Webinars

Next Live Events

the sync room series | s01-ep04

Surviving M&A Tool Chaos: Why Full System Mergers Fail & How to Sync Instead

Only 14% of M&A integration efforts succeed. In 30 minutes, we’ll cover why, and what works instead.

Watch on Demand

The Sync Room Series

s01-ep03

50+ Clients, 5 Hours Saved Per Engineer Per Week

An MSP Playbook

Modern MSPs manage 50+ client integrations without custom scripts, security nightmares, or burning out their teams. How? Learn on this session.

“Our engineers saved approximately 5 hours weekly and eliminated missed tickets with this integration in place.” SPK & Associate

s01-ep02

Stop Pretending Email Is an ITSM Integration Strategy

Still tracking tickets in email, Slack, Teams or spreadsheets?

Tickets get lost, clients escalate, and your team burns out. Learn how to centralize visibility and preserve SLAs, while teams remain on their own platforms. Track ticket status the right way.

s01-ep01

Improve Support Dev Handovers

Kill the Escalation Ping-Pong between Support and Engineering Teams

Cut time to resolution by 20–30% by auto-routing P1/P2s with two-way sync. Decrease customer update noise by ~30% Increase your engineering focus time. And keep security and data hygiene tight.

Guest Sessions

ITSM Platform Smackdown: Why Teams Are Moving to Jira Service Management

Isos Technology, Atlassian, and Exalate walk through a practical comparison of modern service management approaches. Explore how Jira Service Management supports consolidated service delivery and what to consider when evaluating a move from other platforms.

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