Create a bi-directional integration between multiple ServiceNow instances. Or, synchronize it with other ITSM tools such as Jira, Azure DevOps, Salesforce, Zendesk, GitHub, and more.
Exchange data in real-time and enhance your organizational efficiency, without leaving your favorite platform.
Connect multiple ITSM systems across different departments or companies. Maintain context with every sync.
Choose what data to share with other teams and just sync it
Integrate your ServiceNow with your partner’s system and see everything in one place
Automate your ServiceNow sync and never miss a deadline
Stay in your favorite tool and sync the necessary data.
Christof Cuyper |
Sync all ServiceNow entities available via REST APIs.
Simply look for the field names in ServiceNow tables, choose what you want to sync, and add it to your script.
All fields are supported, including:
All fields are supported, including:
All fields are supported, including:
Synchronization with Exalate is bi-directional, automatic and unlimited as long as each instance (each side) of the integration has a valid license.
Learn more about our pricing for your specific eBonding use case
Alexander Sinno |
We know integration can be a lot of work.
Have an integration expert taking care of every aspect of your integration, from concept to full-scale operations.
Install Exalate on ServiceNow and the other side(s).
Connect ServiceNow to your other systems.
Map fields as you like.
Set up triggers to automate ServiceNow integration.
Your tools are connected. Happy syncing!
Answers to the most frequently asked questions
Exalate for ServiceNow is priced based on multiple factors. We recommend you get in touch with our team for a quote. You can book a short call or message us on the chat on this page.
System failures and down times lead to failed synchronizations. Exalate makes the whole sync process asynchronous using transactional sync queues at both integrating sides. It tracks sync events in the same order as the original issue event. So changes can be applied in the same order once the down time or error is fixed. It also has an integrated retry mechanism to resume the sync from the point of interruption without manual intervention.
Exalate syncs all default and custom ServiceNow entities available via REST APIs. The most commonly synced entities are incidents, problems, change requests, and catalog tasks.
Yes, you can choose to install Exalate on your own server with docker.
Most cloud deployment models support multi-tenancy where infrastructure is shared to implement a certain functionality.
So there’s an increased risk of unauthorized access.
Exalate’s single-tenancy model ensures every instance has its own process space, file system, network and database completely separated from all other instances.
This model is available for all cloud deployments of Exalate like ServiceNow, GitHub, Zendesk, Salesforce, Jira and Azure DevOps.
Yes, it’s possible to display the correlation details within your ServiceNow instance.
For example, while setting up a Jira ServiceNow integration, you can display the issue key and the issue URL in the Correlation ID and Correlation display fields respectively.
Yes, you can use Exalate to sync ServiceNow entities with multiple ITSM systems like Jira Service Management (JSM), Zendesk, or another ServiceNow instance.