two-way integration
Salesforce ServiceNow Integration
Sync urgency, state, sys id, caller, category...
sync summery, description,
comments...
sync attachments
and any custom fields
Sync opportunity, case, task, account, product...
Sync owner, status, number, priority...
Sync contact details, internal comments...
Over a Decade of Experience
No context-switching between systems
Real-time status updates on critical incidents and sales progress
AI-powered connection scripting and trigger configuration
Automatic syncs to eliminate manual configuration errors
Accurate and consistent reporting for the right stakeholders
Automatic sync restarts after network downtimes
One-way & Two-way Sync
Start the ServiceNow to Salesforce integration from either system. The Exalate UI is the same on all platforms. Set up one-way or two-way. syncs based on your requirements.
Automated Integration
Eliminate the necessity for manual syncs by adding more granular controls. Automate your syncs with custom triggers powered by a native query language.
Bulk Operations
Use the custom Bulk Exalate feature to improve the productivity of Salesforce and ServiceNow integration. Streamline workflows by connecting multiple existing entities with similar trigger configurations.
AI-Powered Integration
When using the Script Mode, minimize the time spent writing scripts from scratch. Generate the scripts with AI Assist, embedded into the UI.
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Decentralized Integration
Maintain independent control over every sync, especially for cross-company integrations. No need to share admin rights, and no risk of exposing confidential information.
Better Scalability
Start small with out-of-the-box connections for basic synchronization scenarios. Scale up and grow faster with the help of script-based custom connections.
Advanced Security
Keep sensitive data protected by deciding which object or entity field to share. Stay ahead of any data breach or suspicious activity using advanced endpoint detection and response (EDR).
“
The advantage of Exalate’s decentralized architecture is that it’s not like a new learning curve for the customers to get into a new platform and figure out how they need to operate. They can just operate as they normally do, and that makes a huge impact on the overall outcome of security incidents.
Alexander Sinno |
01
install
02
connect
03
customize
04
synchronize
Start Simple, Scale As You Go
Unlock limitless Salesforce ServiceNow integration use cases. With a simple prompt, or small code snippets.
Sync Salesforce case as a ServiceNow incident
Maintain the same level of urgency across systems and teams. Give your ServiceNow entity the same level of priority as the Azure DevOps work item.
In practice:
...Or simply write a few lines of code
if(entity.entityType == “Case”) {
replica.key = entity.Id
replica.summary = entity.Subject
replica.description = entity.Description
replica.comments = entity.comments
replica.attachments = entity.attachments
replica.Status = entity.Status
}
Sync Change Requests
Keep customers informed about product changes in real time. Create Salesforce cases from ServiceNow change requests.
In practice:
...Or simply write a few lines of code
if(entityType == “changeRequest”) {
replica.summary = changeRequest.short_description replica.description = changeRequest.description replica.comments = changeRequest.comments replica.attachments = changeRequest.attachments
///other fields supported by the Change request entity
Sync Priority between ServiceNow and Salesforce
Assign the same level of priority to incidents and change requests when they go over to Salesforce as objects (cases, tests, etc.).
In practice:
...Or simply write a few lines of code
. . .
def priorityMapping = [
“1 – Critical”: “High”,
“2 – High”: “High”,
“3 – Moderate”: “Medium”,
“4 – Low”: “Low”,
“5 – Planning”: “None” ]
. . .
issue.priority = nodeHelper.getPriority(priorityName)
Sync Custom Fields Between ServiceNow and Salesforce
Fetch custom Salesforce object data from the API and make sure the response is transformed and reflected in the corresponding entity field in ServiceNow.
In practice:
...Or simply write a few lines of code
replica.customFields.”SF Contact” = entity.”SNOW Company”;
Send outage alerts to Salesforce users
Keep Salesforce customers updated about outages by triggering alerts whenever an incident or problem is reported in ServiceNow.
In practice:
No need to code, simply add a trigger.
“
We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper |
ServiceNow Salesforce integration with Exalate allows you to sync custom fields, issues, comments, attachments, descriptions, and every other ServiceNow and Salesforce entity.
You can also sync fields from Salesforce objects such as accounts, cases, opportunities, products, and tasks. You can also sync ServiceNow entities such as incidents, problems, RITMs, catalog tasks, etc.
You can install Exalate for free to use the no-code Basic Mode for simple synchronization tasks. To get the advanced Script Mode, you need to buy the Premium Plan after a 30-day trial. Contact the sales team to get a more detailed pricing quote.
Exalate protects the data flowing through your ServiceNow integration with Salesforce using JWT access tokens, role-based access controls, HTTP (HTTPs), TLS 1.2 and 1.3, and multi-factor authentication. It is also ISO 27001 certified. You can find out more about it from the security whitepaper.
We offer Standard and Premier Support to our customers depending on their needs and the running service-level agreement. As part of our Premier Support, we’ll assign a dedicated support agent to assist with your problem. You’ll also get up-to-date progress reports about critical production issues.
Exalate has a built-in error recovery mechanism that allows you to fix problems and resume synchronization from the moment it fails. You can use the troubleshooter to examine the error stack trace to determine if the error occurred at the entity, connection, or application levels.
Yes, Exalate supports single-tenancy, which minimizes the risk of information leakage for ServiceNow integration with Salesforce and other systems. When a node is deployed on the Exalate Cloud, it runs inside a ‘Kubernetes pod’ configured to prevent information leaks.
Yes, you can use Exalate to connect multiple Salesforce and ServiceNow instances. This will help you become part of the growing ServiceNow Salesforce integration network. Exalate also supports other ITSM tools like Azure DevOps, Zendesk, Jira, and GitHub. Check out our integrations for more information.
