Webinars
Next Live Events
- live webinar
- Nov 13, 2025
- 4 PM CET
Kill the Escalation Ping-Pong between Support and Engineering Teams
Support <> Development handovers are a pain. They slow resolution, inflate costs, and put renewals at risk.
We’ll show real-life examples to illustrate patterns that cut TTR and protect revenue.
- Cut time to resolution by 20–30% by auto-routing P1/P2s
- Decrease customer update noise by ~30%
- Increase your engineering focus time
- Keep security and data hygiene tight
Syed Majid Hassan
Head of Support | Exalate
Manoosh Majdzadeh
Head of Marketing | Exalate
Watch on Demand
How MSPs Hit 99% SLA Compliance with Ticket Integration
“Our engineers saved approximately 5 hours weekly and eliminated missed tickets with this integration in place.”
Optimize ITSM & Development Workflows
Improve ticket escalation and cross-team collaboration by integrating your Jira Serice Management and Azure DevOps.
Improve collaboration between customer-facing and tech teams
Learn how fully optimize your customer ticket visibility and resolution with the help of two-way integration and AI.
Configure an eBonding Integration acroos multiple tools
Optimize your IT service management processes. Have an integration engineer give you a complete tour of setting up an eBonding connection.
Use simple code (groovy script) or prompt it with AI Assist
Watch the configuration of a real use case between Jira and ServiceNow integration. Have an integration engineer give you a complete tour of Groovy scripting and integration customization.
Resolve Tickets Faster, Focus on Solution Delivery
Learn why aligning support and dev teams matters, how integrations help, and which tools fit your use case best. See an example with a Jira and Zendesk integation.
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