Integration for Government & Public Sector
Cross-Agency Integration That Clears the Security Gate
Exalate connects your tools across teams, contractors, and partner systems, with the data controls and compliance documentation your security team will actually approve.
No full admin access
required to get started
Field-level control
over what data leaves your environment
Different hosting options
Cloud, on-prem or region-specific
Hierarchy preserved
across epics, stories, and issues
The Public Sector Reality
The Tools Don't Talk. Your Team Pays for It.
Government and public sector teams run complex projects across multiple platforms, contractors, and agencies, each with its own ITSM.
Connecting them without creating a security incident is a common challenge.
Mismatched Systems by Design
Your customer-facing service portal and your internal task management system aren’t the same tool, but most teams try to make them work as one. The result is two systems running in parallel, with your team manually bridging the gap.
Security Reviews That Kill Evaluations
Integration tools that require full admin permissions get flagged immediately. If the Head of Security is the first gate, most tools don’t make it through.
Hierarchy Lost in Translation
Flat sync tools can’t preserve the epic-story-issue structure that project teams depend on. When that hierarchy disappears, so does your ability to track work meaningfully.
Partner Collaboration Overhead
Working with technology partners like defense contractors and external engineering teams means the same work lives in two systems simultaneously, with no automated way to keep them aligned.
Common Integration Pairs
Get the Most Out of Your Integration
Sync in Real-Time
Two-way, real-time sync between platforms. Updates flow automatically. No manual exports, no delays.
Connect Any Number of Instances
Connect multiple projects, instances, and platforms. Use different rules for each connection.
Know What Failed and Why
Get AI-powered recommendations for resolving the issue, including possible fixes and next steps.
AI Assisted SetUp
Describe your integration goal. Aida reviews your sync rules and connector type, then suggests script changes
Only Sync What Matches
Set various conditions for automatic synchronization.
Sync Visibility, Right Where You Work
Check the real-time status of your active syncs, spot failures, and trigger a manual push. All from a browser extension, without opening the Exalate console.
common use cases
How Government & Public Sector Teams Use Exalate
Portal-to-Task-Management Sync
Keep your customer-facing service portal as the front door while consolidating actual task management in your internal project tool. Teams work where they work best, without duplicating effort across systems.
Contractor and Partner Collaboration
Sync work items with technology partners and external engineering teams while preserving the full epic-story-issue hierarchy. Both sides stay in their own tool. No access grants required.
ITSM Migration Support
Moving from one service management platform to another? Exalate supports continuous sync during the transition, so teams keep working normally while the migration runs in the background.
Why Exalate is
Secure by Design
- Single-tenant architecture – no shared infrastructure
- Encryption in transit and at rest
- Automatic recovery from outages
- ISO 27001:2022 certified
- 24/7 threat monitoring with SentinelOne
the build vs buy decision
Making the Right Choice
DIY webhooks and API integrations seem cheap at first. But they don’t stay cheap:
- Race conditions causing data inconsistencies
- No bidirectional sync without significant engineering
- Breaks every time an API changes
- You become integration support, not client support
- Each new client = another custom build
Free tools work for basic one-way syncs. But when you need bidirectional sync, advanced field mapping, or to scale across multiple clients; they hit limits fast.
| Capability | Exalate | Native Connectors / Flat Tools |
|---|---|---|
| Hierarchy preserved (epics/stories/issues) | ✓Full hierarchy | ✗None |
| Field-level data filtering | ✓Granular control | ✗None |
| On-prem / Docker deployment | ✓Supported | Rarely available |
| TPRM / ISO 27001 documentation | ✓Available | Varies |
| Independent control per side | ✓Full control | ✗None |
| Bidirectional sync | ✓Full sync | Limited |
| Maintenance burden | Managed | High |
See the New Exalate in Action
Let us show you how Exalate can fit your unique business needs.
trusted by clients worldwide
Exalate connects through standard authentication methods and does not require full Jira or ServiceNow admin access to operate. For environments where the admin permission requirement has previously triggered a security review,contact our team, and we can walk through the specific access model with your security team directly.
Exalate is ISO 27001:2022 certified and provides full security documentation for third-party risk assessments. Visit our Trust Center for the complete documentation set
Yes. Exalate supports on-prem and Docker deployment for environments that can’t use cloud-hosted infrastructure. Region-specific data hosting is also available for government procurement requirements.
Yes. Unlike flat sync tools that collapse hierarchical relationships into a single level, Exalate’s script-based engine preserves the parent-child structure of your work items across both sides of the connection
Each side of an Exalate connection manages its own sync rules independently. Your contractor or technology partner doesn’t need to install anything on your infrastructure, and you don’t need access to theirs. Authentication is handled through standard methods: API keys, Basic Auth, OAuth, or PAT.
Exalate uses outcome-based pricing: you pay for active items currently in sync, not user seats or connection counts. For government procurement processes, contact our team to discuss the right structure for your budget cycle.
The critical difference for government and public sector teams is hierarchy preservation and scripting control. Unito and GetInt use template-based mapping that flattens hierarchical relationships and limits what you can filter at the field level; both are dealbreakers for complex project tracking and compliance-sensitive environments.
When an acquisition brings a new ITSM into your environment, Exalate connects it to your existing stack without forcing a rip-and-replace. Both systems keep running. The data flows.