One Solution. Every Client. Zero Manual Work.

MSPs typically waste 14+ hours per week manually copying tickets between their ITSM and client systems. Exalate automates this with real-time bidirectional sync, eliminating manual duplication while maintaining data accuracy across all connected platforms. Your team works in one system; clients stay in theirs.

Hub-and-spoke integration means your central ITSM (like Jira Service Management or ServiceNow) connects to multiple client systems simultaneously. Each client connection operates independently with its own sync rules, so you can onboard new clients by replicating your template, not rebuilding integrations from scratch.

Free tools like Jira automation, ServiceNow eBonding, Azure DevOps Jira connector, work for basic one-way syncs but lack true bidirectional capabilities, advanced field mapping, and independent control for each party. They also don’t scale well for MSPs managing multiple clients with different ITSM tools. With Exalate, you can implement template-based onboarding, AI-assisted configuration, and enterprise security, critical for scaling client relationships.

Yes. Exalate supports continuous sync during migrations (Jira Data Center to Cloud, ServiceNow to Jira) with zero downtime. You can migrate historical data while maintaining real-time sync during the transition period, so teams keep working normally, and you cut over when ready, not when forced by data staleness.

The answer is not that straightforward because it depends on the use case. Most customers go live in 2–5 days if they have a simple use case, taking into account PoC and procurement cycles. Complex MSP networks average 2–3 weeks, including testing.

With Exalate, you can also replicate your standard integration setup for new clients easily. The AI-assisted configuration (Aida) generates sync rules from plain language descriptions, reducing technical complexity.

Exalate uses outcome-based pricing where you pay based on active items in sync, not arbitrary user counts. We offer volume and “multiple integration pairs” options for MSPs onboarding multiple clients. Contact our team to discuss pricing that scales with your client portfolio.

With Exalate, you can also replicate your standard integration setup for new clients easily. The AI-assisted configuration (Aida) generates sync rules from plain language descriptions, reducing technical complexity.

This is a common concern. Exalate does not require any kind of installation on the client side. It has a ramp-up flow that allows you to connect multiple systems through common authentication methods. The console also gives you a holistic view of your entire integration network, showing you the systems you have connected and how they are placed in your network.

We also provide documentation and support to help you present the value to clients. For clients hesitant about new tools, we can join calls to address security and technical concerns directly. You can always reach out to our team to learn more about managed services.

Yes. With on-prem or Docker deployment, each node stores and processes its own data; only the information you choose is transmitted and is encrypted in transit and at rest. Your ticketing data never leaves your environment unless you configure it to.

We also provide documentation and support to help you present the value to clients. For clients hesitant about new tools, we can join calls to address security and technical concerns directly. You can always reach out to our team to learn more about managed services.