Two-way Zendesk ServiceNow integration

Exalate syncs any Salesforce object and Zendesk entity, including tickets, cases, accounts, opportunities, contacts, products, and tasks. You can sync default and custom fields, attachments, comments, and descriptions in real time. The Groovy-based scripting engine lets you map complex field relationships, while Aida helps you create sync rules using plain language. Both one-way and two-way sync directions are supported.

Yes, Exalate supports multi-instance integrations between Salesforce and Zendesk. You can sync multiple Salesforce orgs with multiple Zendesk accounts simultaneously from a unified console. Each connection maintains independent sync rules and triggers. This makes Exalate ideal for enterprises and MSPs managing complex, distributed environments. Exalate also connects with Jira, ServiceNow, Azure DevOps, GitHub, and other platforms.

Register an account on exalate.app, then create a connection between Salesforce and Zendesk. Configure sync rules to map ticket fields to Salesforce case fields and set triggers using SOQL or Zendesk search syntax. Once a trigger condition is met, tickets automatically sync as Salesforce cases. Use Bulk Sync to migrate existing tickets or sync individual items on demand. Start a free 30-day trial to test the integration.

Exalate protects your data with JWT access tokens, HTTPS, TLS 1.2/1.3 encryption, role-based access controls, and multi-factor authentication. The platform is ISO 27001:2022 certified and GDPR compliant. Each side of the integration controls its own sync rules independently, so no admin credentials are shared. Visit our Trust Center for full security documentation.

Exalate includes automatic error recovery that resumes synchronization from the exact point of failure. When systems reconnect after downtime, queued changes apply in their original order without data loss. The unified console shows real-time sync status, error logs, and troubleshooting details for both sides of your integration. Aida can also analyze errors and suggest fixes in plain language.

Exalate uses outcome-based pricing, charging for active items in sync rather than user seats or API calls. Plans start at $100/month per integration for self-serve options. Enterprise plans offer custom capacity and priority support. Use the pricing calculator to estimate costs, or view detailed pricing and licensing information. A 30-day free trial includes full functionality.

Zendesk’s native integration only syncs one way (Zendesk to Salesforce) and supports limited field mappings. Exalate offers full two-way sync with custom field mapping, Groovy scripting for complex logic, and cross-company collaboration with independent control on each side. Native integration also requires specific Salesforce editions, while Exalate works across all editions with API access.

Yes, Exalate syncs any Salesforce object with Zendesk entities. You can map opportunities to tickets, sync opportunity stages as ticket statuses, and share related account data. Use triggers to automatically create tickets when opportunities reach certain stages, or sync comments between sales and support teams in real time. Custom field mapping ensures your specific workflow requirements are met.

Yes, Exalate excels at cross-company integrations where each organization maintains independent control. Each side manages its own sync rules without sharing admin credentials or exposing internal data. This makes Exalate ideal for MSPs, vendor relationships, and partner ecosystems where both parties need autonomy over what they share and receive.

Basic integrations can run within an hour using pre-configured templates. For complex use cases with custom field mappings, complex workflow orchestrations, and advanced triggers, allow a few days. Aida accelerates setup by generating Groovy scripts from plain-language descriptions. Need help? Explore our managed services.

On the Salesforce side, use SOQL queries to trigger syncs based on any object field, status change, or record creation. On the Zendesk side, use Zendesk search syntax to trigger based on ticket properties, tags, or custom fields. You can combine multiple conditions and sync different data based on trigger criteria. Bulk operations let you sync existing records that match trigger conditions.