two-way integration
Jira ServiceNow Integration
Sync urgency, state,
sys id, caller, category...
sync summery, description,
comments...
sync attachments
and any custom fields
custom fields
labels, priority, status...
worklogs, change history...
Start for free
“
The moment the ticket enters the help desk in ServiceNow, Exalate routes it to my team working in Jira. My team then provides feedback, which is immediately reflected in ServiceNow.
Ms. Teo |
Real-time status updates on critical incidents
Automatic syncs to eliminate manual configuration errors
One-way and two-way syncs
Accurate and consistent reporting for the right stakeholders
Automatic sync restarts after downtimes
Automating critical business workflows end-to-end
Two-way Sync
Initiate connections either from ServiceNow or from Jira, whichever option you prefer. No need to install anything on ServiceNow itself; you can install Exalate as a bridge app.
Automated Integration
Eliminate the necessity for manual syncs by adding more granular controls. Automate your syncs with custom triggers powered by a native query language.
Bulk Operations
Use the custom Bulk Exalate feature to save time. Streamline workflows by connecting multiple existing entities with similar trigger configurations.
Custom Functions
Give your developers a chance to experiment with limitless syncing possibilities using the Groovy-based scripting engine. And yes, changes on one side won’t affect your setup at all.
Decentralized Integration
Maintain independent control over every sync, even for cross-company integrations. No need to share admin rights, no risk of exposing confidential information.
Better Scalability
Start small with out-of-the-box connections for basic synchronization scenarios. Scale up and grow faster with the help of script-based custom connections.
Top-notch Security
Get timely assistance from the best support technicians in the business. Pull up a chair as we help you solve every sync-related issue and more.
“
The fact that Exalate is a very extensible and flexible product is quite an impressive feature for us. We can even build our own integration on top of it, and it actually shows that the developers and the engineers behind the product do really know what they are doing. Plus we have had an excellent customer experience.
Alexander Sinno |
“
The fact that Exalate is a very extensible and flexible product is quite an impressive feature for us. We can even build our own integration on top of it, and it actually shows that the developers and the engineers behind the product do really know what they are doing. Plus we have had an excellent customer experience.
Alexander Sinno |
01
install
02
connect
03
customize
04
synchronize
Script Less. Integrate More.
Exalate Script Mode just got better.
Minimize the time spent searching for relevant scripts or writing them from scratch. AI takes care of the complexity so you can focus on what matters most!
Wants to see Exalate in Action?
Speak with one of our engineers and discover how Exalate can be custom-fit to your unique integration scenario
if(entityType == “changeRequest”) {
replica.summary = changeRequest.short_description replica.description = changeRequest.description replica.comments = changeRequest.comments replica.attachments = changeRequest.attachments
///other fields supported by the Change request entity
if(entityType == “changeRequest”) {
replica.summary = changeRequest.short_description replica.description = changeRequest.description replica.comments = changeRequest.comments replica.attachments = changeRequest.attachments
///other fields supported by the Change request entity
. . .
def priorityMapping = [
“1 – Critical”: “High”,
“2 – High”: “High”,
“3 – Moderate”: “Medium”,
“4 – Low”: “Low”,
“5 – Planning”: “Lowest” ]
issue.priority = nodeHelper.getPriority(priorityName)
// retrieve the twin url from the incoming message
import groovy.json.JsonSlurper
def issueUrl = new JsonSlurper().parseText(syncRequest.replica.payload).get(“issueUrl”)
// setting the fields correlation_id and u_issue_key
entity.correlation_id = replica.key
entity.correlation_display = issueUrl
“
We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper |
Start for free
You can sync custom fields, issues, comments, attachments, descriptions, attachments, and every other ServiceNow entity. To explore further sync possibilities, use the advanced scripting mode.
You can install Exalate for free to use the no-code Basic Mode for simple synchronization tasks. To get the advanced Script Mode, you need to buy the Premium Plan after a 30-day trial. To request pricing, talk with our team in real-time on the chat we have on this page. Or, send an email to [email protected]
We offer Standard and Premier Support to our customers depending on their needs and the running service-level agreement. As part of our Premier Support, we’ll assign a dedicated support agent to assist with your problem. You’ll also get up-to-date progress reports about critical production issues.
Exalate has a built-in error recovery mechanism that allows you to fix problems and resume synchronization from the moment it fails. You can use the troubleshooter to examine the error stack trace to determine if the error occurred at the entity, connection, or application levels.
You can also choose to install Exalate on Jira via docker.
Access to these addons is via REST API requests, webhooks, iframes, etc depending on whether it’s Jira Cloud or on-premise.
Yes, Exalate supports single-tenancy, which minimizes the risk of information leakage at the infrastructure level. When a node is deployed on the Exalate Cloud, it runs inside a ‘Kubernetes pod’ configured to prevent information leaks.
Yes, you can use Exalate to connect multiple Jira and ServiceNow instances. Exlaate also supports other ITSM tools like Azure DevOps, Zendesk, Salesforce, and GitHub.