two-way, real time sync
ITSM Integration Built for Complex, Multi-Tool Environments
Connect ServiceNow, Jira, Azure DevOps, Zendesk, and more. Synchronize incidents, problems, and change requests in real-time with an integration solution built for complex ITSM workflows.
Does your IT Service Management Feel like a Game of Emails?
We know the struggle of the ITSM professional
"My team is manually copying data from Jira to ServiceNow, leading to human error and delayed resolution times."
The Service Delivery Manager
"Development has no visibility into customer incidents because our tools don't talk to each other."
The DevOps Lead
"Every client uses a different tool. We can't scale because we’re jumping between 10 different tabs."
The Service Provider (MSP)
We Know the Struggle of the ITSM Professional
"My team is manually copying data from Jira to ServiceNow, leading to human error and delayed resolution times."
Service Delivery Manager
With Exalate: 45x Faster Ticket Resolution
"Development has no visibility into customer incidents because our tools don't talk to each other."
DevOps Lead
With Exalate: 5 hours saved. per engineer. every week.
"Every client uses a different tool. We can't scale because we’re jumping between 10 different tabs."
Service Provider (MSP)
With Exalate: 500+ tickets synced. every month.
Exalate turns your fragmented tools into a single, cohesive ITSM ecosystem
Why Integration is the Core of Modern ITSM
Eliminate Information Silos
Ensure “Single Source of Truth” across ITIL processes (Incident, Problem, Change).
Accelerate Mean Time to Resolution (MTTR)
Automatic data sync means developers and agents see updates instantly. No more waiting for manual pings.
Cross-Company Collaboration
Securely sync with external vendors or partners without giving them access to your internal instance.
Built for the way IT teams actually work
Granular Control with Scripts
Map complex custom fields and maintain different workflows in each tool.
AI-Assisted Setup (Aida)
Use AI to generate sync rules in plain language, no coding expertise required.
Security First
ISO 27001 certified, with end-to-end encryption and Role-Based Access Control (RBAC).
Test before going live
Validate your sync logic in a sandbox before it touches your production ITSM data.
Granular Control with Scripts
Map complex custom fields and maintain different workflows in each tool.
AI-Assisted Setup (Aida)
Use AI to generate sync rules in plain language, no coding expertise required.
Security First
ISO 27001 certified, with end-to-end encryption and Role-Based Access Control (RBAC).
Test before going live
Validate your sync logic in a sandbox before it touches your production ITSM data.
Exalate allowed us to sync over 500 tickets monthly between our internal Jira and our clients' ServiceNow instances, reducing manual entry to zero.
I was positively surprised by how Exalate satisfied our synchronization needs. We managed to reduce the monthly costs of growth's Service Desk by around 95%.
Without Exalate, we would have had to add each developer to Salesforce to be able to track that information, which would have been a huge cost on our side.
When we first found Exalate, we thought, well, they’ve invented the integration wheel;. it makes no sense for us to reinvent it.
Pricing Built for Scale, Not Surprises
Exalate offers a 30-day Free Trial
Starter
Small teams with straightforward synchronization needs
Scale
Growing teams with moderate synchronization volume
Pro
Organizations needing enterprise systems
pricing per integration starts atThis is the entry price for the lowest-cost integration. Your price depends on which systems you connect, items in sync, environments, SLA/support, and add-ons. To get a tailored quote, contact sales.
$
550
/mo
Billed annually
Enterprise
Large-scale deployments with custom requirements
Let's talk
Get in touch for your custom pricing
& more
See the New Exalate in Action
Let us show you how Exalate can fit your unique business needs.
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