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Yes, the Exalate app does need to be installed on both sides. This means you will need a valid Exalate license/subscription on both your instance and the destination Instance on the other side.

Exalate has already been in use since 2014 at a large number of enterprise clients. Performance tests are continually implemented to assure there will be no noticeable load on both the app or the issue tracker.

For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.

We keep your data private, safe and secure following the best-in-class security practices and procedures.

The data security and privacy statement can be found here

You decide what information gets shared with your partners and what information does not.

There is no need to share the access credentials, even if your instance requires authentication. Exalate generates the shared secret which is used to define a secure connection between both Instances.

Data transfer is secured with the help of the JWT token which authenticates every request so that the destination side can be sure they are getting data from the expected Instance.

To find out more, have a look at our extensive resource on Exalate Security and Architecture.

For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.