Are you looking for a Jira ServiceNow Integration Solution?

Unlock a seamless collaboration between teams using Jira and ServiceNow. Set up a two-way sync between your favorite tools.

Sync almost anything. Issues, Sprints, Incidents, Problems, Change Requests, Customer Cases, Request Items, Catalog Tasks and more.

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Sync urgency, state,
 sys id, caller, category...

sync summery, description,
comments...

sync attachments 
and any custom fields

Sync any
custom fields
Sync issue types,
labels, priority, status...
Sync comments,
worklogs, change history...
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Sync Almost Anything Between Servicenow and Jira

Accessible to Both Business and Technical Users

Basic Mode

For basic scenarios, a solution out-of-the-box.

Limitless flexibility in configuring your integration.

Set up, Customize, Sync!

01

install

Install the Exalate app on each tool you want to sync, so every admin has complete autonomy over their integration.

02

connect

Connect the instances you want to integrate. Pick between a two-way or one-way sync.

03

customize

Set your sync rules to make sure the right data is shared.

Prompt Exalate’s AI to generate rules, or fine-tune with scripts.

04

automate

Set triggers to automate your sync based on specific conditions.

05

synchronize

Now your instances are connected and will automatically exchange information instantly. Happy syncing!

Start for Free

Exalate has a Free Plan and a 30-day Free Trial. It needs to be installed on both the Jira and the ServiceNow side in order to set up an autonomous synchronization. To start, pick the platform you'd like to get started with here:

Cloud, Server and Datacenter

Sync almost any field from Issues and Sprints

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Cloud

Sync almost any field from any entity

Instance based pricing

Exalate allows you to connect and synchronize data between different platforms.

Synchronization is bi-directional, automatic and unlimited as long as each instance (each side) of the synchronization has a valid license.

Exalate is flexible enough to cover almost all integration use cases through its Groovy-based scripting engine. You can start with basic sync scenarios out-of-the-box or implement advanced use cases using scripts. With Aida AI, you can prompt your requirements and let AI write the sync rules or customize them yourself. Sync any default or custom properties, set custom mappings, add advanced logic, and manage everything from a unified console.

Check out some use cases implemented with Exalate.

Exalate integrates Jira (Cloud and DC), ServiceNow, Salesforce, Azure DevOps (Cloud and Server), Zendesk, GitHub, Freshservice, Freshdesk, Asana, and more. Start your free trial here.

You can connect platforms: one to one, one to many, many to one, and many to many, or combine these models.

Need a custom connector? Request one or outsource your entire integration to us.

No. Installation on both sides was required for Exalate Classic, which is no longer the case. Now Exalate works as a standalone web application, with no installation needed. The new interface holds a single place to manage your integrations, while the backend infrastructure (single tenancy, etc.) stays the same. Each side keeps control of what data to send and receive via incoming and outgoing sync scripts.

At Exalate, your data privacy and security are our top priority. We follow best-in-class security practices:

  • ISO 27001:2022 Certified & GDPR compliant

  • Role-based access control with flexible authentication (API keys, OAuth, PAT)

  • Full operational control, which allows you to decide what gets shared and what doesn’t

  • Encryption of data both in transit (TLS 1.3/1.2) and at rest

  • JWT-based tokens authenticate every data transfer request
  • Security monitoring and threat detection with SentinelOne

To learn more about the complete security posture, visit the Trust Center.

Yes. There are two ways to do this:

  • Bulk Sync – Syncs all the existing data that fulfills the trigger condition(s).

  • Relink – Connects existing entities residing in different systems. You need to upload a .csv file that contains the mappings.

Learn more about these functions in the Exalate Documentation.

Exalate has been powering enterprise integrations since 2014. Performance tests continually ensure no noticeable load on your applications. Our customers process millions of syncs monthly without impact. Plus, with Exalate, you also have the following guardrails:

  • Test Run functionality to test scripts before production

  • Script versioning for safer deployments

  • Unified console for managing complex, multi-node setups

For high-volume scenarios, our Enterprise plan includes Cloud Booster to handle even larger synchronization loads.

Exalate is Built with Security at its Core

Exalate is an advanced synchronization engine with various deployment models and information exchange paths. It enables you to synchronize information between multiple tools in a secure and controlled manner.

Security vulnerability scanning has been implemented at every stage of our solution's development, deployment, and operation.

Learn More

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This step-by-step guide will cover the use cases for setting up a ServiceNow Jira integration. As well as cover the step-by-step process on how set up the integration effectively.

The Definitive Guide to Cross-Company Company Integration for IT Professionals

A Cross-Company Integration should allow data to be shared between multiple platforms without putting each side’s autonomy or security at risk. In this guide we will cover the complete 8-step process to setting up a secure integration cross-company.

supported tools

Jira

Github

Azure DevOps

ServiceNow

Salesforce

Zendesk

Freshdesk

Freshservice

Asana

Support Heroes

Exalate support is known to be nothing less than legendary.

Our support team of true heroes will assist you every step of the way. We know this is important to you. So reach out to us any way you prefer: live chat, email or service desk. We’re here to help.

Ready to try out Exalate?