priority support
Get Priority Support for Dedicated Assistance with Your Use Case
Get higher SLAs, a dedicated support engineer, shorter resolution time, and optimized escalation paths.
We have had an excellent customer experience with Exalate. They are always responsive and ready to resolve any problems we or our customers might face.
Alexander Sinno
Priority
Standard
onboarding
- Installation and first sync setup
troubleshooting
- Problem investigation
- Workaround for critical issues
- Assistance with configuration issues
- Custom improvements
Designated support specialists
- Access to the support team via Slack
- Dedicated Customer Success Manager
- Dedicated Support Engineer
Response Times
- Initial response time for critical production issues
2h
next business day
- Progress reporting of critical production issues
4h
8h
Higher Service Level Agreement
The update frequency is the amount of time expected to get a progress report on the resolution of an incident. These progress reports are provided during service hours.
“
The team was very hands-on and very responsive. If we encountered an issue, they were able to resolve it quite fast.
Maarteen Cautreels
The team was very hands-on and very responsive. If we encountered an issue, they were able to resolve it quite fast.
booster package
Enlarging Resource Profile
Manage high-load operations and execute more synchronizations per minute, ensuring smoother and faster workflow.
Extra Disc Space
Enable the storage of larger attachment files and more extensive logs, facilitating better data analysis and smoother operation of integrated systems.
