Bi-directional Zendesk Integration
Keep service desk data private
Set configuration rules to ensure only public information is shared with other teams.
Make data exchange more accurate
Remove human error and increase the accuracy of data exchanged between systems.
Get ahead with automation
Use automation to set up conditions for independent, real-time status updates.
Save time with less context-switching
Reduce the time spent moving between platforms to obtain the necessary data.
Sync Any Data Type between Zendesk and Other Tools
Connect with the Zendesk integration API to fetch data from endpoints. The most common entities and fields are listed below.
- Attachment
- Comment
- Id
- Subject
- Type
- Description
- Priority
- Requester
- Submitter
- Tags
- State
- Organization
- Problem
- Real-time field and status updates.
- One-way or two-way information sync
- Error-free data transfers
- Automatic sync restarts after failures
- Customizable triggers for smooth, uninterrupted syncs
- Autonomous trigger configuration
- Platform-native trigger customization for automated information flow
- Query-based filtering using Zendesk search syntax
- Trigger-based multi-object and multi-field sync
- Sync reliability because of automated connections
- Custom scripting to control multiple connections
- Increased speed and productivity from batch syncing
- Extensive customization options with a Groovy scripting engine
- Customized configurations for incidents, change requests, problems, etc.
- Platform-specific sync rules for Zendesk CRM integration with other systems
- Granular data mapping for both outgoing and incoming exchanges
“
We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper |
“
We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper |
Granular Control Over Synced Data
- Admins on both sides get granular control and autonomy over connections.
- Use Groovy scripts to write rules and expressions for complex connection scenarios.
- Establish conditions and event-specific triggers for automated synchronization.
Decentralized Zendesk CRM integration
- Each side enjoys autonomy in determining which field or entity gets shared or not.
- Changes and updates on one side can only appear on the other side with express permission.
- Sensitive business data, like user information, will stay within your organization.
Completely Secure Zendesk Integration
- Safeguard your data under the single-tenant cloud infrastructure and distributed architecture.
- Maintain consistent scalability and flexibility with loosely coupled systems.
- Stay protected with airtight security features and infrastructure backed by ISO 27001 certification.
“
The advantage of Exalate’s decentralized architecture is that it’s not like a new learning curve for the customers to get into a new platform and figure out how they need to operate. They can just operate as they normally do, and that makes a huge impact on the overall outcome of security incidents.
Alexander Sinno |
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Exalate for Zendesk is priced based on multiple factors. We recommend you get in touch with our team for a quote. You can book a short call or message us on the chat on this page
Exalate protects the data flowing through your Zendesk integrations using security features such as JWT access tokens, role-based access controls, HTTP (HTTPs), TLS 1.2 and 1.3, and multi-factor authentication. It is also ISO27001:2022 certified. You can find out more from the security whitepaper.
Yes, you can install Exalate on Docker. You can also install the app directly from the marketplace in your Zendesk instance. Docker installation allows you to put the instance behind a firewall called private connections.
We offer different support options to address issues related to installation, upgrades, troubleshooting, and similar concerns. For more personalized assistance, we provide dedicated support engineers, configuration help, enhanced SLAs, and additional services. Check options here.
Additionally, we have a specialized package for service providers, designed to facilitate connections through extensive Zendesk integration consulting.
Yes, Exalate supports single tenancy, which minimizes the risk of information exposure at the infrastructure level. When your Zendesk integration architect deploys an Exalate Cloud node, it functions within a ‘Kubernetes pod’ meticulously configured to safeguard against data leakage.
Yes, you can use Exalate to connect multiple Zendesk instances. You can sync one Zendesk ticket with multiple Jira instances or multiple Jira Cloud issues to one Zendesk instance. Other supported platforms for multi-entity sync include Azure DevOps, ServiceNow, GitHub, etc. You can also set up a connected network with your external partners through the MSP program Exalate offers.
Yes, Exalate supports Zendesk Jira integration by allowing admins to sync fields from both platforms. Organizations can also use Jira Zendesk integration to consolidate internal workflows. When collaborating with external partners, vendors, and MSPs, Zendesk integration with Jira makes information flow seamlessly between both sides. Check out the Zendesk Jira integration setup tutorial to get started.
Exalate can handle Salesforce to Zendesk integration for teams looking to combine sales data with service desk information. Watch this Zendesk Salesforce integration video to get an idea of how this works.
