two-way integration
Azure DevOps ServiceNow Integration
Sync type, title, creator...
sync status, description, priority...
sync attachments, custom fields...
sync comments...
Sync Urgency, state, sys id, caller, category...
Sync summary, description, comments...
Sync attachments, custom fields...
Real-time status updates on critical incidents
Speed up customer response times
AI-powered sync scripting and field mapping
Tailor the integration to match your specific needs, from issue types to custom fields
Accurate and consistent reporting for the right stakeholders
Prioritize customer requirements and priorities with automatic syncs
Over a Decade of Experience
Bi-directional Sync
Achieve a real-time uni or bidirectional sync with advanced mapping options between default and custom ServiceNow fields. Choose what to sync and what to exclude based on your needs.
Automated Integration
Use custom triggers to control how the ServiceNow integration with Azure DevOps sync functions. Set up automated syncs to establish more granular controls.
Bulk Operations
Use the custom Bulk Exalate feature to save time. Streamline workflows by connecting multiple existing entities with similar trigger configurations.
Flexbility with AI Assistance
Explore multiple mapping and syncing possibilities with the help of an AI-powered scripting engine, AI Assist. Use the Groovy-based Script mode to full capacity to configure advanced use cases.
Decentralized Integration
Maintain independent control over your Azure DevOps and ServiceNow integration, even for cross-company syncs. No need to share admin rights and there is no risk of exposing confidential information.
Better Scalability
Get ServiceNow to Azure DevOps integration rolling with default connections for simple use cases. Scale up with the help of AI-powered script-based custom connections.
Advanced Security
Keep the protection of sensitive business data top-of-mind by trusting our single-tenant architecture. Stay ahead of any suspicious activity using advanced endpoint detection and response (EDR).
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The advantage of Exalate’s decentralized architecture is that it’s not like a new learning curve for the customers to get into a new platform and figure out how they need to operate. They can just operate as they normally do, and that makes a huge impact on the overall outcome of security incidents.
Alexander Sinno |
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install
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connect
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customize
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synchronize
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We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper |
You can sync custom fields, comments, attachments, descriptions, attachments, and every other ServiceNow entity.
For Azure DevOps, you can sync both the area and iteration paths as well as read-only values such as ChangedDate and SystemInfo.
The most common ServiceNow entities we sync are incidents, RITMs, change requests, problems, and catalog tasks.
To explore further sync possibilities, use the advanced scripting mode.
You can install Exalate for free to use the no-code Basic Mode for simple synchronization tasks. To get the advanced Script Mode, you need to buy the Premium Plan after a 30-day trial. Contact the sales team to get a more detailed pricing quote.
Exalate protects the ServiceNow integration with Azure DevOps using JWT access tokens, role-based access controls, HTTP (HTTPs), TLS 1.2 and 1.3, and multi-factor authentication. It is also ISO 27001 certified. You can find out more about it on the security whitepaper.
Exalate has a built-in error recovery mechanism that allows you to fix problems and resume synchronization from the moment it fails. You can use the troubleshooter to examine the error stack trace to determine if the error occurred at the entity, connection, or application levels.
Yes, you can connect Azure DevOps with ServiceNow change management and sync all necessary details like change type, reason, priority, assignment group, etc. You can also sync the ServiceNow agile module with Azure DevOps boards with advanced configurations and mappings.
Yes, Exalate supports single-tenancy, which minimizes the risk of information leakage at the infrastructure level. When a node is deployed on the Exalate Cloud, it runs inside a ‘Kubernetes pod’ configured to prevent information leaks.
Yes, you can use Exalate to connect multiple Azure DevOps and ServiceNow instances. Exalate also supports other ITSM tools like Jira, Zendesk, Salesforce, and GitHub. Check out our integrations for more information.
