IT Service Management
Optimize Internal ITSM to Focus on Key Priorities
- automate incident and request management
- ensure efficient use of resources
- reduce manual effort by at least 50%
Route tickets to the correct destination
- Set up customized routing for different internal teams and use cases.
- Improve efficiency and accuracy in handling tickets.
Integrate ITSM for smarter workflows
- Handle service requests and incidents in a structured, automated way.
- Enable teams to focus on more critical tasks and improve overall efficiency.
Sync Service Desk with existing systems
- Streamline workflows without the need to add expensive support agent seats.
I was positively surprised by how Esalate satisfaid our synchronization needs. We managed to reduce the monhtly costs of growth's Service Desk by around 95%.
popular Use Cases
Change Request Management Automation
Simplify change request management with automation. Track, review, and implement changes with real-time updates. Reduce manual errors and ensure compliance.
Incident Management and Development Integration
Integrate incident management into the development workflow such as code repositories or issue trackers to improve time-to-market and speed up incident resolution.
IT Operations and Backend Teams
Connect IT operation tools with HR tools, such as employee directories or onboarding systems, to improve the employee experience and reduce the HR workload.
See Exalate in Action
common use cases
ITSM Integration: Simplify Your IT Services Like Never Before
Exploring the Working Principles of Service Desk Integration
