two-way sync
Freshservice Integration
Share Freshservice data with other platforms in real-time. Automatically move tickets back and forth between Freshservice and Jira, Salesforce, Zendesk, and more.
Have your teams collaborate across different systems, departments, and companies in real-time.
Bye Bye to Context Switching
Connect your Freshservice instance to keep your internal teams and external partners aligned and informed.
Stay updated with real-time data while staying in your own lane.
Protect sensitive business data
Limit who has access to sensitive business data. Filter out the information you share with other teams.
Maintain consistent formatting
Keep data consistent across platforms. Ensure each side has access to the correct values when they share data.
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Always stay in the loop
Never miss an important update or deadline. Stay informed about workflow progress and statuses.
Automate for success
Enhance processes with automatic data exchange for increased efficiency. Keep your eyes on the ball.
Make the Most Out of Your Freshservice Integration
Real-Time Sync
- Real-time status and priority updates on critical tickets
- Better reporting and visibility for all stakeholders
- Error-free data exchange without silo formation
- One-way or two-way information sync
- Automatic sync restarts after outages
Automated Integrations
- Independent control of syncs for both sides
- Event-based triggers for automatic syncs
- Freshservice-native trigger syntax
Bulk Operations
- Historical data synchronization when connecting with a new platform
- New ticket mapping without skipping a beat
- Faster syncs through bulk operations
Customizable Sync Rules
- Absolute control over every last detail in your sync
- Consistent text formatting for notes and descriptions
- Fine-tuned mappings tailored to specific use cases
- Smooth ticket escalation to L2, IT, and MSPs
- Advanced sync rules with conditional logic
Sync Any Data with an Advanced Freshservice Integration
Sync standard and custom entities available through Freshservice REST API.
Tickets
- Custom fields
- Summary
- Description
- Status
- Label
- Attachments
- Notes
- Custom keys
- Priority
Absolute Control Over Synced Data
- Give both sides granular control using native triggers and Groovy scripts.
- Use AI Assist to explore custom mappings.
- Establish event-specific triggers for automated synchronization.
Secure Freshservice ITSM Integration
- Isolate your system under Exalate’s distributed and single-tenant cloud infrastructure.
- Scale consistently with limitless flexibility, thanks to loosely coupled systems.
- Keep your data safe with airtight security features backed by ISO 27001 certification.
Set up, Customize, Sync!
01
install
Install the Exalate app on all the tools you want to sync.
02
connect
Connect the tools you want to integrate. Just add the instance’s URL.
03
customize
Configure your sync rules to make sure the right data is shared. Prompt the sync rules with AI-Assist or write your scripts from scratch.
04
automate
Set conditions with triggers, for an automatic synchronization.
05
synchronize
Now your instances are connected and will automatically exchange information instantly. Happy syncing!
See it in action
The cost of Exalate for Freshservice is based on multiple factors. We recommend contacting our team for a quote. You can book a short call or message us through the chat on this page, or send an email to sales@exalate.com.
Exalate enables users to sync fields from Freshservice tickets (incidents and service requests), including summary, description, status, priority, urgency, attachments, notes, custom fields, custom keys, and more.
It’s also possible to sync fields available via REST APIs using Exalate’s Groovy-based Script mode. You can automate the sync using granular triggers. Discuss your use case with us and explore all the possibilities.
To set up a Freshservice Salesforce integration, first install Exalate on both systems. Then, you can set up a Script Mode connection to allow both administrators to map the sync as they want. AI Assist can help you with the initial mapping by converting your prompts to actual scripts. After that, you can connect Freshservice ticket fields with other objects and entities on Salesforce.
Yes, Freshservice integration with Jira is definitely possible. Exalate enables you to sync both default and custom fields between the two platforms. Your admin will also be able to control what to share or keep private in your Freshservice Jira sync.
Yes, Exalate supports Freshservice Freshdesk integration. If you want complete control over the ITSM framework under the Freshworks umbrella, then this option is the best for you. Exalate slightly edges out the native integrations available because it provides customization options for advanced sync scenarios.
Yes, you can use Exalate to set up an end-to-end Freshservice ITSM integration framework. For instance, Exalate can handle Freshservice Zendesk integration. By connecting systems like Zendesk, Jira Service Management, ServiceNow, etc., you can streamline service management workflows and increase efficiency. Similarly, the Freshservice ServiceNow integration can also help escalate incidents and speed up resolution timelines.
Most cloud deployment models support multi-tenancy, where infrastructure is shared to implement a certain functionality. So there’s an increased risk of unauthorized access.
Exalate’s single-tenancy model ensures every instance has its own process space, file system, network, and database completely separated from all other instances.
This model is available for all Exalate cloud deployments, such as Freshservice, ServiceNow, GitHub, Zendesk, Salesforce, Jira, and Azure DevOps.
Exalate protects the data flowing through your Freshservice integration using security features such as JWT access tokens, role-based access controls, HTTP (HTTPS), TLS 1.2 and 1.3, and multi-factor authentication. It is also ISO27001:2022 certified. You can find out more about it in the Trust Center.
Connect the tools you want to integrate. Just add the instance’s URL.
