Plans that Match Your Business Needs

Exalate integrates Jira (Cloud and On-premise), Salesforce, Azure DevOps, ServiceNow, Zendesk, GitHub, and more. It can be deployed on docker for all these platforms. Start your free trial here.

You can connect these platforms in the following ways:

• One to one
• One to many
• Many to one
• Many to many

Or use a combination of the above models. You can also request a custom connector or outsource your entire integration to us.

Yes, we offer a 30-day free trial. We recommend you book a short call with our experts to discuss your use case and help you get started.

In case you feel Exalate is not the right fit, you can cancel your trial anytime, and you’ll not be charged.

At Exalate, keeping your data private, safe, and secure is the topmost priority. Hence, we follow the best-in-class security practices and procedures.

We have the following security measures in place:

• ISO 27001:2022 Certified
• Single-tenancy model
• Decentralized integration control so you decide what gets shared and what doesn’t
• Secure connection between instances via a shared secret, no need to share access credentials
• Authentication lies with the underlying platform
• GDPR compliant
• JWT-based tokens authenticate every data transfer request to ensure the destination instance always gets data from the expected source instance.
• Transport Layer Security (TLS) 1.3 (and 1.2)

To learn more about the complete security posture, have a look at the Exalate Security and Architecture Whitepaper, or the Trust Center.

Check out the data security and privacy statement here.

The price of your integration is calculated based on the number and type of platforms you need to synchronize.

For example, Jira Cloud (500 users) <> Azure DevOps Cloud integration use case would differ in price from, say a Salesforce <> ServiceNow <> GitHub Enterprise integration.

If you expect a very high number of synchronizations and you’d prefer to have Enterprise SLA and Solution Assistance, that would influence the price too.

If you’d like to know how much Exalate would cost for your use case, please ask us via live chat.

Yes, you can sync historical data using Exalate.

There are two ways to do this:

• Bulk Exalate – Syncs all the existing data that fulfills the trigger condition (s). This option is available under the Triggers tab.

• Bulk Connect – Connects existing entities residing in different systems. You need to upload a .csv file that contains the mappings. This option is available in the Exalate admin menu panel.

Learn more about Bulk Connect and Bulk Exalate.

Decentralized integration is a setup where each integrating party has independent and full control over information exchange.

You decide what needs to be sent to and received from the destination without a mandatory requirement to consult or inform the other side. This way, every platform admin can change their local configuration without affecting their integration partner’s configuration. Additionally, it increases your data security and avoids accidental access to shared information.

The systems in this arrangement are inherently distributed. This makes them loosely coupled, avoiding a single point of failure. It also enhances the maintainability and scalability of your integration.

Yes, the Exalate application needs to be installed on all integrating platforms. This means you need a valid Exalate license/subscription on both your instance and your partner’s instance.

Contact our sales team for more information about our licensing and pricing model.

Exalate has already been in use since 2014 at a large number of enterprise clients. Performance tests are continually implemented to assure there will be no noticeable load on both the app or the issue tracker.

For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.

We offer Standard and Premier Support depending on customer needs and the running Service Level Agreement.

As part of Premier Support, we provide higher SLAs, shorter resolution time, configuration assistance, and optimized escalation paths.

Aida is an AI-enabled documentation assistant, that improves searchability, making it quicker and easier to get answers to your questions about Exalate. It’s accessible to everyone, for free, in our documentation.

AI Assist is like an expert Co-Pilot. It’s built upon Exalate’s UI, to suggest sync rules based on user prompts. It helps writing scripts for simple to complex integration use cases. You can test it on our 30-day free trial. 

Together, Aida and AI Assist cover the full spectrum of user’s integration needs.