Two-way GitHub Integration

Sync any GitHub issue fields and entities, including assignees, fix versions, pull requests, comments, resolution dates, and many more.

Connect your GitHub repo with platforms like Jira, ServiceNow, Azure DevOps, Zendesk, Salesforce, and others in real time.

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Stick to A Single Platform

No more context-switching between applications. Set up an environment for collaboration between different teams, departments, and companies.

Don’t share credentials with other teams

Decide what info should stay private or be shared publicly with others.

Improve the accuracy of exchanges

Get the correct data moving between systems with the help of real-time triggers.

Get rid of manual updates

Get real-time status updates for your GitHub repository.

Save time on redundant tasks

Obtain and share necessary data quickly to improve efficiency.

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Sync Anything between GitHub and Other Tools

You can sync any issue data with GitHub issues integration. The most common entities and fields are listed below.

Issues

  • Id
  • Summary
  • User (reporter)
  • Description
  • Comment
  • Label
  • Status
  • Repository full name
  • Milestones
  • Creation date
  • Resolution date
  • Resolution date
  • Pull Requests
  • Assignees

For more information, check our documentation

Common Use Cases Between GitHub and Other Systems

Connect GitHub with other work management systems bidirectionally. Start with simple integration templates or fully customize a sync between GitHub and other integrations.

GitHub to GitHub Integration

Sync the issues you choose between a public community repository and a private development repository, even across GitHub organizations. Keep labels, comments, and status aligned. Show the community progress on what matters to them while internal discussions stay completely private.

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Public Repository
Issue
Title
Body
Labels
Assignees
State
Comment
Private Repository
Issue
Title
Body
Labels
Assignees
State
Comment

GitHub to Jira Integration

Bring the most relevant bug reports and feature ideas from your public GitHub repository into Jira as work items. Prioritize them alongside planned work and sync updates back to the original GitHub issue so contributors stay informed without ever seeing your internal Jira.

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Repositories
Issue
Title
Body
Labels
Milestone
State
Comment
Spaces
Work Item
Summary
Description
Labels
Fix Version
Status
Comment

GitHub to ServiceNow Integration

Create a GitHub issue from the ServiceNow problem record when the root cause sits in code. Sync status and comments back as developers work on the fix. Let problem managers close the record with confidence, knowing exactly when the fix landed in production.

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Repositories
Issue
Title
Body
Labels
Assignees
State
Comment
Problem Management
Problem
Problem Statement
Description
Category
Assigned To
State
Work Notes

GitHub to Azure DevOps Integration

Move from GitHub issues to Azure DevOps work items at your own pace. Sync issues with Azure DevOps work items in both directions so some teams can switch while others keep working in GitHub. Carry comments, labels, and status along with the work throughout the transition.

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Repositories
Issue
Title
Body
Labels
Assignees
State
Comment
Azure Boards
Work Item
Title
Description
Tags
Assigned To
State
Discussion

GitHub to Salesforce Integration

Create a GitHub issue for engineering when a Salesforce case from a major customer turns out to be a code problem. Show developers the impact and details without a Salesforce license. Return status and comment updates to the case to keep the account team informed.

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Repositories
Issue
Title
Body
Labels
Assignees
State
Comment
Enterprise Accounts
Case
Subject
Description
Priority
Case Owner
Status
Case Comment

GitHub to Zendesk Integration

Link Zendesk tickets to GitHub issues and change the ticket status automatically when an issue is closed. Let support hear about fixes the moment they ship instead of long after they're merged. Reach out to customers right away without waiting for release notes.

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Repositories
Issue
Title
Body
Labels
Milestone
State
Comment
Groups
Ticket
Subject
Description
Tags
Fix Release
Status
Comment

GitHub to Freshservice Integration

Create GitHub issues from Freshservice tickets requesting changes to internal tools and automations. Route them to the platform engineers who own that code and keep requesters informed as work progresses.

explore github + Freshservice
Platform Repos
Issue
Title
Body
Labels
Assignees
State
Comment
Workspaces
Service Request
Subject
Description
Category
Agent
Status
Note

GitHub to Freshdesk Integration

Turn Freshdesk tickets about outdated or confusing documentation into issues in your docs repository on GitHub. Let technical writers pick them up straight away. Update the ticket when the fix goes live so agents can let the customer know immediately.

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Docs Repository
Issue
Title
Body
Labels
Assignees
State
Comment
Groups
Ticket
Subject
Description
Tags
Agent
Status
Note

GitHub to Asana Integration

Sync selected GitHub issues into Asana tasks for product marketers, designers, and leadership. Keep status, assignees, and milestones current as development progresses. Give non-technical stakeholders the visibility they need to plan their work without having to learn their way around GitHub.

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Spaces
Work Item
Summary
Description
Due Date
Assignee
Status
Comment
Projects
Task
Name
Notes
Due Date
Assignee
Section
Comment

Get the Most Out of Your Integration

improved

Sync in Real-Time

Two-way, real-time sync between platforms. Updates flow automatically. No manual exports, no delays.

Connect Any Number of Instances

Connect multiple projects, instances, and platforms. Use different rules for each connection.

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Know What Failed and Why

Get AI-powered recommendations for resolving the issue, including possible fixes and next steps.

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AI Assisted SetUp

Describe your integration goal. Aida reviews your sync rules and connector type, then suggests script changes

Only Sync What Matches

Set various conditions for automatic synchronization.

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Safe Test

Safely test your sync configurations before going live.

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Sync Visibility, Right Where You Work

Check the real-time status of your active syncs, spot failures, and trigger a manual push. All from a browser extension, without opening the Exalate console.

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Granular Control Over Synced Data

  • Use Groovy scripting to establish granular control on both sides
  • Get an advanced GitHub integration plugin for complex sync scenarios
  • Connect with system APIs for GitHub continuous integration
  • Configure custom mappings and event triggers

Secure GitHub Integrations

  • Protect your data behind a distributed and single-tenant cloud infrastructure
  • Maintain system scalability with loosely coupled systems
  • Guarantee airtight security backed up by ISO 27001 certification.

Set up, Customize, Sync!

01

connect

Connect the tools you want to integrate. Just add the instance’s URL.

02

customize

Configure your sync rules to make sure the right data is shared. Prompt the sync rules with Aida AI, or write your scripts from scratch. 

03

automate

Set conditions with triggers, for an automatic synchronization. 

04

synchronize

Now your instances are connected and will automatically exchange information instantly. Happy syncing!

See it in action

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FAQ

Answers to the most frequent questions.
Didn't find what you were looking for? Ask Aida

The cost of Exalate for Asana (including the Enterprise plan) is available on our pricing page, or you can contact our team for a detailed quote. Book a short call or message us through the chat on this page.

On GitHub, you can sync issue entities and fields such as assignee, reporter, milestones, comments, description, pull requests, statuses, labels, etc., with other systems.

System failures and down times lead to failed synchronizations. Exalate makes the whole sync process asynchronous using transactional sync queues at both integrating sides. It tracks sync events in the same order as the original issue event. So changes can be applied in the same order once the down time or error is fixed. It also has an integrated retry mechanism to resume the sync from the point of interruption without manual intervention.

We offer support for installation, upgrades, troubleshooting, and more. For personalized help, we provide dedicated engineers, configuration assistance, enhanced SLAs, and extra services. Check all the available options here.

We also offer a fully managed integration for service providers, where we take care of every aspect of your integration, from implementation to operations.

Yes, Exalates supports the connection of multiple GitHub instances. You can also set up a connected network with your external partners through the MSP program Exalate offers. 

Exalate protects your GitHub integrations with the help of JWT access tokens, role-based access controls, HTTP (HTTPs), TLS 1.2 and 1.3, and multi-factor authentication. It is also ISO 27001:2022 certified. You can find out more about it in the Trust Center.