sync issue types, labels, priority, status...
sync any custom fields, attachments...
sync comments, worklogs, history...
Sync id, subject, description, type..
sync assignee, submitter, requester...
sync tags, type, priority, status, due date...
sync custom fields, comments, attachments...
4.3/5
Highest Rated Integration App on the Atlassian Marketplace
Have full visibility of the ticket (L1/L2/L3) status within your ITSM tool.
Easily connect to your outsourced support team.
Set up real-time syncs to transform customer tickets into actionable Jira tasks.
Opt for automatic syncs to reduce manual handovers.
Decide your sync direction: One-way or two-way syncs.
Tailor integration settings to match your unique business workflow.
Get accurate and consistent reporting to gain insights into metrics that matter, from work resolution times to customer satisfaction.
Ensure automatic sync restarts after downtimes.
Sync multiple tickets with the same problem to a single Jira work (issue).
Jira
Jira Software (Cloud and Data Center)
Jira Service Management
Jira Product Discovery
Work Items (Issues)
(Bugs, Tasks, Stories…)
+40 fields are supported, including:
- Custom fields
- Summary
- Status
- Description
- Key
- Comment
- Attachment
- Priority
- Third-party plugin fields (e.g Insights)
Sprints
All fields are supported, incuding:
- Name
- State
- Start date
- End date
- Complete goal
- Origin board ID
- Goal
Zendesk
Tickets
+10 fields are supported, including:
- Custom fields
- Attachment
- Description
- Assignee
- Comment
- Priority
- State
- Request
- Problem
- Type
Our Jira Zendesk integration has driven global cohesion. The ticket holds the entire story, from support to engineering and back, which gives us a clean audit trail and protects customers from impact. The sync is also lightning-fast. Seconds, not minutes
Ellesh Miyangar | Head of Operations Support and Enablement
Bug Tracking
Experience a customer-reported bug transform into a Jira work (issue), complete with all relevant details for your dev team.
Feature Requests
Learn how to manage customer feature requests by syncing Zendesk ticket submissions with your Jira backlog.
Incident Management
Streamline incident response by automatically triggering Jira alerts based on Zendesk ticket urgency.
Get the Most Out of Your Integration
Sync in Real-Time
Two-way, real-time sync between platforms. Updates flow automatically. No manual exports, no delays.
Connect Any Number of Instances
Connect multiple projects, instances, and platforms. Use different rules for each connection.
Know What Failed and Why
Get AI-powered recommendations for resolving the issue, including possible fixes and next steps.
AI Assisted SetUp
Describe your integration goal. Aida reviews your sync rules and connector type, then suggests script changes
Only Sync What Matches
Set various conditions for automatic synchronization.
Sync Visibility, Right Where You Work
Check the real-time status of your active syncs, spot failures, and trigger a manual push. All from a browser extension, without opening the Exalate console.
“
The team was very hands-on and very responsive. If we encountered an issue, they were able to resolve it quite fast.
Maarteen Cautreels
The team was very hands-on and very responsive. If we encountered an issue, they were able to resolve it quite fast.
Sync Everything You Want
Sync almost anything uni- or bidirectionally, including statuses, priorities, attachments, custom fields, assignees, due dates, reporters, time logs, etc. Sync historical and new data. Use triggers to exert granular control over how the sync works.
In practice:
...Or simply write a few lines of code
if(entityType == “changeRequest”) {
replica.summary = changeRequest.short_description replica.description = changeRequest.description replica.comments = changeRequest.comments replica.attachments = changeRequest.attachments
///other fields supported by the Change request entity
In practice:
...Or simply write a few lines of code
def remoteIssueUrn = replica.customFields.“ABC-123”?.value
if(remoteIssueUrn && firstSync){
def localIssue = httpClient.get(“/rest/api/2/issue/”+remoteIssueUrn)
if(localIssue == null) throw new com.exalate.api.exception.IssueTrackerException(“Issue with key “+remoteIssueUrn+” was not found”)
issue.id = localIssue?.id
issue.key = localIssue?.key
return;
}
We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper
“
We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper |
How it Works
Connect
Easily connect multiple projects, instances, and platforms. With local, or external partners.
Customize
Set your sync rules to make sure the right data is shared.
Prompt Exalate’s AI to generate rules, or fine-tune with Groovy-based custom mappings and logic for complete control.
Automate
Set triggers to automate your sync based on specific conditions.
Synchronize
Now your connected instances will exchange information automatically. Happy syncing!
See Exalate in Action
Let us show you how Exalate can fit your unique business needs.
trusted by clients worldwide
Exalate syncs Zendesk tickets with Jira work items bidirectionally, including statuses, priorities, custom fields, attachments, comments, assignees, due dates, and time logs. The script-based engine can sync any field available through REST APIs, including third-party plugin data like Elements Connect and Insights. You control exactly what gets shared and can filter private comments from public ones.
Exalate uses outcome-based pricing where you pay for active items currently in sync, not per user or API call. Start with a free 30-day trial to test all features. Learn more about Exalate pricing to see which one works for you.
Exalate is ISO 27001:2022 certified. It protects Jira to Zendesk integrations with OAuth 2.0, JWT access tokens, role-based access controls, TLS 1.2 and 1.3 encryption, and multi-factor authentication. Your sync data stays isolated from other customers. Learn more about Exalate’s security posture in the Trust Center.
Exalate automatically converts rich text formatting between platforms using built-in Transformers. Jira’s Wiki/HTML formatting converts to Zendesk’s Markdown and vice versa, preserving text styling, links, and structure. This happens automatically; no manual configuration is needed for standard formatting conversions.
Yes, Exalate supports multi-instance setups, including multiple Jira instances syncing with one Zendesk, or one Jira syncing with multiple Zendesk accounts. Each connection can have different sync rules and triggers. Exalate also integrates with Azure DevOps, ServiceNow, Salesforce, GitHub, and 15+ other platforms.
Zendesk’s native integration links tickets to Jira work items but has limitations: it offers limited field mapping, and can’t sync multiple tickets to one issue. Exalate provides full bidirectional sync with custom field mapping and enables advanced scenarios like consolidating multiple tickets into a single Jira issue for bug tracking.
Yes, Exalate can consolidate multiple Zendesk tickets reporting the same problem into one Jira work item. When customers report similar bugs, support can sync all related tickets to a single work item, keeping developers focused while support tracks individual customer communications. Status updates flow back to all linked tickets automatically.
Yes, Exalate gives you granular control over comment synchronization. Sync only public comments, only internal notes, or both. You can also impersonate the original comment author in Jira, add automatic notifications when issues close, and keep private customer conversations separate from engineering discussions.
Basic integrations can be configured in a few hours. Complex enterprise setups with custom scripts typically take a few days, and Aida AI (scripting and troubleshooting assistant) can help generate and troubleshoot sync rules to speed up configuration.
Yes, Exalate provides real-time bidirectional sync. When a ticket updates in Zendesk, the linked Jira work item reflects changes within seconds. The unified console shows sync queue status and full work history so you can monitor synchronization progress and quickly identify any issues.