notes, time estimates, and sprint planning private.

Real-World Application: A gaming studio with 50 developers and 30 QA testers reduced bug-tracking overhead by 60%. New builds trigger automatic work item creation in QA’s instance with all required context. Both teams work in familiar environments while maintaining perfect synchronization.

Use Case 2: IT Support to Development Escalation

Challenge: Support logs work items in Jira Service Management. Critical bugs need escalation to the dev team’s Jira Software instance, but the current process involves manual copying and email forwarding. Information gets lost. Resolution times suffer.

Solution: Configure trigger-based sync that automatically creates dev work items when tickets meet escalation criteria—”priority = High AND issueType = Bug AND labels = ‘escalate-to-dev’“. The sync pulls customer impact, reproduction steps, and environment details. When developers mark the work item “Resolved,” the support ticket updates automatically.

Real-World Application: A SaaS company processing 500+ monthly support tickets reduced escalation time from 4 hours to 15 minutes. Support agents simply add an “escalate” label—no manual work item creation required. Customer satisfaction improved as resolution times dropped.

Use Case 3: Partner and Vendor Collaboration

Challenge: You’re building with an external partner who needs project requirements and status updates, but your internal Jira contains confidential roadmap features, competitive analysis, and financial projections. Full access violates security policies and duplicated projects create maintenance overhead.

Solution: Implement selective field synchronization. Sync summaries, descriptions, and status while keeping attachments, internal comments, and custom fields like “Revenue Impact” private. Configure comment filtering so external-facing comments sync bidirectionally while internal discussions stay private.

Real-World Application: A fintech company collaborates with three offshore partners across different Jira instances. Each partner sees only their assigned work items. Internal fields tracking compliance requirements and revenue projections remain private. Admins can use Groovy scripts to filter comments by author group for granular control.

Use Case 4: Acquisition and Merger Integration

Challenge: You acquired an organization with completely different Jira workflows, custom fields, and project structures. Leadership demands unified visibility immediately, but an overnight migration would disrupt both teams. Neither side wants to abandon their setup.

Solution: Implement gradual integration, connecting specific projects without wholesale migration. Start with high-priority shared initiatives. Use AI-assisted configuration to map mismatched fields—their “Severity” to your “Priority.” Expand sync scope incrementally as teams acclimate and workflows stabilize.

Real-World Application: After acquiring a 200-person competitor, a software company integrated operations over six months. 

• Month one: sync executive-level epics. 
• Month two: add cross-company initiatives. 
• Month three: integrate customer-facing requests. 

By month six, teams had naturally aligned, making eventual consolidation straightforward.

Use Case 5: Sprint and Epic Synchronization Across Teams

Challenge: Your platform team plans epics spanning multiple specialized teams—mobile, backend, infrastructure—each with separate Jira instances and sprint cadences. Epic owners manually check each team’s Jira and update spreadsheets. By the time reports reach stakeholders, information is outdated.

Solution: Sync epics and associated work items bidirectionally across team instances. When the platform team breaks down an epic, relevant stories appear automatically in each specialist team’s backlog. Sprint progress rolls up automatically—mobile team closes stories, epic completion updates; backend hits a blocker, epic reflects the risk.

Real-World Application: A product organization with eight engineering teams reduced planning overhead by 40%. Epic owners get real-time dashboards showing progress across all teams. Cross-team initiatives that required weekly sync meetings now use automated status roll-up. The organization ships complex features faster with less coordination overhead.

Calculate time and money savings from automated bidirectional sync.

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Types of Jira-to-Jira Integration Tools

• Atlassian Marketplace apps install directly into Jira and are embedded within its interface. They benefit from Atlassian’s security review and integrate with Jira’s authentication. Organizations wanting solutions vetted by Atlassian with deep native integration typically choose this approach.
• Enterprise Service Bus (ESB) solutions like MuleSoft or Dell Boomi route Jira data through central integration layers. Large enterprises with complex IT landscapes integrating multiple applications beyond just Jira use these platforms for unified monitoring and governance.
• Custom Script-Based Solutions – Development teams build custom integrations using Jira’s REST API. This approach offers complete control and zero licensing costs but requires ongoing maintenance as Jira evolves. Specialized platforms like Exalate focus exclusively on multi-instance synchronization. They understand Jira’s data model deeply, handle complex field mappings, manage bidirectional updates with conflict resolution, and provide granular control. 
• Jira Automation Rules – Jira’s built-in automation triggers webhooks or API calls to other instances for simple one-way scenarios. This native approach works without additional tools but lacks sophisticated sync capabilities like bidirectional updates or complex field mapping.
• Middleware and iPaaS Solutions – Integration Platform as a Service (iPaaS) offerings provide cloud-based connectivity through pre-built connectors. Organizations preferring cloud-managed integrations and needing integration with multiple applications beyond Jira use these platforms.

Features to Consider When Choosing an Integration Solution

• Bidirectional vs. Unidirectional Sync – The ability to configure one-way data flow (source → destination only) or two-way synchronization where changes flow in both directions is fundamental. One-way sync suits reporting scenarios; bidirectional sync enables true collaboration. 
• Field-Level Control – Granular control over which specific fields synchronize matters for security and compliance. You might share summaries and statuses but exclude financial fields, time estimates, or internal comments. 
• Custom Field Support – Integration solutions should handle Jira’s specialized field types—select lists, cascading fields, checkboxes, multi-user pickers, date ranges—plus custom fields from third-party plugins like Tempo Worklogs, ScriptRunner calculated fields, or Insight asset data. 
• Entity-Level Sync – Comprehensive solutions synchronize more than just work items—they handle sprints with their dates and goals, epics with progress tracking, components, versions, and attachments. This reduces the need for manual coordination.
• No-Code Configuration – User-friendly configuration reduces dependency on developers and speeds up implementation for straightforward use cases. AI assistants such as Aida generate sync scripts from natural language descriptions—non-technical teams describe requirements, and Aida produces a working configuration.
• Script-Based Customization – Technical teams need support for conditional mappings, data transformations, field concatenation, and custom validation rules for advanced scenarios. Exalate uses Groovy-based scripts for advanced conditional logic, data transformations, and API integrations.
• Cloud Support – Solutions should work with Jira Cloud instances to accommodate different organizational infrastructure preferences.
• Scalability – Performance should remain consistent from small team deployments to enterprise-scale implementations with thousands of users as workload increases. Exalate scales from small teams to 10,000+ user enterprises with consistent performance.
• Multi-Platform Integration – Organizations rarely use Jira in isolation, so broader platform support for non-Jira systems like ServiceNow, Azure DevOps, or Salesforce enables comprehensive integration strategies.
• Security and Data Encryption – End-to-end encryption protects sensitive information throughout the sync process, both in transit and at rest. Granular permissions control who configures sync rules, triggers changes, or views sync logs to prevent unauthorized configuration changes. Also, third-party certifications like ISO 27001 indicate that security practices meet established standards. 

How Exalate Enables Secure, Flexible Jira-to-Jira Sync

What Jira Fields and Entities Can Be Synced With Exalate?

• Default work item fields: Summary, description, status, priority, assignee, reporter, due date, resolution, affects versions, fix versions, etc.
• Custom fields: Select lists, cascading selects, checkboxes, radio buttons, date pickers, text fields, number fields, URL fields, user pickers, multi-user pickers
• Work item relationships: Parent-child links, blockers, dependencies, duplicates, related work items
• Work item types, components, labels, and versions with automatic or custom mapping between instances
• Comments with user mention preservation, formatting retention, and optional filtering by author or content
• Attachments and inline images (embedded) with file size limits and type restrictions as needed
• Sprints with start/end dates, goals, state (active/future/closed), and board association
• Epics with progress tracking, color coding, and hierarchical work item relationships.

Exalate Tools Available for Security and Control

• ISO 27001 certified infrastructure with annual third-party audits verifying security practices
• Role-based access control for configuration management—restrict who can create connections, modify sync rules, or view sync logs
• Encryption of data using TLS 1.2+ for all data traveling between instances
• Full script and operational control over your integration
• No requirement to share credentials or admin access between instances. Each side authenticates independently
• Selective field sync with granular control. You get to share only the necessary fields and keep sensitive data private.
• Comment filtering to sync external communication while keeping internal discussions confidential
• Attachment control to exclude specific file types or sizes from synchronization

Visit the Trust Center for detailed security documentation, compliance certifications, and security questionnaire responses.

Platform Supported By Exalate

• Jira Cloud (all versions currently supported by Atlassian)
• Jira Software for development teams tracking features, bugs, and technical work
• Jira Service Management for support teams managing incidents, requests, and customer issues
• Jira Work Management for business teams coordinating projects and operations
• Integration with other platforms: ServiceNow, Azure DevOps, Azure DevOps Server, Salesforce, Asana, Freshservice, Freshdesk, Zendesk, GitHub, and more.
• Custom connectors available for proprietary systems, legacy platforms, or specialized industry software

A Step-by-Step Setup Guide For Jira to Jira Sync With Exalate

1. Go to the Exalate integrations page to get started. Create a new account by manually entering your email and verifying it, or sign up using Google.
   
   If you already have an account, you can log in to access the dashboard. 

2. Create a workspace where you can manage your integrations and connections. All your existing workspaces are accessible from the “Workspaces” tab. 

To create your own workspace, click the “+ Create Workspace” button. Enter a name and description for it. And click “Create workspace.”

3. To create a connection, you’ll need an active Exalate account with at least one Workspace and the access credentials for the systems you want to connect (System A and System B).

Click on “+ Add connections” > “Create new connection”. Enter the name for your first system. Enter the URL of your system (Jira).

Wait for checks and authentication to happen automatically under the hood. Systems from a different workspace will be newly registered for the current workspace. 

Enter the authentication details. For Jira,  you need OAuth. Click on “Check Authentication”. If all is well, you’ll see “Successfully Authenticated”.

Click Next to configure System B (Jira). Follow the same procedure as for your System A (Jira) instance.

Confirm the Connection Name and add a description (optional). Review the connection setup and click on “Create Connection”. Wait for a few minutes so all the checks and setups will be configured in the background.

Once done, click “Continue to Configuration”. Voila! Your first connection has been successfully set up in your workspace.

Choose a project you want to sync on both sides from the dropdown menu. Click “Build and Continue”.

Now, you have 2 options: “Quick sync” and “Edit & Test”. Let’s proceed with them one by one.

4. Quick Sync: This option allows you to sync one item between Jira instances.
   Under the “Item sync monitor,” enter the work item key and click on the “Sync Now” option. 

To link 2 existing items, click “Link with existing”. Once the sync is complete, you can view both the synced issues in a new window. You can also choose to compare the changes.

5. Open draft editor: This option allows changes when you click “Create a new version” or select the “Open latest draft”. This ensures you don’t modify the existing configuration accidentally.
   

Once active, click the “Edit” button to open the editor and adjust the sync rules (Groovy-based scripts). These scripts enable users to add custom data logic and mapping for complex or advanced use cases or workflows.

Swap the sync direction by clicking the two arrows next to the connection name.

The outgoing script will hold the values passed from Jira A to Jira B, and the incoming sync will define how the values coming from Jira B are mapped in Jira A.

The Replica is a JSON file that carries the payload containing data being shared across entities on both Jira instances. You can adjust the sync scripts if you know the Groovy language. Otherwise, use Aida, our built-in AI assistant.

6. Use Aida to generate sync scripts. Aida exists in both incoming and outgoing script sections, so choose the side accordingly.
   

For Outgoing scripts: Describe what data should leave your system. Eg, “Exclude attachments” or “Only sync high-priority issues.”

For Incoming scripts: Describe how incoming data should be applied to your system. Eg, “Map statuses between tasks“.

The scripts are generated based on Exalate’s scripting API and your existing scripts.

Review the output to validate the suggested changes. New lines are highlighted in green, while suggested removals are highlighted in red. Choose to “Insert” or “Discard” the suggestions.

Note: Just like with any other AI solution, please review the generated code before applying it.

Once you have your sync scripts ready, you can choose to “Save script” or proceed to dry-run them before publishing.

7. Click “Start Test Run” and “Select items” to sync. You can select multiple work items. Wait for a bit, and you’ll see the detailed results of the fields synced and the payload shared between both instances or systems. If you are satisfied with the results, click “Publish Version”.

You can view all versions from the “Version” dropdown. The versions can be either “Active”, in “Draft” (editable), or “Archived”.

8. Set up triggers to automate your sync. These are conditions or filters you apply to specific items. For instance, sync all Jira work items that have “label = dev”. 

Click the “+Add trigger” button to start creating platform-specific triggers.

Choose the entity type (issue or sprint).  For Jira, you can use Jira Query Language (JQL) to specify conditions for work items or sprints: “Project = EXA” will only sync when the item is in the EXA project. Then, save the trigger.

9. Troubleshoot your connection with Aida. If there’s an error, go to the “Troubleshooting” tab of your workspace. Hover over the error you want to diagnose and click on the Aida icon that appears next to the error. 

You will see all the affected systems, connections, and items. Aida will provide you with a brief analysis of the error message. 

10. To get more information, click on Error Details. You will see the impact level, stack trace, error type, and date of occurrence. You can also “View Full Analysis” to get more context. 

Fix the error and click on “Resolve”.

That’s it. Your first synchronization will start automatically based on the sync rules and triggers you have set. Happy syncing.

Conclusion

Jira to Jira synchronization transforms how distributed teams collaborate. When your development, support, operations, and partner teams work in separate Jira instances, Exalate creates the real-time data flow that eliminates silos without forcing everyone into a single system.

The right integration preserves team autonomy while enabling seamless collaboration. Your developers keep their workflows. Your support team keeps theirs. Your partners work in their own environment. Critical information flows automatically where it’s needed. Security stays intact. Each side maintains control.

From two-person startups coordinating with an external QA agency to multinational enterprises managing thousands of users across five continents, Exalate scales to match your requirements. Start with simple field mappings using AI-assisted configuration. Grow into complex multi-instance architectures with conditional logic and custom transformations.

Secure, flexible, and built for real-world complexity, Exalate lets your teams work the way they want while staying synchronized on what matters.

If you need some help setting it up, we can schedule a demo on how to use it for your particular use case.

Frequently Asked Questions

How do I prevent confidential data from syncing to external partners?

Configure field-level sync rules that specify exactly which fields cross the boundary. In your outgoing sync script, explicitly map only the fields you want to share. Fields not mentioned in your outgoing sync configuration don’t transmit to the remote side, regardless of what their incoming sync requests.

For example, your outgoing sync might include:

replica.summary = issue.summary
replica.description = issue.description
replica.status = issue.status

This configuration shares only summary, description, and status. Attachments, comments, custom fields, time tracking, and all other fields remain private because they’re not included in the replica object sent to the remote side.

For comments, implement filtering logic that syncs only comments from users in specific groups or containing specific tags. Internal comments marked with “[INTERNAL]” can be excluded while external communications sync bidirectionally.

Does Exalate slow down Jira performance?

No, Exalate operates asynchronously without blocking Jira operations. When you update a work item that has an active sync, Jira processes your update normally and immediately returns control to you. Sync processing happens in background queues and doesn’t impact the user interface’s responsiveness.

How does Exalate handle custom field mapping between different Jira configurations?

Aida suggests field mappings based on field names, types, and context. When setting up a new connection, Aida analyzes custom fields on both sides and proposes mappings for fields with similar names or purposes. You review suggestions and accept, modify, or reject them.

Advanced scenarios use Groovy scripts for complex transformations. If one side uses a single-select “Priority” field with values [Low, Medium, High] and the other uses a number field “Priority Score” with values [1, 2, 3], you write transformation logic converting between them.

// Outgoing sync (convert number to text)

replica.customFields."Priority Text" = 
issue.customFields."Priority Score".value == 1 ? "Low" :
issue.customFields."Priority Score".value == 2 ? "Medium" : "High"Code language: JavaScript (javascript)

// Incoming sync (convert text to number)

issue.customFields."Priority Score".value = 
replica.customFields."Priority Text" == "Low" ? 1 :
replica.customFields."Priority Text" == "Medium" ? 2 : 3Code language: JavaScript (javascript)

Can I sync sprints and epics, not just individual work items?

Yes, Exalate syncs sprints with their complete metadata: start date, end date, goal, state (active/future/closed), and the board they’re associated with. When you create a sprint on one side and add work items to it, the sprint appears on the remote side with the same dates and goals. Work items join the corresponding sprint automatically.

Epics sync bidirectionally with progress tracking. When you create an epic on one side and add child work items across multiple instances, the epic maintains relationships with all its children regardless of where they physically reside. 

This enables true cross-instance initiative tracking. Your platform team plans an epic in their instance. Mobile, backend, and infrastructure teams create implementation work items in their own instances. 

What security certifications does Exalate maintain?

Exalate is ISO 27001 certified, demonstrating adherence to internationally recognized information security management practices. The certification covers infrastructure, development practices, data handling, access controls, and incident response procedures.

Additional security features include:

• Role-based access control for configuration management
• Encryption in transit (TLS 1.2+) for all data traveling between instances
• Encryption at rest for temporarily stored data in sync queues
• Regular third-party penetration testing
• Security monitoring and incident response procedures
• Compliance documentation for common security questionnaires

Visit the Trust Center for detailed security documentation, compliance certifications, security white papers, and responses to standard security questionnaires. 

Can non-technical teams set up basic syncs without scripting?

Yes, Aida provides an AI-assisted configuration where you describe sync needs in plain language. “Sync all high-priority bugs from Project Alpha to Project Beta, sharing summary, description, and status fields” generates an appropriate configuration automatically.

Aida handles common scenarios without requiring scripting knowledge:

• Field mapping between standard Jira fields
• Basic filtering by project, work item type, or priority
• Status mapping between different workflows
• Comment synchronization with or without filtering

For more complex requirements—conditional logic based on custom fields, data transformations, or integration with external systems via API—technical teams can customize the generated scripts using Groovy.

What other platforms can Exalate integrate with Jira?

Beyond Jira-to-Jira synchronization, Exalate connects Jira with ServiceNow, Zendesk, Freshservice, Freshdesk, Azure DevOps, Azure DevOps Server, GitHub, Salesforce, and Asana. Each platform connector is purpose-built rather than a generic REST adapter. 

This means field mappings understand platform-specific concepts—ServiceNow’s incident fields, Azure DevOps’ work item types, Salesforce’s object relationships—and provide appropriate transformation logic.

Custom connector frameworks enable integration with internal tools, legacy platforms, or specialized industry software. If you have a proprietary system with a REST API, Exalate can integrate it with Jira using custom connector development.

Can I use Exalate with Jira Service Management?

Yes, Exalate fully supports Jira Service Management, including service-specific fields like request types, organizations, SLAs, and customer portal settings. You can sync service desk tickets with other Jira instances or with external ITSM platforms like ServiceNow.

It allows you to:

• Connect service desks with external partners who report issues via their own service management tools
• Sync support tickets to the development Jira when bugs need engineering escalation
• Integrate customer-facing service desk with internal IT operations
• Synchronize service requests across regional service desks for multinational support operations

Field mappings handle Service Management-specific concepts, and configuration can filter based on request types, organizations, or SLA status to ensure only appropriate tickets synchronize.

Recommended Reading:

• Jira Integrations: Integrate Jira and Other Systems Bidirectionally
• How to Set Up a Jira Salesforce Integration: The Comprehensive Guide
• Jira Azure DevOps Integration: The Complete Step-by-Step Guide
• Jira ServiceNow Integration: How to Set up an Integration in 6 Steps
• The Step-by-Step Guide to Setting up a Jira Zendesk Integration