flexible two-way sync
Real-time Jira ServiceNow Integration
Frustrated by manual updates, duplicate work, and lack of visibility across Jira and ServiceNow?
Set up a bidirectional sync and get real-time updates across systems.
From simple syncs to complex workflows, Exalate has you covered.
Sync urgency, state,
sys id, caller, category...
sync summery, description,
comments...
sync attachments
and any custom fields
custom fields
labels, priority, status...
worklogs, change history...
Sync Exactly What Your Teams Need
Sync any entity using a one or two-way mapping. Configure and map the entities precisely as you require them.
ServiceNow
Incidents
All fields are supported, including:
- Custom fields
- Short description
- Description
- Assigned to
- Assignment group
- Priority
- Urgency
- State
- Work notes
Problems
All fields are supported, including:
- Problem statement
- Description
- Assigned to
- Priority
- Urgency
- Impact
- State
Change Requests
All fields are supported, incuding:
- Short description
- Description
- Assigned to
- State
- Type
- Impact
- Risk
- Requested by
Sync any Servicenow Entity
Sync all ServiceNow entities available via REST APIs.
Simply look for the field names in ServiceNow tables, choose what you want to sync, and add it to your script.
Jira
Jira Software (Cloud and Data Center)
Jira Service Management
Work Items (Issues)
(Bugs, Tasks, Stories…)
+40 fields are supported, including:
- Custom fields
- Summary
- Status
- Description
- Key
- Comment
- Attachment
- Priority
- Third-party plugin fields (e.g Insights)
Sprints
All fields are supported, incuding:
- Name
- State
- Start date
- End date
- Complete goal
- Origin board ID
- Goal
“
Exalate is stable, flexible, customizable, and pretty easy to set up and use.
ALEXANDER SINNO
Simple or Advanced, We Got you Covered
Work with simple integration templates. Or, completely customize your sync.
In practice:
...Or simply write a few lines of code
if(entityType == “changeRequest”) {
replica.summary = changeRequest.short_description replica.description = changeRequest.description replica.comments = changeRequest.comments replica.attachments = changeRequest.attachments
///other fields supported by the Change request entity
In practice:
...Or simply write a few lines of code
. . .
def priorityMapping = [
“1 – Critical”: “High”,
“2 – High”: “High”,
“3 – Moderate”: “Medium”,
“4 – Low”: “Low”,
“5 – Planning”: “Lowest” ]
issue.priority = nodeHelper.getPriority(priorityName)
In practice:
...Or simply write a few lines of code
// retrieve the twin url from the incoming message
import groovy.json.JsonSlurper
def issueUrl = new JsonSlurper().parseText(syncRequest.replica.payload).get(“issueUrl”)
// setting the fields correlation_id and u_issue_key
entity.correlation_id = replica.key
entity.correlation_display = issueUrl
In practice:
...Or simply write a few lines of code
def ced = new CollectEpicData(issue.key)
replica.customKeys.totalTimeSpent = ced.storyTotalTimeSpent
replica.customKeys.totalOriginalEstimate = ced.storyTotalOriginalEstimate
replica.customKeys.totalEstimate = ced.storyTotalRemainingEstimate
In practice:
No need to code, simply add a trigger.
“
The moment the ticket enters the help desk in ServiceNow, Exalate routes it to my team working in Jira. My team then provides feedback, which is immediately reflected in ServiceNow.
Ms. Teo |
script mode + ai assist
Your Integration, Your Rules
Full Control, Boosted by AI Assist
Exalate comes with default sync rules, that can be adapted to your specific needs.
Build your unique integration rules with just a few lines of Groovy Script – or a few prompts.
- Deepen, change, adjust sync rules easily
- Control outgoing and incoming data on each side
- Simply mirror or customize mappings
“
We can do almost anything we want with the sync thanks to its groovy script.
I can say I haven’t seen any other apps as flexible as Exalate.
Daniel Miks
Secure by Design
- Data isolation via single tenancy
- Encryption at rest and in transit
- Instant alerts for all data changes
- Automatic recovery from outages
- Secure sync with systems behind firewalls
- Granular filters to limit data exposure
Install
Install the Exalate app on both Jira and ServiceNow. Or, have it as a bridge app on ServiceNow.
Connect
Connect multiple projects, instances, and platforms.
Customize
Set your sync rules to make sure the right data is shared.
Prompt Exalate’s AI to generate rules, or fine-tune with Groovy-based custom mappings and logic for complete control.
Automate
Set triggers to automate your sync based on specific conditions.
Synchronize
Now your connected instances will exchange information automatically. Happy syncing!
“
We can now handle around 500 customer incidents per week, thanks to Exalate, which is a very good result regarding the number of products we’re dealing with. It synchronizes 45x faster than our previous solution.
Christof Cuyper
Start for Free
Exalate offers a 30-day Free Trial
Install it on both Jira and ServiceNow to begin:
+2,500 clients worldwide
You can sync custom fields, issues, comments, attachments, descriptions, attachments, and every other ServiceNow entity. To explore further sync possibilities, use the advanced scripting mode.
You can install Exalate for free to use the no-code Basic Mode for simple synchronization tasks. To get the advanced Script Mode, you need to buy the Premium Plan after a 30-day trial. To request pricing, talk with our team in real-time on the chat we have on this page. Or, send an email to sales@exalate.com
We offer Standard and Premier Support to our customers depending on their needs and the running service-level agreement. As part of our Premier Support, we’ll assign a dedicated support agent to assist with your problem. You’ll also get up-to-date progress reports about critical production issues.
Exalate has a built-in error recovery mechanism that allows you to fix problems and resume synchronization from the moment it fails. You can use the troubleshooter to examine the error stack trace to determine if the error occurred at the entity, connection, or application levels.
You can also choose to install Exalate on Jira via docker.
Access to these addons is via REST API requests, webhooks, iframes, etc depending on whether it’s Jira Cloud or on-premise.
Yes, Exalate supports single-tenancy, which minimizes the risk of information leakage at the infrastructure level. When a node is deployed on the Exalate Cloud, it runs inside a ‘Kubernetes pod’ configured to prevent information leaks.
Yes, you can use Exalate to connect multiple Jira and ServiceNow instances. Exlaate also supports other ITSM tools like Azure DevOps, Zendesk, Salesforce, and GitHub.