I’ve always trusted numbers more than guesswork. Maths was my first love, and it still shapes how I approach every problem: break it down, find the pattern, and make sure the logic holds.
I joined Exalate in 2021 as an Integration Consultant, running demos and POCs and building the first version of Exalate Academy along with my colleagues. From there, I led the Solutions Engineering team, then Services, and now head Support and Services, with 200+ integrations in production along the way.
Home base is Lahore, Pakistan, where my twin monsters make sure no two days look the same. When they let me off duty, you’ll probably find me solving a maths puzzle just for the fun of it.
Articles by Author
Syncing Your Customer’s ServiceNow with Your Zendesk: A Playbook for Vendor Support Teams
Jira Zendesk Integration Use Cases for Support and Engineering Teams
ServiceNow Azure DevOps Integration Use Cases for Connected IT and Development Teams
How to Sync Jira Product Discovery with Salesforce and Azure DevOps
How to Sync Salesforce Data to Zendesk, Route Tickets to Jira, and Keep Engineering Status Visible: The Enterprise Support Workflow
How to Sync Multiple Azure DevOps Orgs with ServiceNow Without Losing Autonomy
Salesforce Integrations Use Cases for Better Customer Service Delivery
How to Sync a ServiceNow Ticket to an Existing Jira Work Item Using Exalate
How to Integrate Change Management Between Freshservice and Jira
How to Sync Multiple Salesforce Cases to One Jira Epic
A Global Consulting and Advisory Firm Scales to 1,500+ Jira Sites with Atlassian’s Enterprise Ecosystem and Exalate’s Cross-Platform Integration
How MSPs Can Route ServiceNow Incidents to Jira and Azure DevOps Automatically
How Enterprise & Government Teams Use Exalate For Two-Way Sync
10 Jira-Salesforce Integration Use Cases to Streamline Sales & Support Teams
How to Integrate Jira and ServiceNow: 14 Real-World Enterprise ITSM Use Cases
How to Sync Change Requests Between Jira and ServiceNow
How to Use AI to Sync Statuses and Custom Fields between Jira and Zendesk
How to Sync Custom Fields from Zendesk to ServiceNow
How to Sync Inline Images Between Freshdesk and Jira
How to Sync Jira and Azure DevOps: 7 Integration Use Cases That Work
Multi-instance Jira Integrations Guide: 7 Real Use Cases Explained
How to Sync Sprints Between Jira Cloud and Azure DevOps
How Exalate Helped A Client Cut Ticket Routing Time from Hours to Minutes
How to Sync Task Lists and Assignee between Jira and GitHub
How to a Sync Single Salesforce Case to Multiple Jira Projects
How to Sync Date and Time Formats between Azure DevOps Jira Cloud
How to Sync Domain-Separated ServiceNow Instances With Jira
How to Sync Side Conversations between Zendesk and Jira
How to Update Salesforce Case Priority and Add Comments Based on Jira Work Item Fields Using Aida
How to Sync Area and Iteration Paths Between Jira and Azure DevOps
How to Sync Statuses and Custom Fields between Zendesk and Salesforce
How to Sync Jira Priority to a Picklist Custom Field in Azure DevOps
How to Sync Statuses and Custom Fields Between GitHub and Salesforce
How to Sync Text, Date, and Dropdown Custom Fields Between Jira and Azure DevOps
How to Sync Statuses Between Zendesk and Jira
How to Sync Statuses & Custom Fields Between Salesforce and Jira
How To Map and Sync Statuses and Correlation Details Between Azure DevOps and ServiceNow
How to Sync Incidents, CMDB, Change Requests, Problems, and Custom Fields Between Jira and ServiceNow
How to Connect Multiple Zendesk Tickets to a Single Jira Work Item
How to Sync Tempo Worklogs Between Two Jira Cloud Instances
How to Sync Custom List Fields Between Jira and Zendesk (Bidirectional)
How to Append the Jira Work Item Key to a Private Comment in Zendesk When the Work Item is Closed
How to Sync Epics Between Two Jira Instances
How to Sync Work Item Types and Select Lists (Dropdowns) Between Jira Instances
How to Sync SLA Records and Maintain State Updates From ServiceNow Incident to Jira Issue
How to Synchronize User Mentions in Comments Between Jira Cloud and Jira On-premise
How to Sync Work Item Links, Relations, and Sub-task Mappings Between Jira and Azure DevOps
How to Maintain Work Item Hierarchy When Integrating Jira and Azure DevOps
How to Sync Comment Threads and User Mentions Between Jira and Salesforce
How to Update a Salesforce Account from a Jira Custom Field
How to Sync a Jira Field as a Work Note in ServiceNow: Advanced Use Case
How to Sync Multiple Related Salesforce Objects to Jira Using Exalate
How to Use ScriptRunner to Automatically Exalate Subtasks Whenever a Parent is Exalated?
How to Sync Multiple Zendesk Tickets to a Single Jira Work Item
How to Synchronize Insight Objects Between Jira Instances Using Exalate
How to Sync a ServiceNow Customer Case to a Jira Epic Using Exalate
How to Sync Time Tracking Data between ServiceNow and Jira
