#HERpower with Sonal from Exalate

#HERpower with Sonal from Exalate

For our latest exploration of HERpower, we speak to Sonal, an Exalate consultant.

She tells about how she found herself in her current role, her heritage, and being a mentor for her team.

Let’s go!

Bio

Sonal is an Exalate consultant based in Ahmedabad, Gujarat, India. She holds an MSc in Information Technology from Gujarat University and began her tech career in 2017. During her maternity leave, Sonal discovered Exalate, which offered her the flexibility to resume her career. Now she balances work and family life with ease and enjoys traveling with her loved ones in her free time.

The Conversation

Question: Thank you so much for joining HERpower! Can you introduce yourself?

Sonal: My name is Sonal, and I’m from India. Currently, I work as an Exalate consultant at the L3 level. In my role, I focus on resolving client issues and queries while ensuring they receive excellent support, configuration, and assistance. I started working for Exalate after the birth of my daughter. I was looking for a position that offered work-from-home and flexible work times, both of which Exalate gives me.

Question: Can you elaborate on your role and share some of the challenges you’ve encountered?

Sonal: One of the main challenges we encounter is managing time effectively, especially when dealing with clients across various regions and time zones. Balancing work commitments with personal time, especially during the evenings or weekends, can be demanding. Exalate provides a great opportunity because we have teams with different time zones to alleviate some of this. We can handle tickets and work with different time zones as well.

Juggling childcare and other family duties alongside professional commitments can be tough.

Question: What do you perceive as the primary challenges faced by women working in the tech industry?

Sonal: Balancing family responsibilities, especially after becoming a mother, is a significant challenge. Juggling childcare and other family duties alongside professional commitments can be tough. Additionally, finding time to learn new skills is difficult but crucial in the rapidly evolving tech field.

Question: From your perspective, what changes or improvements could be made to create a more inclusive environment for women in tech?

Sonal:We should encourage women by offering better growth opportunities and ensuring they feel valued and appreciated. Providing flexible working hours is also very helpful for managing both personal and professional responsibilities.

Question: Have do you provide mentorship within the support team?

Sonal: Well, as an L3 team member, I often mentor L2 colleagues. For example, I’ve provided guidance on organizing, planning, and optimizing crucial projects to ensure satisfaction for both our team and clients.

Question: What skills or strengths do you believe differentiate you in your role?

Sonal: Mentorship is pivotal for me, I need to be there to support the team. Apart from that, technical and product knowledge are both really important. 

Question: How do you balance your work and personal life?

Sonal: Exalate offers excellent flexibility. I prioritize scheduled calls but can work early mornings or late evenings. This allows me to organize my priorities my way.

Question: What is your motivation to keep growing and learning?

Sonal: I review all channels daily for questions. I constantly learn on the job and think about how I’d answer them and best assist those seeking help.

Exalate provides excellent flexibility. While I prioritize scheduled calls, I can be offline and do some work in the early morning or late evening. I’m able to organize my priorities in my own way.

Question: Can you also tell me a bit more about the culture at Exalate?

Sonal: The environment is incredibly supportive. When I was hospitalized for a week, my team stepped up and managed all my tasks seamlessly. I got back, and everything was really under control. It was great. Every team member on my team is helping each other.

Question: If you could go back to the beginning of your career, what advice would you give yourself?

Sonal: In the tech field, staying updated with new technologies is crucial. There are certain learnings that would have been great to have at the beginning of my career to give myself a more holistic understanding of the industry. 

In the tech field, staying updated with new technologies is crucial. There are certain learnings that would have been great to have at the beginning of my career to give myself a more holistic understanding of the industry. 

Question: If you could switch roles with anyone for a day, whose job would you choose and why?

Sonal:  I’d love to step into the shoes of a support manager for a day. It’s in my field, but it gives me a chance to see things from a different angle.

Question: Can you tell us about India, your home country, and its culture?

Sonal: The culture in India has been very restrictive, especially for girls not being allowed to study, but that’s in the past. The culture is changing, and girls can do a lot more. It’s inspiring to witness the progress and support for girls and women in India today. India is a vast country with diverse food, religions, and festivals. Celebrating these festivals with family fills me with happiness and pride in my Indian heritage.

Connect with Sonal

If you wish to connect with Sonal and learn more, seek advice, or share similar experiences, feel free to reach out to her via LinkedIn.

Let's keep the conversation going and empower each other along the way.

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