Cross-Company Issue,Ticket,Incident,Bug Tracking
Exalate is the most complete & flexible synchronization solution for issue trackers, service desks and task management systems.
Built to create a seamless collaboration between teams across Jira instances, ServiceNow, Zendesk, Github & other trackers.
Stop copying data, just Sync it
Did you know a project manager can lose up to 20% of their time just copying data from one project to the other?
And manually copying data doesn't just make you lose time. Key data also gets lost in translation.
Eliminate time-consuming tasks, like manually copying data from one issue tracker to the other. Spend your time resolving important issues and working on critical tasks.
Work from your trusted environment
Don't want to spend your working hours in unfamiliar tracking systems or get confused using other teams' workflows?
Choose to synchronize your data. And always keep familiar workflows in your trusted environment.
The most flexible synchronization tool on the planet...
For any kind of collaboration, in any direction, across all departments and external teams.
Exalate can connect everything to everyone, any way you choose and whatever tracker you use.
Trusted solution with proven security
Trusted by some of the biggest companies in the world, Exalate is fully built for any enterprise environment.
Gain fine-grained control on what information is exchanged, when, to whom and how.
Keep your data private, safe and secure following the best-in-class security practices.
You are using a system to track issues, tasks, problems and requests. And you’ve got a good grip on the day-to-day operations of your team. But chances are pretty high you will have to work with other teams in other companies that use a separate tracker from yours. Reverting to email or phone calls to exchange information with remote teams will introduce information clutter, a loss of time and ultimately confusion.
With synchronization, you’ll be able to connect your own tracker with those of your partners. That way, issues raised on your system can be resolved on your partner system. Leading to a transparent, frictionless collaboration with instant information.
SLA’s can also be monitored more correctly, as the reception of a request is acknowledged on the source.
Support teams have to be able to escalate issues to development teams. Incidents have to be converted into product enhancements. Changes have to be tracked back to the original request. And product releases have to be communicated to the users.
Integrating the helpdesk and development environments manually can become a complex task. As it will go beyond just mapping some fields. Using synchronization, on the other hand, allows for the flexibility you need to set up an intuitive communication process.
How do you coordinate projects involving multiple teams? Each having their own way of working. Are you debating endlessly how issues need to be handled and categorized? Do you prefer each team to be self-organizing but then struggle to provide portfolio-level progress reports?
Use synchronization to follow a star-network approach. Where a master issue tracker is synchronizing with individual team trackers. This allows for the mapping of team-specific operational data to a common format. It ensures each team to keep their autonomy. While reporting can be done on the master issue tracker.
A wide range of supported connectors
The Exalate vision is to build a network of connected companies and teams experiencing seamless collaboration, whatever tracking technology is used.
Discover a wide range of connectors you can synchronize.
Pricing and Licensing
Exalate was built with flexibility in mind, this also translates to customized pricing and licensing.
We offer value-based pricing. Compatible with both small to medium sized Company needs as well as large Enterprise requirements.
We offer multiple licensing models tailored to your specific use case.
Exalate support is known to be nothing less than legendary.
Our support team of true heroes will assist you every step of the way. We know this is important to you. So reach out to us any way you prefer: live chat, email or service desk. We’re here to help.