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    How to set up an effective Jira - Zendesk integration (a step-by-step guide)

    Zendesk is an amazing tool for customer support. While Jira is the go-to choice for development teams.

    Effectively integrating both solutions means you’ll create a powerful collaboration between these teams. You’ll synchronize development and support into a seamless communication process. That means no longer manually copying data. An effective integration means synchronization between Zendesk and Jira happens seamlessly and automatically.

    In this guide, you’ll learn:

    • Why integrating your development and service desk teams is crucial for a successful collaboration process
    • The step-by-step process on how to set up an effective integration between Zendesk and Jira.
    • The pitfalls and best practices of setting up an integration

    Who is this guide for?

    • IT professionals managing (or involved in) cross-company integration projects...
    • ITSM professionals in an IT organization or department...
    • Members of the operations teams in an IT organization or department...
    • Professionals managing support or development teams...
    • Teams using disconnected technology...
     
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