two-way integration
Freshdesk Jira Integration
Keep the customer support agents in sync with the dev teams through real-time, bidirectional ticket synchronization. Reduce manual updates and information silos.
Map Jira issues with Freshdesk tickets and get automatic status updates, improve the ticket resolution time, and streamline workflows end-to-end.
Start for free, install Exalate on both tools:
Sync type, title, creator...
sync status, description, priority...
sync attachments, custom fields...
sync comments...
Sync summary, description, labels...
Sync status, priority, attachments,
Sync phone, notes, custom fields, custom keys...
Over a Decade of Experience
Freshdesk Jira Sync: Get Direct Context Without Switching Tools
Automate your Freshdesk Jira integration to keep customer support and dev teams aligned. Improve transparency, customer satisfaction, retention, and revenue. Ensure smoother workflows and faster resolutions. Never miss a deadline!
Track Freshdesk ticket progress across L1, L2, and L3 support, within your tool.
Seamlessly connect your internal Jira with outsourced support teams using Freshdesk.
Instantly transform customer tickets into actionable Jira issues.
Automate syncs to eliminate handovers and improve efficiency.
Link multiple related Freshdesk tickets to a single Jira issue for streamlined resolution.
Get accurate reports on key metrics, from resolution times to customer satisfaction.
Jira to Freshdesk: Sync Anything and Everything You Need
Sync all or a subset of Freshdesk tickets with full flexibility. Choose one-way or two-way mapping and tailor fields to your exact specifications.
You have complete control over what gets synced, ensuring sensitive data stays private.
One-way or Two-way Sync
Start the connection from either Freshdesk or Jira; the interface will remain the same. Sync data one-way, or two-way, in real-time based on your requirements.
Automated Sync
Use platform-native filtering to automate your Freshdesk Jira integration. Control the automation from either end independently.
Bulk Operations
Easily connect multiple existing ticket or issue fields using Bulk Connect and automatically initiate syncing with the same trigger conditions through Bulk Exalate.
Fully Customizable Sync
Implement advanced Freshdesk Jira integration use cases with Groovy-based scripts. Customize data mappings and apply conditional logic, the way you want. Tailor sync processes to your unique needs while maintaining full control over your integrations.
Decentralized Integration
Maintain full control over your integrations, even when integrating with external parties, without worrying about the impact of changes on your existing setup. There's no need to share credentials or admin privileges, ensuring sensitive data remains secure and your configurations stay intact.
Enhanced Scalability
Start with pre-configured connections for simple sync scenarios, then scale effortlessly with script-based connections as your needs grow. Expand, align, and build your integration strategies with partners for better relationships.
Top-notch Security
Safeguard your sensitive data with our single-tenant architecture and advanced endpoint detection, staying ahead of any potential breaches or suspicious activity. Plus, receive timely assistance from the best support technicians in the business.
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The advantage of Exalate’s decentralized architecture is that it’s not like a new learning curve for the customers to get into a new platform and figure out how they need to operate. They can just operate as they normally do, and that makes a huge impact on the overall outcome of security incidents.
Alexander Sinno |
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We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper |
Freshdesk Jira Integration: From Simple to Advanced
Begin your Jira Freshdesk Integration with predefined simple templates. Expand the sync as your use case grows.
Sync Any Data, Your Way
Sync new or existing Freshdesk tickets with Jira issues. Have full control over what and how data flows. Set up one-way or two-way syncs for statuses, priorities, attachments, labels, notes, and more—including historical data.
Start for free, install Exalate on both tools:
Escalate Freshdesk Ticket as a Jira Issue or Bug
When a Freshdesk ticket requires dev attention, it automatically creates a Jira issue. Any updates in Jira can sync back to Freshdesk, keeping support agents informed.
Streamline Outsourced Services with MSP Integration
For MSPs managing multiple clients, a Freshdesk-Jira integration ensures each client’s tickets sync to the right Jira project. Automate ticket routing and status updates for smoother service delivery.
Set Up a Freshdesk Jira Service Management Integration
Integrate Freshdesk with Jira Service Management to gain complete control over your ITSM integration. Support teams can collaborate across platforms, track tickets in real time, and resolve incidents faster without switching tools.
Enhance Visibility and Reporting with Real-time Data Sync
Gain complete visibility into ticket progress by syncing Freshdesk and Jira. Track key metrics like resolution times and service performance across platforms. Use Jira’s reporting to analyze Freshdesk data, enabling data-driven decision-making and continuous service improvement.
Preserve Rich Text Formatting Across Platforms
Ensure notes and descriptions stay clear and structured when syncing between Freshdesk and Jira. Maintain bold, italic, underlined text, lists, links, dividers, and text colors, so nothing gets lost in translation.
Map Multiple Related Freshdesk Tickets to a Single Jira Issue
Map multiple related Freshdesk tickets as a single Jira bug or issue to avoid duplication or confusion. Stay in your environment and get timely updates on related bugs or incidents.
You can sync multiple Freshdesk ticket fields like summary, description, attachments, labels, priorities, statuses, custom fields, and custom keys. For Jira, you can sync any issue and sprint fields. The most common issue fields are summary, issue type, description, attachments, labels, priorities, statuses, and custom fields.
There are a lot of possibilities with Exalate’s Groovy-based script mode and you can sync almost any field available via REST APIs.
If you don’t see the fields or entities that you need to sync, please let us know.
You can use Exalate’s no-code Basic mode for simple scenarios and sync up to 1000 entities per month for free. For the advanced Script mode, you need to buy the premium plan after a free 30-day trial. You can start your installation from the integrations page.
Yes, you can install Exalate for Freshdesk and Jira on Docker. You can also deploy Exalate for Jira on-premise and it is available for all Jira products like Jira Service Management, Jira Work Management, etc. You can set up private connections for instances behind firewalls.
We offer both Standard and Premier Support options. Premier Support gives you a dedicated support engineer, assistance with configurations, enhanced SLAs, and more. We also provide a specialized Exalate for Service Providers package to help you connect seamlessly with service providers and build a strong collaboration network.
Yes, you can use Exalate to map multiple related Freshdesk tickets to a single Jira issue. This situation is helpful when customers raise tickets concerning the same issue or bug. In this case, you can map these tickets to a single Jira issue to avoid duplication and confusion.
