The Exalate #ExaHack initiative is officially live! Designed by Exalate Hackers from Exalate for Exalate Hackers from everywhere.
The #ExaHack isn’t just another newsletter; every week, we’ll be sharing byte-sized unknown, useful, weird, and fun ways to use Exalate to the fullest.
And the best part?
It’s all coming directly from our amazing team here at Exalate. From engineering to marketing, every corner of our team is involved to give you one-of-a-kind pro tips and personal insights.
No fluff, just pure value in every byte!
Why the #ExaHack?
Well, in a world dominated by screens and lines of code, it’s easy to forget about the human side of things. But not us!
We know that personal connections matter, and we’re here to show you the faces and stories behind the tech. By introducing you to our team members across various departments, this initiative aims to better connect, build trust, and make our community stronger than ever.
These weekly #ExaHacks delivered straight to your inbox are just another way we’re showing our commitment to YOU, our amazing users.
Exalate has achieved Platinum Atlassian Marketplace status, marking a pivotal moment in our journey as the go-to integration solution in the Atlassian ecosystem and beyond!
Highest Partnership Level for Better Collaboration
Exalate delivers robust integration, ensuring the highest level of scalability, flexibility, and security as it connects various task management systems.
This Platinum achievement is not just a recognition of our technological prowess; it’s a testament to the relentless efforts of our diverse and dedicated team, representing over 30 nationalities globally.
The Platinum level is the highest partnership level a Solution Partner can achieve, and it underscores our commitment to providing seamless collaboration, demonstrated through proven expertise, unmatched scalability, and a customer-first approach.
Exalate is the dominant and fastest-growing Jira integration app within the Atlassian app space, holding an impressive 30% market share. With 4,300 active installs, we offer the top-selling integration solution. Over 100 Atlassian Partners globally team up with Exalate for expert consultancy and configuration.
Team Exalate: The Collaborative Force Behind the Achievement
A Way to Success
The Platinum State marks a significant milestone since 2012 when we introduced the Table Grid Editor, which later advanced into the Table Grid Next Generation.
This Jira add-on was designed to efficiently manage table-like structures within the context of issues, showcasing its versatility in various applications. For instance, it seamlessly facilitates the management of line items commonly found in quotes, demonstrating its potential for diverse use cases.
Approximately 12 years ago, it became an early entrant into the burgeoning marketplace app scene.
In 2015, Exalate made its debut, aligning with the evolving Atlassian marketplace ecosystem. Our products have continually adapted, culminating in our current position with thousands of satisfied customers.
The Atlassian marketplace has consistently played a pivotal role as a launchpad for our success. As we expanded our reach to six other marketplaces, we can confidently attest that the Atlassian marketplace stands out as one of the best, offering unparalleled opportunities and support for app developers like us.
In the words of Francis Martens, our CEO and Product Owner,
“As we celebrate this achievement, we are humbled by the trust our users and partners have placed in us. This Platinum status is a testament to our shared commitment to seamless collaboration and integration excellence. Together, we will continue to push boundaries, innovate, and shape the future of collaboration.”
Excited about deepening our collaboration with Atlassian, we’re eager to further enhance our contributions to the ecosystem that has been instrumental in driving our growth and success.
Key Differentiators: What Matters to Exalate’s Users
The Platinum status underscores key differentiators that truly matter to Exalate’s users:
Unmatched Training and Expertise: Demonstrates the highest Atlassian training criteria.
Proven Scalability: Exalate scales seamlessly, catering to both small and large customers.
Sales Goal Achievement and Security Excellence: Highlights reliability and commitment.
Swift Support: Ensures a seamless experience for customers.
Looking Ahead with Gratitude
As we celebrate this achievement, Exalate looks towards the future with AI-powered syncs on the horizon.
Our gratitude extends to our users, partners, and Atlassian for their trust, which has been instrumental in our journey.
Thank you for your continued support.
Read our full news release here and visit our Marketplace page to learn more about our solutions.
Organizations using ServiceNow and Jira Data Center usually find it daunting to set up an integration between their tools. We helped one such organization solve its challenge of implementing workflow orchestration, managing multiple intricate relationships, and much more with a ServiceNow Jira integration.
Exalate came to their rescue to create a bridge that could hold all their integration requirements together without affecting their daily business operations.
Understanding the Challenge
Over the call, the delivery manager explained their integration scenario to us.
They use ServiceNow as their central hub for receiving various customer requests, including incidents, service requests, HR inquiries, and more.
On the other side, their development team relies on Jira DC to manage software development life cycle (SDLC) tasks across numerous projects.
This duality can lead to several issues:
Lack of visibility: With work dispersed across two separate platforms, gaining a consolidated view of all the organization’s activities is challenging.
Duplication of effort: Maintaining data consistency between SNOW and Jira often involves double entries, copying, and pasting information, leading to inefficiency.
Real-time data sharing: The need to ensure that the required data: comments, custom fields, attachments, etc. is consistently synchronized between the public ServiceNow instance and the private Jira DC instance.
They were looking for a solution that could overcome the above challenges and help them implement:
Real-time two-way sync between their ServiceNow and Jira instances
Orchestrate workflows between their service and development teams
Connect public instances with instances behind firewalls
Keep private conversations private
Impersonate comments exchanged between ServiceNow and Jira
Sync multiple ServiceNow entities like incidents, CMDB, change requests, problems, etc.
Sync custom fields between Jira and ServiceNow
Exalate: A Tailored Solution
Exalate provides a flexible and customizable solution to these integration challenges.
Here’s how it can help their organization:
Customization: Exalate empowers you with its scripting engine that uses Groovy scripts. This flexibility allows you to adapt the synchronization process to your unique needs. As Deepak, the Account manager at Exalate, mentions, “More or less anything is possible if you write a piece of code for it.”
Bi-directional ongoing sync: Exalate offers a full 2-way sync, giving you the freedom to choose the direction of your synchronization. You can start small and scale your integration as your needs evolve.
Real-time sync: Exalate’s default mode is real-time sync, ensuring that data is updated promptly between public and private instances of Jira DC. This includes attachments, descriptions, summaries, and even historical data migration for bulk operations.
Versatility: Exalate is not limited to SNOW and Jira DC integration. It’s versatile enough to address various use cases, such as project collaboration, and service management integration with external partners using different ITSM tools like Zendesk and much more. It also supports multiple popular platforms like Azure DevOps, Jira Cloud, GitHub, Salesforce, etc.
After a demo tailored towards the organization’s pain points, the delivery manager quotes “Everything looks good and Exalate seems to meet all our requirements“
To learn how Exalate can be tailored to your specific use case, book a discovery call with an integration engineer.
Join our CEO, Francis Martens, in a dynamic conversation with Davio Larnout, Radix’s CEO—an AI solution provider. In the newest episode of the Future Forward podcast, titled Revolutionizing Integration with AI – A Deep Dive, Francis delves into the transformative potential that AI could have on integrations.
Discover Exalate’s origin story, market challenges, and the pivotal role AI plays in simplifying integration processes.
Key Points and Highlights:
The Genesis of Exalate: Triggered by a customer’s request for Jira to Jira integration, Exalate expanded its reach to connect various work management systems. With a diverse, dedicated, and inclusive team of over 90 individuals, Exalate’s vision has evolved to create a worldwide network of interconnected companies.
Fun Fact: The Jira to Jira integration’s initial requester is now Exalate’s Product Manager.
Overcoming Integration Pains through a Distributed Architecture: Francis discussed how integrations can be long-drawn and complicated even before they are implemented. They require a deep understanding of systems, network configurations, data models, and more.
These challenges, especially those related to security, multiply in cross-company integrations that involve connecting systems across company borders.
Exalate’s distributed integration approach divides the information exchange responsibility among all involved parties. This creates a more adaptable and loosely coupled architecture, making it easy for the integrating systems to evolve independently.
The Role of AI in Lowering Learning Curves: Exalate aims to assist its users by providing AI-based configurations. This model combines Exalate’s low-code scripting engine power with AI’s enhanced capabilities. The goal is to reduce the learning curve for implementing integrations, making them more accessible through prompts and suggestions.
AI Challenges and Solutions in the Context of Integrations: The conversation then delved into challenges, such as AI hallucinations and the need for guardrails against the phenomenon. Francis emphasized the importance of accuracy in auto-generated integrations and discussed how Radix aids Exalate in addressing such AI-related issues.
Exalate’s AI Roadmap: Francis outlined Exalate’s AI journey, conceptualized around November 2022. Exalate aspires to evolve into a Next-gen Middleware, integrating diverse systems to align with specific business requirements. With an intuitive “magic button” UI, users can perform mappings and transformations the way they desire.
Francis quotes:
“Exalate’s ultimate goal: To become a benchmark implementation for cross-company integrations”
Listen In: Explore the insights by tuning in to the Future Forward Episode 8 on Apple Podcasts, Spotify, or all other platforms on the Future Forward website.
We’re delighted to share some great news! Hilde Van Brempt, our co-founder at Exalate, has been featured on BestStocks.com and Media Coverage in an article exploring the impact of female leaders in the tech industry, emphasizing the significant shift towards diversity and inclusion.
The article emphasizes how women leaders, like Hilde, are reshaping workplace cultures and driving innovation through diverse perspectives.
Hilde’s journey, as highlighted in the article, serves as an inspiration to the team and reflects Exalate’s commitment to fostering a workplace that values support, diversity, and respect.
Guided by Hilde’s leadership, Exalate has consistently oriented its hiring strategy towards diversity and inclusion, actively promoting women’s empowerment and contributing to a global workforce spanning multiple countries. This dedication aligns with our mission: to foster seamless collaboration among diverse teams and across company borders.
Stay tuned, as this year, we will be launching our initiative, sharing the stories of remarkable women from different backgrounds and nationalities who excel in their tech roles.
Visionary Integration Solution Poised to Revolutionize Business Collaboration
Exalate Leads Cross-Company Integration: Exalate drives towards a worldwide network of connected companies, reshaping tech collaboration and enhancing the collective potential for businesses worldwide.
AI-Powered Syncs on the Horizon: Exalate embraces AI for secure, efficient, and scalable cross-company software integration – creating the next generation of middleware.
Fostering Stronger Business Bonds for MSPs: Exalate breaks down barriers, enabling MSPs to achieve seamless collaboration, boosting efficiency and client satisfaction.
Exalate has been a respected name in the world of software integration for nearly a decade, offering the most flexible and powerful solution on the market. The company’s vision of an effortlessly integrated world of business communication and collaboration is only just beginning, with countless possibilities on the horizon.
Emerging from Consultancy and Licensing services centered on the Atlassian toolset, sparked by customers’ growing need for enhanced collaboration, Exalate has risen to become the industry’s most flexible and scalable software integration solution, trusted by over 2,000 clients worldwide. Exalate’s journey, rooted in addressing the challenges of disconnected business ecosystems, has positioned it as a pioneer in cross-company integration, redefining what it means to be in sync.
Unsynced and siloed companies are being left at a disadvantage in the ever more connected digital world. Task management systems have multiplied in recent years and are showing no signs of stopping. Communicating with different businesses that use different solutions means information flows are regularly interrupted, with business-crucial details lost and jobs left unfinished. Additionally, it’s important that security remains paramount throughout the whole process.
Exalate’s cross-company solution eliminates these problems and redefines the way companies can do business. This unique approach to integration enhances service management, incident management, and cross-company project management. It can be deployed both in the cloud and on-premise, ensuring a future of hybrid integrations. Its decentralized and distributed architecture means all the information either company shares stays within their control at all times. This allows for autonomous yet flexible cross-company integration while ensuring safety and security for both parties. Additionally, the innovative scripting mode means any integration solution a business can think of, can perform. Simplifying cross-company integration is something that Exalate has had in its DNA since the very start.
Exalate’s vision for a global network of interconnected businesses rests on the necessity to connect fragmented networks and different technology stacks, allowing everyone to be on the same page, all while ensuring data flows seamlessly and no information is lost along the way. This is achievable by bridging the company and data gaps while at the same time making sure that all of the correct information reaches the correct people, and anything that needs to remain private does so. This type of interconnectedness has been a goal for people working in tech for years and is becoming achievable with Exalate’s ability to rapidly adapt and reshape its technology to fit the demands of more and more companies.
The paradigm-shifting possibilities of this type of network cannot be overstated. Businesses would work better, together, towards stronger financial goals, as well as improve customer satisfaction by delivering better products and services in a faster manner. Beyond that, this type of cross-company integration allows people to stay connected without switching between tools, and forge better relationships, allowing ideas, concepts, and processes to be shared freely.
Exalate’s remarkable journey reflects the company’s relentless commitment to innovation and inclusivity. Exalate’s culture is founded on the principles of great teamwork, diversity, and bold proactivity—values it wants to bring to the rest of the tech world. This inclusive environment is fueling Exalate’s mission to make collaboration seamless across teams and borders.
As Exalate looks towards tomorrow, it embraces the transformative potential of artificial intelligence (AI), promising a future where complexity is simplified and users are able to effortlessly configure intricate integrations while businesses can focus on more complex challenges.
Quote from CEO and Product Owner, Francis Martens:
“Our journey has always been about breaking down barriers in business communication and enabling a world where everyone can work together seamlessly. The power of interconnectedness cannot be overstated. It’s not just about improving business operations: it’s about forging stronger bonds, sharing knowledge, and enhancing our collective potential. We’re excited about the future, where collaboration knows no boundaries.”
Exalate, the boundary-breaking integration solution, is taking a significant stride towards a future of cross-company integration, envisioning a globally interconnected network of businesses collaborating seamlessly to achieve their goals. The revolutionary power of this type of business collaboration makes the tech landscape better for everyone, especially Managed Service Providers, who by their very nature require seamless and borderless synchronization.
Integrating Jira and Zendesk combines the strengths of Jira’s project management capabilities with Zendesk’s comprehensive customer support features.
We’ll discuss a commonly encountered scenario: when an issue is resolved in Jira, a private comment containing the associated Jira issue key is automatically appended to the relevant Zendesk ticket.
In the following sections, we’ll discuss the use case requirements and the step-by-step configuration to set it up using an integration tool called Exalate.
The Use Case
Customer support teams need visibility on the ticket status once the dev team starts working on it. Stemming from this need, we had a customer with the following requirements:
Ticket summary, description, status, tags, and public comments must be synced from Zendesk to Jira.
Jira issue status should be mapped to the ticket status in Zendesk. When the issue is in “In Progress” in Jira, it must be changed to “Open” in Zendesk.
When the issue is marked “Done” in Jira, a comment saying: “Fix has been released by the Dev team for UD-386” must be added to the private comments in Zendesk. Here, UD-386 is the Jira issue key.
The Challenge
It’s easy to sync the ticket summary, description, tags, etc, since they are out-of-the-box sync configurations for most of the integration providers on the market.
The real challenge lies in appending a fixed comment to the public comments in Zendesk with the actual Jira issue key that resolves the ticket.
We’ll also need to use code-based solutions to implement this use case since it’s challenging with ready-made integration templates. We’ll need to ensure that the code written is error-free.
In an integration setup, network timeout errors also need to be taken into account.
Keeping in mind all these considerations, we’ll use Exalate to implement the use case.
Why Choose Exalate to Implement This Use Case?
Exalate is a synchronization solution that facilitates the exchange of data between work management systems and online repositories in both directions. It supports various platforms like Zendesk, Azure DevOps, ServiceNow, Jira, Salesforce, GitHub, and more.
What are the advantages of using Exalate?
It provides a seamless synchronization process for Jira issues and Zendesk tickets, requiring only a few clicks.
With Exalate’s Groovy scripting engine, you can create customized rules to address advanced use cases.
The Bulk Exalate and Bulk Connect features enable the synchronization of multiple issues and tickets simultaneously.
Exalate ensures the security of your data by safeguarding sensitive information during sharing.
How to Append the Jira Issue Key to a Private Comment in Zendesk When the Issue is Closed?
You need to install Exalate on both the Jira Cloud and Zendesk instances. Next, create a connection in the Script mode.
With Exalate’s Script mode, you get the flexibility to write your own Groovy scripts, allowing you to control the data transferred to the other side.
Proceed to click on the edit icon in the “Connections” tab in front of the connection name. You can also click the “Configure Sync” button to edit the connection.
Navigate to the “Rules” tab in the Zendesk Exalate node and locate the “Incoming sync”.
if(remoteStatusName == “Done”) issue.comments += commentHelper.addComment(“Fix has been released by the Dev team for: “+replica.key, issue.comments)
The code maps the Zendesk status with the Jira status. For instance, when the engineering team in Jira starts working on the issue (status: “In Progress”), the ticket in Zendesk is marked “Open”.
Once the issue is marked “Done” in Jira, we use the commentHelper’saddComment method to add a comment on the Zendesk instance that consists of the appended Jira issue key.
Click “Publish” to save the changes you’ve made.
The Output
To see if the use case is working, go to your Zendesk instance and open the ticket you want to sync. Click on the “Apps” icon on the right side and click on the “Exalate” button. Select the connection you’ve just created from the list.
The ticket will now be synced to Jira as an issue. The ticket summary, description and other details will also be copied to the Jira issue.
Note: We’re manually syncing the ticket here, but you can also set up automatic sync triggers in JQL (Jira Query Language) for Jira and Zendesk search syntax for Zendesk.
Let’s mark the issue as “Done” in Jira now.
Exalate automatically picks this update and leaves a comment appended with the Jira issue key in the Zendesk instance.
Conclusion
Exalate enables the synchronization between Jira and Zendesk. Additionally, it allows you to configure personalized rules and triggers for automating the sync process. These data synchronization capabilities streamline your daily operations and enhance customer service delivery.
If you have any queries or wish to witness how Exalate can be tailored to your unique requirements, you can schedule a demo session with one of our integration engineers.
We at Exalate are proud to unveil the opening of our new office in Lviv, Ukraine. This vibrant city holds a special place in our hearts, being one of our earliest locations and home to the talented Ukrainian developers who played a pivotal role in shaping the very first version of our product.
Our Commitment to Ukraine
It highlights our support to the people of Ukraine, during one of the most difficult times the country and its people have ever faced. We stick to our principles and values of collaboration and integration, while doing our part for Ukraine’s thriving tech sector. Francis Martens, our CEO, had this to say: “Companies present in the region have a collective responsibility to stand together and contribute to the efforts for a free, stable Ukraine.”
Our Ukrainian team is working day and night under the very real and horrific realities of war. Despite all of this, they’ve shown incredible dedication and resilience in the faces of unimaginable horrors befalling their country on a daily basis. Their worlds have been ripped apart, and every day they try their best to pick up the pieces.
Words From The People on The Ground
Mariana Kolomiiets, a Business Analyst at Exalate, based in Lviv, had this to say: “I thoroughly enjoy the new office space and the overall atmosphere it creates. The office exudes a positive energy that fosters creativity and collaboration. It’s truly a pleasure to work in an environment that encourages productivity while maintaining a friendly ambiance.”
Exalate will continue to support the people of Ukraine, and this new office is only the latest chapter of our efforts. We firmly believe that companies operating in and outside of the region have a duty to call for an end to the war.
A New Office for a Brand New Exalate
Our new office also comes close to our proud announcement that we’re now an independent company, after an amazing run under the iDalko brand. The new location highlights our dedication to synchronization and building great connections and also reflects our fresh, brand new image. It offers a productive and comfortable environment for our team to excel in.
Collaboration and integration aren’t just words to us: we believe in them as principles to create a better and more diverse world. The only way to do that is to live and breathe the values of inclusion, diversity, and doing our best to be on the right side of history.
Picture this scenario: The project managers at Codify Solutions are tired of going to the organization’s GitHub repo anytime they want to see if new changes have been made. They want to be able to get instant notifications once a team member pushes new commits.
So, they start exploring GitHub integrations to eliminate the redundancy of shuffling from Slack to GitHub just to get updates. At the same time, they want all events and updates to the agency’s GitHub org to appear on a work management system, say Jira or Asana.
In this blog post, we’ll discuss GitHub integrations that could help project managers at Codify Solutions unify and automate their development workflow.
But before that, let’s discuss GitHub integration and how it works.
What is GitHub Integration?
GitHub integration is the process of connecting GitHub with one or more work management systems, CRMs, repositories, ERPs, cloud services, and other platforms.
App-native connectors and third-party solutions make it possible to integrate apps and services, whether on your personal, organizational, or enterprise GitHub account.
To get access to applications for GitHub integration, you can visit the GitHub Marketplace.
How do GitHub Integrations work?
GitHub integrations can either be app-native or third-party solutions. App-native solutions work for specific applications and services, while third-party solutions could be multi-purpose connectors for different platforms.
Unlike Salesforce integrations, every GitHub integration solution relies on GitHub APIs (REST APIs and GraphQL APIs) and webhooks to fetch and send data between two platforms. Once an event is triggered, the webhook will receive an HTTP POST payload.
For example, a payload is sent to the webhook’s configured URL every time an issue is opened or closed in your repository. Developers can now build an action that should be triggered whenever the endpoint receives this payload.
But how does this translate to integrations? That’s where GitHub Apps and OAuth Apps come in.
GitHub Apps
A GitHub App uses a webhook or API to interact with your repository and automate processes. It allows you to comment on pull requests and open issues.
GitHub Apps also have the freedom to act outside the GitHub ecosystem by interacting with other apps and services.
With GitHub Apps, you can:
Automate tasks,
Sign in with your GitHub account,
Integrate with external services,
GitHub Apps come with limited permissions, which makes them secure by restricting the level of access users have. Admins can also assign roles in an organization to tighten security.
OAuth Apps
An Open Authorization (OAuth) App is a method of GitHub integration that makes it possible to sign in to third-party applications with your GitHub Credentials. It uses the OAuth protocol to authenticate users, applications, and services.
Differences and similarities between GitHub Apps and OAuth Apps
GitHub apps and OAuth apps have a similar working principle and are both hosted by GitHub.
For instance, they both use OAuth tokens to give users access. This makes it possible for the apps to act without user input—a perfect feature for automation. Essentially, anyone who has the token can use the app.
But that’s as far as the similarities go.
OAuth apps must configure webhooks independently for every repository, while GitHub apps come with built-in, centralized webhooks.
GitHub apps can act independently of the user, while OAuth apps can’t. Only organization owners can install GitHub apps in a repository; users can’t be granted this access. For OAuth apps, the owner can grant installation access to authenticated users upon request.
Also, all webhooks automatically become inactive when you uninstall the GitHub app. Conversely, you have to manually disable the webhooks when you delete the OAuth app’s access token.
Speaking of access tokens, your installation token for GitHub apps has a one-hour lifespan, while OAuth tokens remain active until you revoke access.
Apart from that, access tokens for GitHub apps have an hourly rate limit of 5000 (for personal accounts) and 15000 (for Enterprise Cloud). OAuth apps have a flat rate limit of 5000 requests per hour.
Overall, GitHub apps provide a superior integration option for GitHub because they have tighter security thanks to short-lived tokens and granular permissions.They can also act as the user or independently of them. And most importantly, they offer a higher rate limit, which makes them highly scalable.
The only case for OAuth Apps over GitHub Apps is when you need your app to access enterprise resources. Users will still be unable to give enterprise permissions to GitHub Apps.
Benefits of GitHub Integrations
Companies like Codify Solutions can benefit from integrating their GitHub repository with the rest of their applications and services.
Here are the reasons why:
Workflow automation: GitHub provides several features that can speed up your development and QA processes. You can set triggers to merge and deploy code without relying on users to manage these flows manually. Tools like GitHub Copilot help you code faster while following coherent business logic.
Smooth project management: Project managers can integrate project management systems like Jira with GitHub. This will give them a central view of project contributions, progress, updates, and blockers—all from one place.
Better analytics: You can also take advantage of analytics tools on GitHub (or external services) to track metrics like performance, uptime, and repository activity. This data will also help managers improve team productivity.
Improved communication and collaboration: Instead of pinging project and engineering managers every time you add a new feature, you can integrate GitHub with Slack and other messaging apps to send notifications for every event that occurs in the organization’s repository.
Code security: Syncing your external codebase with GitHub offers you an extra layer of protection in the form of OAuth tokens. You can also install apps to help you report, back up, and fix vulnerabilities.
These benefits should also be deciding factors when choosing an integration solution for GitHub. I’ll share some of my favorites with you.
9 GitHub Integration Solutions
Here are some integrations that are available in the GitHub Marketplace or as standalone third-party software solutions:
Jira Software + GitHub
As the name suggests, Jira Software + GitHub syncs your GitHub repositories and organizations with your Jira projects. This Atlassian-backed product integrates seamlessly with GitHub in order to obtain updates about pull requests, deployments, and commits.
Jira Software + GitHub also provides Smart Commits (special one-line commands) to make it possible for users to time-track and comment on issues. You can install this integration tool from the Jira Cloud Site or the Atlassian Marketplace.
Slack + GitHub
Just like the project managers at Codify, you can use this GitHub integration to stay up to date about events and actions taking place in your repository.
Think of Slack + GitHub as a bot that sends you a ping anytime someone does something in the repository. You’ll be able to follow all pull requests, commits, code snippets, code reviews, and deployment statuses from your Slack workspace. Sounds convenient, eh?
Slack + GitHub is free, but you’ll need to upgrade your Slack subscription to be able to install and activate it.
Microsoft Teams for GitHub
Owned and operated by GitHub, this integration solution allows you to connect your GitHub repository with Microsoft Teams. This ensures better visibility and smooth collaboration between internal and external teams.
First, you have to subscribe using the following command: @ github subscribe [owner/repo]. Then you can start receiving notifications about code reviews, releases, discussions, and pull requests.
This tool helps you keep the conversation going by making it possible to open/close issues and drop comments directly from Microsoft Teams. And the best part? You get this integration for free.
Monday.com + GitHub
This tool integrates your GitHub account with your Monday.com. To get the integration to work, you should first install Monday.com on your GitHub as the admin. You can choose to integrate all repositories or a select few.
After installation, you can start streamlining all redundant tasks, such as managing issues and commits. You can also customize automated actions that should occur when specific events are triggered in the GitHub repository.
Asana App for GitHub
With this integration tool, you can automatically sync GitHub pull requests, comments, and issues to your Asana boards. Asana App for GitHub also allows users to sync attachments and get notifications, thanks to GitHub Actions.
If you have Asana Premium, Business, or Enterprise, you can get this integration for free.
Exalate
Exalate is a two-way integration solution that allows you to synchronize data in multiple ITSM systems with GitHub. With Exalate, you can sync multiple repositories within and outside your organization.
The Exalate Free Plan gives you access to no-code pre-built configurations and up to 1000 new issue syncs every month (under the Basic Mode).
The Premium Plan gives you access to features like Script Mode, with which you can fully customize your incoming and outgoing syncs and unlimited monthly syncs.
Exalate’s Script mode is ideal for implementing deep integrations between GitHub and other systems. Using Groovy-based scripts you can easily implement even the most advanced integration scenarios. GitHub users are generally familiar with scripting, so this should be easy. For all non-technical users, the Script mode also comes with AI Assist. This AI feature generates scripts based on human prompts. You simply enter the requirements, review the AI-generated scripts, refine if required, and publish the changes. As with any AI, it’s important to note that mistakes can happen, so be vigilant.
But the crowning jewel for Exalate is that it is not native to only one work management system, unlike other products in the GitHub Marketplace. This tool allows you to sync data with other systems like Zendesk, ServiceNow, Salesforce, Jira, etc.
Zenhub is a work management platform that integrates natively with GitHub. Trusted by NASA and Adobe, this solution makes it possible to track issues, plan sprints, visualize tasks, and gather insights from GitHub.
You can get the Zenhub extension directly from the company’s website or from the GitHub Marketplace. And since it relies on GitHub’s OAuth protocol, you are assured of security when syncing your data.
Companies get a 4-month free trial with the For Teams Plan before the first annual billing ($8.33 per user/per month). The For Enterprise Plan (on-premise and cloud) gives large organizations unlimited control, additional security, and premium support.
Zube
Zube is a project management solution that integrates seamlessly with GitHub. If you want to sync issues in real time and facilitate collaboration between devs and non-devs, you can add the Zubebot to bridge this gap.
Here is the pricing plan for Zube:
Free (up to 4 users)
Micro (up to 10 users) – $100/month
Startup (up to 25 users) – $250/month
Small Business (up to 50 users) – $500/month
Growing Business (up to 100 users) – $1000/month
Large Business (up to 200 users) – $2000/month
Quantify
Quantify is a solution that collects events from online repositories like GitHub and Bitbucket to provide a comprehensive view for your managed teams. The Quantify bot lets you link pull requests with Jira issues and get better development cost analysis.
You can also install the Quantify for Jira add-on to your Jira Cloud to automate time tracking and improve workflow efficiency.
Quantify is free to install and use. Unfortunately, you can only install it on organization GitHub accounts.
Key Takeaways
GitHub integrations allow you to sync your repositories and organizations with other services, applications, and systems.
These integrations rely on webhooks to send and receive payloads through GitHub Apps and OAuth Apps.
GitHub apps can work as the user and independent of the user, while OAuth apps can only work with the user’s permission.
GitHub apps are more scalable, and they also use OAuth tokens to restrict access and grant admin permissions. This makes them the preferred choice for building GitHub integration tools.
GitHub integration solutions can automate workflows and streamline processes. They can also improve the productivity of development teams and pipelines.
Frequently Asked Questions
How do I integrate with GitHub?
You can integrate with GitHub using the native GitHub REST API, GraphQL API, or webhooks. They act as the base of GitHub Apps and OAuth Apps, which facilitate the actual integration of GitHub repositories with external systems, apps, and similar services.
What are GitHub integrations?
GitHub integrations are software solutions that make it possible to connect and synchronize data between GitHub and other CRMs, messengers, ERPs, and cloud services. It could be an app-native integration like Zenhub or a standalone solution like Exalate. GitHub integrations are GitHub Apps or OAuth Apps that rely on the GitHub API (REST APIs and GraphQL APIs) to receive and share data with other system APIs.
What can I do with GitHub integrations?
With GitHub integrations, you can sync pull requests, comments, commits, branches, deployments, issues, and builds. You can also control DevOps performance by tracking key metrics such as cycle time, uptime, deployment speed, etc.
What is GitHub used for?
GitHub is a version control system that allows developers to collaborate freely. It helps you manage your code, track changes, build, and deploy from your GitHub repository. These features make GitHub an excellent open-source collaboration tool for documentation.
Why should I use GitHub integrations?
GitHub integrations make it easy to move code from your repository to another platform–GitHub AzureDevOps integration, for instance. You can also rely on them for monitoring changes within your codebase. They also enhance code security using OAuth tokens for user authentication. Teams collaborating on a single project can also use GitHub to improve communication and stay updated on project changes.
Is there a no-code tool for GitHub Integration?
Yes, you can use no-code tools to integrate GitHub with other systems, databases, and work management platforms. No-code integration solutions provide you with pre-built connectors, eliminating the need to write lines of code for one sync to start. Some no-code integration tools include Zapier, Exalate (Basic Mode), and SnapLogic.
In the digital age, the name of the game is innovation. And what is more transformative than Open AI’s ChatGPT and its revolutionary impact on SaaS products?
Integration is in our DNA and we’re excited to announce that Exalate is also taking its first steps into the amazing world of ChatGPT. We understand the importance of staying ahead of the curve and we’re exploring the potential of AI technology to increase Exalate’s capabilities and broaden our audience. But we’re also committed to ensuring this is all done in an effective, precise, and secure manner.
Exalate AI Services
Our exploration of AI technology includes three main initiatives:
Exalate for ChatGPT: We’re integrating AI into our support portal to optimize our support services and operations.
Assisted Integration: We’re developing a feature for the Exalate Script Mode that will function like a co-pilot in Github.
Auto-generated Integration: We’re planning to add an option that will allow you to prompt your use case and click one button. AI will handle the rest. This will simplify the integration creation and maintenance process.
Exalate for Chat GPT: Proof of Concept
We’ve already reached our first milestone by creating a proof of concept for Exalate for ChatGPT. This tool will assist the Exalate support team by categorizing tickets, summarizing them for escalation to development, and improving customer communication.
How it Works: A Seamless Integration
Once a ticket has been “Exalated”, it enters into a dynamic exchange with ChatGPT. This isn’t a one-time interaction but a continuous dialogue, a back-and-forth that unfolds as the ticket progresses.
When an internal comment is added to an exalated ticket, it triggers a call to ChatGPT. The AI then processes the comment, formulating a response that is added back to the ticket as another internal comment. This seamless integration allows for real-time interaction between the support engineer and the AI.
But what does this mean in practical terms?
For one, it means that support engineers can get assistance from AI to summarize lengthy tickets, especially those with 20-70 messages. This not only saves time but also ensures that the key points are captured accurately and concisely.
It can also help improve responses to users. ChatGPT can efficiently refine and beautify messages, ensuring clear and empathetic communication with customers.
Lastly, it means that support engineers can get valuable hints at the root cause of issues and potential workarounds. By analyzing the ticket content, ChatGPT can suggest possible solutions, speeding up resolution times and enhancing customer satisfaction.
ChatGPT has taken the world by storm. The AI language model is already being used to make life simpler and more efficient for writers, programmers, and even lawyers. AI is here to stay, and our R&D department is hard at work making Exalate more supportive and simpler to use than ever.
So this is not just a cool feature; it’s a game-changer. It’s about making the support process more efficient, more effective, and more customer-centric. And it’s all made possible with the power of AI.
What’s Next?
Are you curious about what’s next? Stay tuned or sign up to our waiting list to become a beta user and be the first to experience the future of integration platforms.
