You are using a system to track issues, tasks, problems and requests. And you’ve got a good grip on the day-to-day operations of your team. But chances are pretty high you will have to work with other teams in other companies that use a separate tracker from yours. Reverting to email or phone calls to exchange information with remote teams will introduce information clutter, a loss of time and ultimately confusion.

With synchronization, you’ll be able to connect your own tracker with those of your partners. That way, issues raised on your system can be resolved on your partner system. Leading to a transparent, frictionless collaboration with instant information.

SLA’s can also be monitored more correctly, as the reception of a request is acknowledged on the source.

Support teams have to be able to escalate issues to development teams. Incidents have to be converted into product enhancements. Changes have to be tracked back to the original request. And product releases have to be communicated to the users.

Integrating the helpdesk and development environments manually can become a complex task. As it will go beyond just mapping some fields. Using synchronization, on the other hand, allows for the flexibility you need to set up an intuitive communication process.

How do you coordinate projects involving multiple teams? Each having their own way of working. Are you debating endlessly how issues need to be handled and categorized? Do you prefer each team to be self-organizing but then struggle to provide portfolio-level progress reports?

Use synchronization to follow a star-network approach. Where a master issue tracker is synchronizing with individual team trackers. This allows for the mapping of team-specific operational data to a common format. It ensures each team to keep their autonomy. While reporting can be done on the master issue tracker.