How Atos Improved Team Productivity and Collaboration With Exalate

Client:
Integration:

Jira Cloud - Jira Data Center

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. €10 billion.

European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. 

Across the world, the Group enables its customers and employees, and members of societies at large, to live, work, and develop sustainably, in a safe and secure information space. Atos’s presence in Latin America spans several countries, including Uruguay, Argentina, Brazil, Chile, Colombia, and Peru. 

Within this regional diversity, the company manages numerous large-scale digital transformation projects. Atos believes that seamless collaboration across teams, tools, and borders is no longer just a convenience; it’s become a necessity. 

To support this need, Atos turned to Exalate, a synchronization solution designed to connect different issue tracking and service management systems, such as Jira, ServiceNow, GitHub, among others. 

We spoke with a team leader, A. Rodriguez, an administrator, an integration consultant, and a project manager at Atos to better understand how Exalate fits into their daily operations. 

Here’s what we learned from their experience.

The Use Case

There are two key areas where Atos uses Exalate. 

The first one is regional fintech, where it is necessary to integrate different teams to manage infrastructure and support services. 

The second one is with one of the largest banks in Uruguay, where they need to improve task management and synchronization.

In both cases, they identified the need for a dynamic, agile, and synchronized interaction between teams within Atos and its clients.

For the fintech projects, they use Jira Cloud, while for the banking sector, they work with Jira Data Center. 

In both projects, similar needs were detected between the Atos team and the client’s team. In those two teams, it was necessary that they could interact in a regular, dynamic, agile, and synchronized way.

A. Rodriguez

Administrator, integration consultant, and project manager | Atos

The Solutions

Initially, Atos tried various Jira add-ons like Workflow Extensions and post functions to meet the needs of their internal team and external clients. However, these solutions fell short of their business requirements. They were looking for a tool that was purpose-built for integration. 

After searching the Atlassian marketplace and reviewing different options, they shortlisted Exalate. It checked every box, including the budget. 

Eventually, after searching on the marketplace and going through reviews, they shortlisted Exalate, since it fit all their needs, including budget. 

A proof of concept confirmed Exalate’s ability to handle Atos’ integration needs and any concerns.

Today, Exalate has become a fundamental factor in both projects we are implementing with Atos. It is part of the day-to-day work of the teams to be able to collaborate on these specific projects with our clients. In addition, the teams have improved the way we interact with them.

A. Rodriguez

Administrator, integration consultant, and project manager | Atos

Why Exalate

Atos recommends Exalate to its clients because it streamlines their workflows and processes. It has become a key tool in the daily operations of the projects Atos implements for its clients. 

A. Rodriguez specifically shared one experience where Exalate’s support played a key role during a complex migration for a major bank. The support team was available to answer questions and provide assistance whenever needed. Since the transition involved a large amount of data, Exalate’s support team ensured everything went smoothly, and it was a success.

Another key feature that stands out for them is Exalate’s ability to provide real-time integration, where the necessary information flows seamlessly and synchronizes instantly. This allows them to avoid inconsistencies and improve communication between teams.

Key features that make Exalate indispensable for Atos:

Security

Crucial for sensitive industries like finance and banking

Ease of configuration

Simple setup and implementation.

Outstanding Support

Reliable assistance whenever needed.

Real-time Integration

Instant synchronization, reducing inconsistencies, and improving communication.

Actually, it was a complicated time during the migration, since there was a lot of information. At that stage, Exalate’s support was key; they were always willing to give us a hand, and I value that very much.

A. Rodriguez

Administrator, integration consultant, and project manager | Atos

The Results

The biggest impact? Team collaboration has transformed. Processes became smoother, productivity surged, and communication improved both internally and with clients.

The main benefits were:

  • Increased productivity across Atos and its clients.
  • Significant positive impact on efficiency and team collaboration.
  • Reduced inconsistencies and improved communication between teams.
As I mentioned, security has always been a priority for us when choosing an integration tool.

A. Rodriguez

Administrator, integration consultant, and project manager | Atos

Take a look at what goes under the hood in regards to architecture, security and deployment options for Exalate

download the whitepaper

The Future

With Atlassian discontinuing its Jira Server version, Atos is exploring migration strategies to Jira Cloud. They want to test this transition extensively with Exalate since integration with their clients is fundamental to their daily tasks, and they cannot afford interruptions. 

Additionally, for Atos, the high level of support is one of the strongest aspects of Exalate. So, they plan to expand Exalate’s use in future projects.