Zero Downtime Data Migration
Migrate Live. Transform In-Flight. Go Live Without Disruption.
Migrate data from one system to another, while keeping entity relationships, hierarchies, and workflows intact.
Exalate keeps your team working while the migration runs in the background. Move data between platforms, clean it up in-flight, and go live without a cutover weekend.
When Most Migration Solutions Break
The native migration tool requires a version you're not on
Your data needs to change, not just move
You need to migrate multiple projects on different timelines
Your team can't stop working for a cutover weekend
"We didn't hear anything at all about the migration. Afterwards, we did get a lot of compliments from people saying it was extremely quiet, nothing exploded."
Project Team Lead, Global Automotive Manufacturer
supported tools
Jira
Github
Azure DevOps
ServiceNow
Salesforce
Zendesk
Freshdesk
Freshservice
Asana
Exalate is Built for the Migrations that Don't Fit a Simple Template
Zero Downtime
Your team keeps working in the source system until the moment you flip the switch
Transform Data In-Flight
Merge fields, remap workflows, and clean up messy data as it moves – not before, not after.
Complex Cases, Handled
Multiple projects, phased cutovers, large volumes, cross-platform moves.
"I’m very happy with the fact that we chose Exalate. The tricky migrations are the ones that are still left over. The easy ones are already migrated. And for the tricky ones, I really think that Exalate could be a solution."
Atlassian Consultant, ACA Group
How a Live Migration Works in Practice
step 1
Sync order matters, and Exalate handles it
Epics first, then non-subtasks, then subtasks. This preserves parent-child relationships and prevents orphaned issues.
step 2
Old data first, active data last
Closed tickets go before open ones. Your busiest projects land cleanest at go-live.
step 3
Transform data in flight, not before or after
Field mappings, entity type merges, workflow remapping – all handled during the sync. No separate cleanup phase.
step 4
Go-live is a permission change, not an event
Disable write access on the old system, enable it on the new one. Users show up Monday and just work.
These are best practices – but the beauty of live migration is that you control the pace, the order, and the cutover. You can make it your own.
"The biggest risk about migration is moving across processes, especially when those processes were adjusted to fit the old system... rather than try and recreate the old system, they should start again effectively."
Sr Director Analyst, Leading Technology Research Firm
Migrate Historical Data
Transfer all your past data—projects, issues, and workflows—without losing details.
Pick the Sync Directions (1-way or 2-way)
Decide whether to keep it one-way for a clean transfer or two-way for ongoing collaboration.
Keep Hierarchies
Easily migrate and reorganize project hierarchies.
Enterprise-Level Migrations
Scalable to handle large-scale data migration and complexities based on business needs.
Live Migrations
Sync live data while the migration is ongoing. Don't leave any data behind.
Data Privacy and Security
Ensures compliance with enterprise-grade security standards.
The duration depends on the volume of data and the complexity of your setup. With Exalate, migrations are typically completed in batches, and your first connection can be established in as little as six weeks.
It depends on what you’re moving and how complex it is. Here’s the honest answer.
Exalate works great when:
- You’re doing a phased migration – moving projects gradually over time, not everything at once.
- Your teams need to keep working during the migration with zero downtime.
- You’re migrating select projects rather than an entire instance.
- You need complex custom field mappings and transformations during the move.
- You’re running a hybrid setup, e.g., keeping Data Center and Cloud active simultaneously during transition.
- Your source data is messy and needs to be restructured, not just transferred.
Exalate cannot help you with:
- Migrating user directories, groups, or permission schemes.
- Moving project configurations, workflows, or screen schemes – those need to be set up in the target system beforehand.
- Preserving original system dates (creation date, resolution date, update date) or original entity keys – new keys will be assigned.
- Complete instance migrations where you need everything, including all configurations, moved as-is.
One-way migration transfers data in a single direction, typically from one system to another. Two-way migration keeps data synchronized between both systems, ensuring changes are reflected in both places.
A standard migration is a snapshot – you export, you import, you hope nothing changed in the meantime. A live migration keeps syncing continuously right up to go-live. Updates made in the source system during the migration period are captured. This is what makes zero-downtime possible.
Yes, it’s always recommended to back up your data to avoid any loss during the migration process. This gives you a safety net and ensures that you can restore everything if needed.
Yes, Exalate is built to handle intricate data, including custom fields, dependencies, and complex workflows. It ensures that nothing gets lost or broken during the migration.
Yes, Exalate offers flexible migration filters, allowing you to migrate specific data ranges, statuses, projects, assignees, and more.
There are eight phases a well-run migration should cover: Proof of concept (confirm feasibility), requirements definition, migration strategy (volume, system pairings, performance), test run on production, migration plan (batches, timing, work item counts), migration execution, post-migration support, and project shutdown (stop the connection, clean up). This is what your migration partner will run you through. Want the full checklist? [link to resource or contact form]
Do I need the Booster Pack? If your migration involves any Groovy scripting for field transformations – yes. Without it, each debug cycle takes 15–20 minutes. The Booster Pack is included in the migration package.
Yes, Exalate offers flexible migration filters, allowing you to migrate specific data ranges, statuses, projects, assignees, and more.