Plans that Match Your Business Needs

Sync basic fields for free. Upgrade when you need to customize your integration. Get enterprise-level support and scalability when you're ready.

Jira

Zendesk

Salesforce

ServiceNow

GitHub

Azure DevOps

Jira

Zendesk

Salesforce

ServiceNow

GitHub

Azure DevOps

Free Plan

Pre-made configuration for basic scenarios.

start now
free forever

Main features:

  • Two-way sync
  • Up to 1,000 new issues per month
  • Basic fields

Premium Plan

Fully customizable for medium to complex scenarios.

request pricing
For most use cases

Everything on Free, plus:

  • Script mode & drag-n-drop interface*
  • Unlimited syncs
  • Custom fields, users, hierarchy, etc.

Enterprise Plan

Enhanced profile and premier support for scalable and reliable integrations.

contact sales
tailored to your needs

Everything on Premium, plus:

  • Higher SLAs & 24/7 support
  • Dedicated support engineer
  • Custom disk space
Check full list of features
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integration for service providers

Fully Managed Cross-Company
Integration for Service Providers

Let an integration expert take care of every aspect of your integration, from implementation to operations.

Learn More
  • Custom development of connectors
  • Managed integrations
  • 24/7 support for critical issues
  • Ready to scale
  • Dedicated delivery manager
  • Outsourced Internal IT Service Desk
Take your time to dive into what’s possible. There’s so much more under the hood that you could do - if you keep it simple and use the defaults, it’s only 5% of what’s possible, you could build crazy and cool stuff.
Maarten Cautreels
Maarten CautreelsProduct Owner, DPG Media
The result was quite impressive and positive on both sides, as they could remove the email process completely and work from their own environment without the need to use any other means of communication.
Daniel Miks
Daniel MiksAtlassian Solutions Expert, Eficode
With amazing support and the flexible capability of Exalate, we were able to see it become an important part of our work life cycle.
Hung Nguyen
Hung NguyenBusiness Intelligence Developer, Dell
Exalate allows us to keep full control over our own access and local systems, yet, with ease, share projects and collaboration with any number of external parties.
Chris Sprucefield
Chris SprucefieldCorporate IT Manager, Casumo
It's amazing how Exalate satisfied our complex synchronization needs. Plus, we managed to reduce the monthly costs of our Service Desk by around 95%.
Piotr Radtke
Piotr RadtkeSenior Project Manager, Netguru
The scripting-based engine is robust and extensible, the performance works really well. Exalate also has a great customer-centric support which adds value to the product.
Carrie Lin
Carrie LinBusiness Systems Manager, AMD
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What's included

Feature comparison between our plans

FeaturesFree PlanPremium PlanEnterprise
Learn more Free forever Start now Most popular request pricingTailored to your needs contact sales
One-way Integration
Two-way Integration
Manual Sync
Automatic sync
Real-time sync / Polling
Bulk Exalate
Bulk Connect
Unlimited Triggers
Unlimited Connections
Unexalate & Reconnect
Handing Deleted Entities
Error Handling
Sync Queue Monitoring
Unlimited Transactions & Entities
Up to 1000 New Issues/mo
Sync Standard & Custom Fields
Summary, Description, Comments, Attachments
Entire List of Supported Fields Here.
Entire List of Supported Fields Here.
Basic Mode
Visual Mode
Script Mode
Deep-Ticket Integration
Workflow Orchestration
Internal Comments
Rich Text Formatting Carry-over
Hierarchy
Users
Comment Impersonation Feature
Priority
Labels & Tags
Additional Nodes for Staging
1 Extra Node Per License
2 Extra Nodes Per License
Exalate On-premise Hosting (Private Connections)
Dedicated Status Page
Pinning of Versions & Version Control
Custom Disk Space
500 MB
1 GB
Custom size
Custom Git Repo
Support
Documentation
Community
Standard Support
Premier Support
Troubleshooting Sessions
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FAQ

Answers to the most frequently asked questions

You can start with basic synchronization scenario’s straight out of the box. But Exalate also provides a Groovy-based scripting engine to implement even the most complex use cases. You can check some examples of more complex use cases here.

Yes, the Exalate app does need to be installed on both sides. This means you will need a valid Exalate license/subscription on both your instance and the destination Instance on the other side.

Exalate has already been in use since 2014 at a large number of enterprise clients. Performance tests are continually implemented to assure there will be no noticeable load on both the app or the issue tracker.

For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.

We keep your data private, safe and secure following the best-in-class security practices and procedures.

The data security and privacy statement can be found here

You decide what information gets shared with your partners and what information does not.

There is no need to share the access credentials, even if your instance requires authentication. Exalate generates the shared secret which is used to define a secure connection between both Instances.

Data transfer is secured with the help of the JWT token which authenticates every request so that the destination side can be sure they are getting data from the expected Instance.

To find out more, have a look at our extensive resource on Exalate Security and Architecture.

For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.