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How to set up an effective Jira - Zendesk integration (a step-by-step guide)

Zendesk is an amazing tool for customer support. While Jira is the go-to choice for development teams.

Effectively integrating both solutions means you’ll create a powerful collaboration between these teams. You’ll synchronize development and support into a seamless communication process. That means no longer manually copying data. An effective integration means synchronization between Zendesk and Jira happens seamlessly and automatically.

In this guide, you’ll learn:

  • Why integrating your development and service desk teams is crucial for a successful collaboration process
  • The step-by-step process on how to set up an effective integration between Zendesk and Jira.
  • The pitfalls and best practices of setting up an integration