POSaBIT is the premier cannabis point of sale (POS) and payments platform. The system relies on a robust back-end infrastructure and responsive customer support to solve customers’ problems and keep them satisfied.
As a QA Engineer at POSaBIT, Adrian Salazar is responsible for ensuring that the product delivers on its promise of handling robust payments with minimal interruptions. Adrian works with the internal team of developers to test products and features before release.
After months of using Exalate, we reached out to Adrian to ask him about his experience with the product.
Why Choose Exalate?
Operating in the cannabis industry is a challenging task for any startup or company, especially when it comes to establishing seamless communication between different teams. Prior to using Exalate, the communication systems between dependent teams at POSaBIT were overcomplicated, rigid, and tedious.
For example, getting the needed data from support tickets for the sales team had to occur manually on Slack. As a result, internal teams struggled to track and update issues effectively, resulting in a lack of structure within the company’s communication channels. Moreover, their data was at risk of getting lost in transactions.
Also, POSaBIT needs to factor in security when choosing any integration to ensure that sensitive information doesn’t fall into the wrong hands.
So, adopting an integration solution that could sync multiple teams and tickets seamlessly (without them having to leave the platform they worked on) while providing airtight information security was an absolute necessity for POSaBIT.
The first attempt to address the issues was to use third-party integrations on individual platforms.
Developers and sales reps at POSaBIT tried to connect cases and internal documentation with GitHub using Zenhub. But it had only limited components for GitHub integration, which made it difficult to add epics and file release reports.
Additionally, teams at POSaBIT started using Zapier when a case was created, but they couldn’t gather enough information from Salesforce and the integration was not as deep as they required.
After trying out these solutions to no sustainable avail, they ended up using Exalate because it made it possible to gather more information from Salesforce. They were able to use instances for dev teams, specifically for GitHub and Salesforce.
Adopting Exalate helped POSaBIT improve expectations as a startup because it allowed them to create tickets faster without manually generating them on Salesforce–or tracking them individually in Slack threads. This also helped internal teams optimize workflows and stay in perfect sync with one another.
Adrian also marveled at the speed of response from the Exalate support staff whenever the team encountered problems
Thanks to Exalate’s secure system infrastructure, POSaBIT engineers were able to call the http client library faster and make changes to cases on GitHub and vice versa. And by adding developers on the Exalate side, they were able to save more costs compared to adding them on the Salesforce side.
Based on the current experience, the company is considering using more instances for internal and external support issues. As the company continues to grow, Exalate will help them create a network of connected teams, clients, and companies.