sync issue types, labels, priority, status...
sync any custom fields, attachments...
sync comments, worklogs, history...
Sync id, subject, description, type..
sync assignee, submitter, requester...
sync tags, type, priority, status, due date...
sync custom fields, comments, attachments...
Start for free
Have full visibility of the ticket (L1/L2/L3) status within your ITSM tool.
Easily connect to your outsourced support team.
Set up real-time syncs to transform customer tickets into actionable Jira issues.
Opt for automatic syncs to reduce manual handovers.
Decide your sync direction: One-way or two-way syncs.
Tailor integration settings to match your unique business workflow.
Get accurate and consistent reporting to gain insights into metrics that matter, from issue resolution times to customer satisfaction.
Ensure automatic sync restarts after downtimes.
Sync multiple tickets with the same problem to a single Jira issue.
“
Its hard to talk about supported fields, because with Exalate you can support a lot. And it is impossible to capture on a single page. We have done cases with very weird things - certainly not limited to the ones listed on the documentation.
discover if we cover your integration requirements
Book a demo to see Exalate in action
“
Its hard to talk about supported fields, because with Exalate you can support a lot. And it is impossible to capture on a single page. We have done cases with very weird things - certainly not limited to the ones listed on the documentation.
discover if we cover your integration requirements
Book a demo to see Exalate in action
Bug Tracking
Experience a customer-reported bug transform into a Jira issue, complete with all relevant details for your dev team.
Feature Requests
Learn how to manage customer feature requests by syncing Zendesk ticket submissions with your Jira backlog.
Incident Management
Streamline incident response by automatically triggering Jira alerts based on Zendesk ticket urgency.
One-way or Two-way Sync
Initiate connections either from Zendesk or from Jira, whichever way you prefer. Once connected, sync one-way or two-way, manually or automatically, the way you want.
Automated Integration
Automate your integration and reduce the need for manual syncs. Add granular control over information flow with custom triggers in the native query language.
Bulk Operations
Sync historical data with bulk operations in Exalate. Connect multiple existing entities using Bulk Connect. Automatically start syncing entities with the same trigger conditions using Bulk Exalate.
Deep Integration
Give your developers a chance to experiment with limitless syncing possibilities using the Groovy-based scripting engine. Decentralized scripts for managing the sync at your end without affecting anything at the destination.
Embedded Exalate UI
View your sync status within the Exalate panel in Jira and Zendesk platforms. Start manual sync from the Exalate panel itself.
Decentralized Integration
Maintain independent control over every sync, even for cross-company integrations. No need to share admin rights, no risk of exposing confidential information.
Better Scalability
Start small with out-of-the-box connections for basic synchronization scenarios. Scale up and grow faster with the help of script-based custom connections.
Top-notch Security
Get timely assistance from the best support technicians in the business. Pull up a chair as we help you solve every sync-related issue and more.
“
The team was very hands-on and very responsive. If we encountered an issue, they were able to resolve it quite fast.
Maarteen Cautreels |
Start for free
if(entityType == “changeRequest”) {
replica.summary = changeRequest.short_description replica.description = changeRequest.description replica.comments = changeRequest.comments replica.attachments = changeRequest.attachments
///other fields supported by the Change request entity
def remoteIssueUrn = replica.customFields.“ABC-123”?.value
if(remoteIssueUrn && firstSync){
def localIssue = httpClient.get(“/rest/api/2/issue/”+remoteIssueUrn)
if(localIssue == null) throw new com.exalate.api.exception.IssueTrackerException(“Issue with key “+remoteIssueUrn+” was not found”)
issue.id = localIssue?.id
issue.key = localIssue?.key
return;
}
“
We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper |
Start for free
- Out-of-the-box basic mode
- Intuitive drag-n-drop visual mode
- Infinitely customizable script mode
01
install
02
connect
03
customize
04
synchronize
“
The team was very hands-on and very responsive. If we encountered an issue, they were able to resolve it quite fast.
Maarten Cautreels |
You can sync issues and tickets in Jira and Zendesk. You can map, transform, filter, and sync statuses, priorities, attachments, custom fields, assignees, due dates, reporters, time logs, etc. You can sync any entity available via REST APIs using the advanced scripting mode. You can even sync third-party plugin fields like Elements Connect.
You can install and use Exalate’s no-code Basic mode for free for simple synchronization tasks. For the drag-and-drop configurable Visual mode and the advanced Script Mode, you need to buy the Premium plan after a free 30-day trial. Exalate for Jira and Zendesk is available on their respective marketplaces.
Yes, Exalate has a Basic mode with pre-defined mappings between fields. However, you cannot configure the mappings in this mode. Visual mode provides a point-and-click interface that consists of mappings that are completely customizable. You can always use the Script mode which has custom simple code scripts for advanced integration requirements.
We offer Standard and Premier Support. Standard Support offers assistance for specific issues arising during installation and upgrades, troubleshooting, etc. Premium Support offers you a dedicated support engineer, assists you with your configurations, provides higher SLAs, and the like. We also offer a special Exalate for SPs package to help you connect with your service providers and form a strong collaborative network.
You can also choose to install Exalate on Jira via docker.
Access to these addons is via REST API requests, webhooks, iframes, etc depending on whether it’s Jira Cloud or on-premise.
Yes, Exalate supports single-tenancy, which reduces the potential for information exposure at the infrastructure level. When an Exalate Cloud node is deployed, it operates within a ‘Kubernetes pod’ that has been set up to ensure the prevention of data leaks.
You can also choose to install Exalate on Jira via docker.
Access to these addons is via REST API requests, webhooks, iframes, etc depending on whether it’s Jira Cloud or on-premise.
Jira uses Wiki or HTML for rich text fields while Zendesk uses Markdown. To handle these formatting differences, Exalate uses converters called Transformers. These Transformers convert the incoming and outgoing data into the format required by the destination instance. Transformers can convert HTML to Wiki, Markdown to Wiki, or Wiki to HTML.
Yes, you can use Exalate to connect multiple Jira and Zendesk instances. Exalate also supports other ITSM tools like Azure DevOps, Zendesk, Salesforce, GitHub, etc. Check out our integrations for more information.
