ITIL4 Explained and Integrating Multiple Help Desks

This is the very first episode of Integration Talks, a podcast where we discuss everything software integration with thought leaders and experts across industries.

In this episode, Alexander Schmidt, an ITIL 4 trainer and owner of Value Insights with a lot of experience in multinational companies in Switzerland and Hungary, tells us all about ITIL 4 and its role in integrating multiple helpdesks.

About this episode:

  • Update from ITIL3 to ITIL4
  • Using ITIL4 and the voice of the customer with different helpdesks
  • ITIL4 and multi-helpdesk integration
  • Measuring the integration’s KPIs for the companies involved 

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