Zendesk is an amazing tool for customer support. While Jira is the go-to choice for development teams.
Effectively integrating both solutions means you’ll create a powerful collaboration between these teams. You’ll synchronize development and support into a seamless communication process. That means no longer manually copying data. An effective integration means synchronization between Zendesk and Jira happens seamlessly and automatically.
In this guide, you'll learn:
- Why integrating your development and service desk teams is crucial for a successful collaboration process
- The step-by-step process on how to set up an effective integration between Zendesk and Jira
- The pitfalls and best practices of setting up an integration
Who is this guide for?
- IT professionals managing (or involved in) cross-company integration projects
- ITSM professionals in an IT organization or department
- Members of the operations teams in an IT organization or department
- Professionals managing support or development teams
- Teams using disconnected technology
