Sync urgency, state,
sys id, caller, category...
sync summery, description,
comments...
sync attachments
and any custom fields
Exalate is flexible enough to cover almost all integration use cases through its Groovy-based scripting engine.
You can start with basic sync scenarios out-of-the-box or implement advanced use cases using the Script mode.
Essentially, you can sync any default or custom properties, or entities available via REST APIs, set custom mappings, add advanced logic to your integrations, and do much more.
Check out some use cases implemented with Exalate.
Exalate integrates Jira (Cloud and On-premise), Salesforce, Azure DevOps, ServiceNow, Zendesk, GitHub, and more. It can be deployed on docker for all these platforms. Start your free trial here.
You can connect these platforms in the following ways:
Or use a combination of the above models. You can also request a custom connector or outsource your entire integration to us.
Yes, we offer a 30-day free trial. We recommend you book a short call with our experts to discuss your use case and help you get started.
In case you feel Exalate is not the right fit, you can cancel your trial anytime, and you’ll not be charged.
We keep your data private, safe and secure following the best-in-class security practices and procedures.
The data security and privacy statement can be found here
You decide what information gets shared with your partners and what information does not.
There is no need to share the access credentials, even if your instance requires authentication. Exalate generates the shared secret which is used to define a secure connection between both Instances.
Data transfer is secured with the help of the JWT token which authenticates every request so that the destination side can be sure they are getting data from the expected Instance.
To find out more, have a look at our extensive resource on Exalate Security and Architecture.
For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.
The price of your integration is calculated based on the number and type of platforms you need to synchronize.
For example, Jira Cloud (500 users) <> Azure DevOps Cloud integration use case would differ in price from, say a Salesforce <> ServiceNow <> GitHub Enterprise integration.
If you expect a very high number of synchronizations and you’d prefer to have Enterprise SLA and Solution Assistance, that would influence the price too.
If you’d like to know how much Exalate would cost for your use case, please ask us via live chat.
Decentralized integration is a setup where each integrating party has independent and full control over information exchange.
You decide what needs to be sent to and received from the destination without a mandatory requirement to consult or inform the other side. This way, every platform admin can change their local configuration without affecting their integration partner’s configuration. Additionally, it increases your data security and avoids accidental access to shared information.
The systems in this arrangement are inherently distributed. This makes them loosely coupled, avoiding a single point of failure. It also enhances the maintainability and scalability of your integration.
Yes, the Exalate application needs to be installed on all integrating platforms. This means you need a valid Exalate license/subscription on both your instance and your partner’s instance.
Contact our sales team for more information about our licensing and pricing model.
Exalate has already been in use since 2014 at a large number of enterprise clients. Performance tests are continually implemented to assure there will be no noticeable load on both the app or the issue tracker.
For example, some of our customers continually processes, on average, 12.000 issues per month without experiencing any significant impact on the overall instance.
Yes, you can sync historical data using Exalate.
There are two ways to do this:
Bulk Exalate – Syncs all the existing data that fulfills the trigger condition (s). This option is available under the Triggers tab.
Bulk Connect – Connects existing entities residing in different systems. You need to upload a .csv file that contains the mappings. This option is available in the Exalate admin menu panel.
Learn more about Bulk Connect and Bulk Exalate.
In this blueprint we will cover Development and Support process best-practices, the issues and solutions of process integration, breaking organizational and informational silos and integration of tooling
This step-by-step guide will cover the use cases for setting up a ServiceNow Jira integration. As well as cover the step-by-step process on how set up the integration effectively.
A Cross-Company Integration should allow data to be shared between multiple platforms without putting each side’s autonomy or security at risk. In this guide we will cover the complete 8-step process to setting up a secure integration cross-company.
Exalate support is known to be nothing less than legendary.
Our support team of true heroes will assist you every step of the way. We know this is important to you. So reach out to us any way you prefer: live chat, email or service desk. We’re here to help.
