MSP & MSSP Integration Management

Become Part of How Your Customers Operate

Setting up two-way sync with key clients takes effort.

But it’s the difference between being a vendor they manage and a partner they depend on.

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The Cost of Disconnected Service Delivery

Here’s what MSPs and MSSPs tell us they deal with before adopting Exalate:

Accountability Gaps

The native migration tool 
requires a version you're not on

No Repeatable Process

Every new customer means rebuilding workflows, renegotiating data sharing, and starting from scratch.

SLA Risk Hiding in Plain Sight

Critical incident created at 9:02. Email forwarded at 9:41. SLA window: 60 minutes.

One integration solution. Every customer connected.

Exalate connects your service desk to your customers’ environments with two-way, real-time synchronization. Both sides work with their own tools. Everything stays in sync.

Work in your tools, they work in theirs

Tickets, comments, attachments, and status updates sync automatically between systems.
No portal switching. No access sharing. No manual workflows.

Flexible enough for every customer

Script-based configuration means each connection adapts to the customer's specific workflow, fields, and escalation logic. Not the other way around.

Scale without adding headcount

Create a connection templates once. Roll it out across new customers and adjust per service tier. No setup from scratch every time.

How MSPs and MSSPs use Exalate

Security incident escalation

Sync security alerts and incidents from your SOC to your customer’s service desk in real time. Customers stay informed in their tool – your team responds in yours.

MSSP syncing 500+ tickets/month across customer environments. 60% more customers now request service desk integration. Faster average response and resolution time.

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Outsourced IT service desk

Customers raise requests in their tool, your team resolves in yours. Status updates, comments, and attachments sync both ways – no portal switching.

MSP for 21+ years. Uses Exalate for outsourced help desk and vendor integration across the Atlassian ecosystem.

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Multi-client operations at scale

Connect dozens of customer instances to your system. Each connection stays isolated, but you can build a template once and replicate it across customers, adjusting per service tier.

MSSP built eusable templates for customer onboarding. Customers proactively ask to join the network. Integration became a selling point in new business conversations.

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What MSPs Gain with Exalate

You're harder to replace.

When you're embedded in a customer's operational infrastructure, switching you out means switching out their workflows. That's a different conversation than renewing a contract.

Response time stops being a risk

Real-time sync means a ticket created on the customer's side appears in your system within seconds. No email chains. No lag.

Integration becomes a sales asset

MSPs using Exalate report that the ability to offer seamless service desk integration comes up, and wins deals, in new business conversations.

Onboarding gets faster with every customer

Standardized templates mean each new connection takes less time than the last. The process improves without extra headcount.

managed services

Don't want to manage the integration yourself?

Exalate offers a fully managed service so you never have to touch the integration infrastructure. And if a customer runs on a system Exalate doesn’t support out of the box, custom connectors are available.

Why Exalate is
Secure by Design

  • Single-tenant architecture – no shared infrastructure
  • Encryption in transit and at rest
  • Automatic recovery from outages
  • ISO 27001:2022 certified
  • 24/7 threat monitoring with SentinelOne
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BC Certified logo_ISO 27001-2022 RVA_ENG

"Exalate is a competitive advantage for us as an MSSP since it enables close, smooth collaboration with customers. We are not merely another partner, we are an extension of their team."

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Ready to Plug into Your Customer's Ecosystem?

Book a discovery session. We'll map your current integration challenges and show you how Exalate fits.

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FAQ

Answers to the most frequent questions.
Didn't find what you were looking for? Ask Aida

Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, Freshdesk, Freshservice, Asana, Github, TOPdesk, Xurrent, ServiceDesk Plus (ManageEngine), Ivanti, ConnectWise, SolarWinds, HaloITSM, and more. We also build custom connectors for unsupported and legacy systems. Reach out to our team at business@exalate.com to learn more.

No. Exalate runs as a cloud solution – no installation required on either side. Even though both systems are managed from one interface, they remain fully separated. On the infrastructure level, data is contained per node, so each side stays isolated and secure.
Yes. For details on on-premise deployment options, visit the Exalate documentation.

Yes. You can create script templates for your standard process and replicate them for new customers, then adjust per customer or service tier as needed.

Exalate is ISO 27001 certified with single-tenant infrastructure. Each side controls exactly what data leaves their environment. Synced data doesn’t pass through or get stored in a shared layer. You can find more information about Exalate security in the Trust Center.

That’s the whole point. Exalate connects across different platforms – so one customer can be on ServiceNow, another on Zendesk, and a third on Jira. Each connection is independent.

Yes. Sync rules are configured independently for each remote side. You decide what to send, the customer decides how to receive it. Nothing syncs that isn’t explicitly configured.

Yes. Exalate offers Integration as a Service, where their team handles setup, maintenance, and scaling. This is optional, not required.