Exalate for Freshdesk is here – the connector that keeps your teams aligned across systems.
This addition to our integration ecosystem opens up new possibilities for delivering exceptional customer experiences while working across tools like Jira, Azure DevOps, ServiceNow, Salesforce, GitHub, Zendesk, and more.
Why Exalate for Freshdesk?
Today’s teams face challenges with disconnected tools and manual processes that slow them down. Support agents capture critical data in Freshdesk, but moving that data to development, IT, or external partners often involves tedious workarounds.
Exalate for Freshdesk eliminates these barriers by enabling real-time, two-way synchronization across platforms. Now, teams can collaborate seamlessly, with changes reflected instantly—no need to switch tools or manually update data.
Key Features
✅ Fully customizable sync rules – Tailor the integration to your specific workflows.
✅ AI-assisted configuration – Simplify setup and adjust sync rules easily.
✅ Rich data exchange – Sync comments, attachments, statuses, priorities, custom fields, and more.
✅ Real-time synchronization – Always have up-to-date information across systems.
✅ Granular triggers – Automate syncs based on specific conditions to reduce manual work.
💡 Example Use Case: A customer escalation in Freshdesk can trigger an automatic sync with Jira, instantly updating development teams. When developers change the status or add a comment, the update flows back into Freshdesk—no manual input required.
What Makes Exalate for Freshdesk Different?
Unlike basic integrations, Exalate is built for teams that need flexibility, control, and automation to fit their unique processes.
Full Data Control – Choose what information gets shared and what stays private.
Effortless Automation – Set rules to make updates happen exactly when needed.
Scalable & Secure – Works for teams of all sizes, from small businesses to large enterprises.
Beyond Support & Dev – Connect IT, sales, customer success, and external partners—not just support and development.
Get Started
Exalate for Freshdesk launches April 2, with a free Basic Mode to help you get started.
For teams looking to unlock advanced customization, automation, and enterprise-grade support, our Standard and Enterprise packages offer even greater flexibility.
👉 Learn More about Exalate for Freshdesk or Request a Demo to see it in action.
