managed services
Managed Integrations, Built for Reliability and Scale
Whether you need to sync workflows across your own departments or integrate with dozens of external organizations, we handle it.
You stay in control of outcomes. We own the operational work.
More Clients. More Systems.
More Manual Work?
Your teams, clients, and partners work in different systems. Keeping them in sync means manual ticket handoffs, fragile custom scripts, and unpredictability.
And it gets worse as you scale. More systems, more connections, more edge cases, with your internal team stuck doing manual work.
Let Exalate Handle It
Exalate Managed Services gives you a dedicated integration team that owns your connections completely: from initial scoping and build to monitoring, maintenance, and scaling.
You get a named point of contact, regular performance reporting, and full visibility into how your integrations are running. We operate inside your environment, to your standards, with defined SLAs.
We Standardize Your Integrations at Scale
Outsourced Internal IT Service Desk
Manage your clients’ internal service requests directly from your own ITSM platform. Sync tickets, priorities, and resolutions across systems so your team never has to leave their workspace.
We configure, monitor, and maintain the sync. Your team just works in their own system
Cross-Company Project Management
Working on a project that spans multiple organizations? Keep workflows aligned across different Jira, ServiceNow, or Azure DevOps instances without manual updates or version conflicts.
We manage the connection through client onboarding, system changes, and version updates
Incident Escalation Across Systems
Speed up detection, response, and resolution. When an incident is raised, it’s synced instantly with the necessary teams and with full context. No emails, no copy-paste, no delays.
We are constantly monitoring so issues surface before you or your client even notices
Security Operations Across Partners
Sync security incident tickets from your internal SOC tools to different ITSM platforms, including external clients. Maintain the close collaboration that makes you an extension of their security team, not just another vendor.
We take care of meeting industry security standards.
I was positively surprised by how Exalate satisfied our synchronization needs. We managed to reduce the monthly costs of growth's Service Desk by around 95%.
Without Exalate, we would have had to add each developer to Salesforce to be able to track that information, which would have been a huge cost on our side.
When we first found Exalate, we thought, well, they’ve invented the integration wheel; it makes no sense for us to reinvent it.
Is Your Team Stretched To Its Limit?
What We Take Off Your Plate
You Own:
- Business outcomes
- System access and approvals
- Escalation decisions
- Compliance requirements
We Take Care Of:
- Integration architecture
- Build and configuration
- Monitoring and alerting
- Maintenance and updates
how we work
Discovery
We learn your environment, challenges, and objectives before anything gets built.
Scoping & Mapping
We customize the approach to your systems, team dynamics, and business requirements; defining data flows and edge cases upfront.
Implementation
First connection live within six weeks, without cutting corners on quality.
Management
We monitor, maintain, and resolve issues proactively. Your integrations run. You don't think about them.
Scaling
New client, new system? We add connectors using the same standardized approach, faster every time.
Why Exalate is
Secure by Design
- Single-tenant architecture – no shared infrastructure
- Encryption in transit and at rest
- Automatic recovery from outages
- ISO 27001:2022 certified
- 24/7 threat monitoring with SentinelOne
priority support
When Something Breaks, You Have a Team, Not a Ticket Queue
Every managed services engagement includes dedicated support with faster SLAs, direct escalation paths, and people who already know your environment before an issue ever surfaces.
A dedicated support engineer
24/7 support for critical issues
Direct contact via Slack/Teams
Faster response times
priority support
When Something Breaks, You Have a Team, Not a Ticket Queue
Every managed services engagement includes dedicated support with faster SLAs, direct escalation paths, and people who already know your environment before an issue ever surfaces.
A dedicated support engineer
24/7 support for critical issues
Direct line to your Exalate team via Slack/Teams
Faster response times
Running a Managed Security or IT Service?
You don’t just need integrations that work. You need integrations that scale across every client. Without rebuilding from scratch each time, without data crossing the wrong boundaries, and without your team doing manual sync between systems.
Exalate gives service providers a single platform to connect your ITSM to every client’s system independently. Each connection runs its own rules. Client data stays isolated. You get full visibility across all of them.
"Exalate is a competitive advantage for us as an MSSP since it enables close, smooth collaboration with customers. We are not merely another partner, we are an extension of their team."
ALEXANDER SINNO | Head of Managed Security Services
Book a discovery session with an integration expert. We will analyze your current challenges and see how Exalate can meet your specific requirements.
Exalate Enterprise is a fully managed integration plan. You get a dedicated team that builds, configures, monitors, and scales your integrations across any combination of platforms. It’s designed for organizations with complex, multi-system environments where integration is business-critical.
It’s for any organization that needs reliable, ongoing integrations across multiple systems, whether that means connecting internal departments, syncing with external clients and partners, or both. Managed service providers, system integrators, and large enterprises all use it.
Yes. The Enterprise plan is designed to scale across client environments. We connect your platform to each client’s ITSM tools and standardize the integration approach. New clients are added at a pace that makes sense for your business – most of our customers choose to onboard a new connection every 4 weeks. Costs are itemized per integration so you can include them as a line item in your service packages. Learn more about Exalate for service providers here.
Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, Freshdesk, Freshservice, Asana, Github, TOPdesk, Xurrent, ServiceDesk Plus (ManageEngine), Ivanti, ConnectWise, SolarWinds, HaloITSM, and more. We also build custom connectors for unsupported and legacy systems. Reach out to our team at business@exalate.com to learn more.
No. Once your use case is clear, our team handles implementation, configuration, and ongoing management. Your main involvement is during requirements gathering and user acceptance testing.
A dedicated delivery manager, direct Slack/Teams communication, proactive monitoring, and tiered SLA response times – including 24/7 support with 2-hour response for critical issues.
Yes. Integration costs are itemized per connection, so you can include them as a line item in your service packages.
Exalate is purpose-built for deep, bidirectional synchronization between work management and ITSM tools. It uses a script-based engine that gives precise control over what data syncs, in which direction, and under what conditions. General-purpose iPaaS tools handle broad automation but lack the depth needed for complex ticket and issue synchronization across companies.