Two-way Jira Salesforce Integration

Exalate syncs any Jira work item (bugs, tasks, stories, epics, sprints) with any Salesforce object (cases, opportunities, accounts, contacts, products, or custom objects). You can map and transform entity fields, including summaries, descriptions, comments, attachments, statuses, priorities, and custom fields. Third-party plugin fields like Elements Connect or Insight are also supported.

Exalate uses single-tenant architecture to isolate your data at the infrastructure level. Security features include JWT access tokens, role-based access controls, HTTPS with TLS 1.2/1.3 encryption, and more. Each side of your integration maintains independent control, so no need to share credentials or admin access with integration partners.

Visit Exalate’s Trust Center for more details. 

Exalate uses outcome-based pricing where you pay for active items in sync, not per user or transaction. All plans start with a 30-day free trial. Pricing scales with actual business value: you’re charged for items currently syncing, not historical volume or API calls.

Check out the pricing models or estimate the costs here. 

Yes, Exalate supports multi-node setups connecting multiple Jira instances, multiple Salesforce orgs, or combinations of both. From a unified console, you can manage all your connections and integrations in one place. Exalate also connects to Azure DevOps, ServiceNow, Zendesk, GitHub, and more, enabling company-wide and cross-company integration networks.

MuleSoft is Salesforce’s native iPaaS solution designed for enterprise API management across many systems. Exalate specializes in real-time, bidirectional sync between work management platforms like Jira and Salesforce. Key differences: Exalate offers granular field mapping with Groovy scripting, requires no API expertise to configure, and supports cross-company integrations where each party maintains independent control of their data and rules.

Yes, Exalate supports full bidirectional synchronization between Jira and Salesforce. Changes made in either system automatically reflect in the other in real time. You control the sync direction for each field: sync comments both ways, sync status one way, or any combination. Each side maintains independent rules, so adjustments on one side don’t affect the other’s configuration.

Exalate uses each platform’s native query language for triggers. In Jira, you write JQL queries (e.g., project = "Support" AND priority = High). In Salesforce, you use SOQL queries. Triggers can be based on any field conditions, like issue type, status, priority, custom field values, or any combination. This gives you precise control over which items sync and when.

Yes, Exalate fully supports Jira Service Management (JSM) alongside Jira Software and Jira Work Management. You can sync Salesforce Cases to JSM service requests, incidents, or problems. Field mappings include case number, priority, SLA status, customer details, and any custom fields. Status updates flow both ways, so support teams stay aligned without switching between platforms.

Yes, Exalate syncs both standard and custom fields. You can map Jira custom fields (checkboxes, dropdowns, user pickers, date fields, etc.) to Salesforce custom fields and vice versa. Sync scripts let you transform values between different field types, for example, mapping a Jira dropdown to a Salesforce picklist with different option names.

Set up a trigger using SOQL in Salesforce, for example, when an Opportunity reaches “Closed Won” stage. Exalate automatically creates a Jira issue with mapped fields like account name, deal value, and expected close date. Configure field mappings in your sync rules to determine which Salesforce fields populate which Jira fields. Updates flow back to Salesforce as the Jira work progresses.