In this episode of Integration Talks, a podcast on everything integration, Francis hosts Jeffrey Tefertiller to discuss ITIL and cross-company integration.
Jeffrey founded Service Management Leadership to help organizations, large and small, achieve their Service Management and Business Continuity goals and aspirations. He is an ITIL Expert (v3) and leader in the Enterprise Service Management (ESM)/ IT Service Management (ITSM) community. Jeffrey brings 26 years of leading Service Management initiatives to Service Management Leadership with expert-level understanding and practice of how to adapt the methodologies to any organization and its unique culture.
About this episode:
- Key ITIL concepts applicable to cross-company integration
- IT leadership and its challenges
- B2B and Cross Company integration: differences and similarities
- and more…
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