Two-way Freshservice Jira Integration
Break down communication barriers between the service teams and engineers.
Automate connections between Freshservice and Jira to sync data bidirectionally and in real time.
From simple syncs to complex workflows, Exalate has you covered.
Sync type, title, creator...
sync status, description, priority...
sync attachments, custom fields...
sync comments...
Sync summary, description, labels...
Sync status, priority, attachments,
Sync phone, notes, custom fields, custom keys...
No More Manual Tasks or Context Switching
Keep Freshservice and Jira users perfectly aligned.
Automate your Jira – Freshservice integration to address customer concerns more efficiently and effectively.
Get real-time updates on your Jira instance as Freshservice tickets move across all support levels.
Stay in sync with your MSPs and partners by connecting their Freshservice to your centralized Jira.
Map and sync multiple Freshservice incidents or service requests to a single Jira work item.
Improve user experience metrics, from resolution speed to customer satisfaction score.
Transform customer ticket data into actionable insights on Jira.
Sync Exactly What Your Teams Need
Target specific fields for one-way or two-way mapping. Configure and map the entities precisely as you require them.
Freshservice
Tickets
All fields are supported, including:
- Custom fields
- Custom keys
- Summary
- Description
- Status
- Attachment
- Label
- Priority
- Notes
Jira
Jira Software (Cloud and Data Center)
Jira Service Management
Work Items (Issues)
(Bugs, Tasks, Stories…)
+40 fields are supported, including:
- Custom fields
- Summary
- Status
- Description
- Key
- Comment
- Attachment
- Priority
- Third-party plugin fields (e.g Insights)
Sprints
All fields are supported, incuding:
- Name
- State
- Start date
- End date
- Complete goal
- Origin board ID
- Goal
Check the full list of supported fields for Freshservice and Jira
How it Works
Connect
Easily connect multiple projects, instances, and platforms. With local, or external partners.
Customize
Set your sync rules to make sure the right data is shared.
Prompt Exalate’s AI to generate rules, or fine-tune with Groovy-based custom mappings and logic for complete control.
Automate
Set triggers to automate your sync based on specific conditions.
Synchronize
Now your connected instances will exchange information automatically. Happy syncing!
Get the Most Out of Your Integration
Connect multiple projects, instances, and platforms. Use different rules for each connection.
Get AI-powered recommendations for resolving the issue, including possible fixes and next steps.
Describe your integration goal. Aida reviews your sync rules and connector type, then suggests script changes
“
Exalate is stable, flexible, customizable, and pretty easy to set up and use.
ALEXANDER SINNO
ai assisted script
Your Integration, Your Rules
Full Control, Boosted by Aida AI
Exalate comes with default sync rules, that can be adapted to your specific needs.
Build your unique integration rules with just a few lines of Groovy Script – or a few prompts.
- Deepen, change, adjust sync rules easily
- Control outgoing and incoming data on each side
- Simply mirror or customize mappings
- Track changes with version history
- Move confidently with draft mode
“
We can do almost anything we want with the sync thanks to its groovy script.
I can say I haven’t seen any other apps as flexible as Exalate.
Daniel Miks
Simple or Advanced, We Got you Covered
Work with simple integration templates. Or, completely customize your sync. Some Common use cases:
Secure by Design
- Data isolation via single tenancy
- Encryption at rest and in transit
- Instant alerts for all data changes
- Automatic recovery from outages
- Secure sync with systems behind firewalls
- Granular filters to limit data exposure
- Single-tenant architecture – no shared infrastructure
- Encryption in transit and at rest
- Automatic recovery from outages
- ISO 27001:2022 certified
- 24/7 threat monitoring with SentinelOne
Pricing Built for Scale, Not Surprises
Exalate offers a 30-day Free Trial
Starter
Small teams with straightforward synchronization needs
Scale
Growing teams with moderate synchronization volume
Pro
Organizations needing enterprise systems
pricing per integration starts atThis is the entry price for the lowest-cost integration. Your price depends on which systems you connect, items in sync, environments, SLA/support, and add-ons. To get a tailored quote, contact sales.
$
550
/mo
Billed annually
Enterprise
Large-scale deployments with custom requirements
Let's talk
Get in touch for your custom pricing
& more
See the New Exalate in Action
Let us show you how Exalate can fit your unique business needs.
trusted by clients worldwide
You can sync multiple Freshservice ticket fields like summary, description, attachments, labels, priorities, statuses, custom fields, and custom keys. For Jira, you can sync any work item and sprint fields. The most common fields are summary, work type, description, attachments, inline attachments, labels, priorities, statuses, and custom fields.
Yes, Exalate allows you to sync custom fields between Jira and Freshservice. The data is fetched from the API to populate the assigned fields. There are a lot of possibilities with Exalate’s Groovy-based script mode, and you can sync almost any field available via REST APIs.
Yes, you can create a Jira work item directly from Freshservice without manually moving the ticket. With Exalate, specific fields from Freshservice tickets will be mapped to the corresponding or custom fields in Jira.
Yes, you can use Exalate to map multiple related Freshservice tickets to a single Jira work item. This will be particularly helpful when customers submit multiple tickets for the same incident or bug. So instead of having multiple Jira work items addressing the same incident, you can avoid duplication and consolidate everything in one place.
Exalate allows you to explore one-way and two-way syncs, but you can decide to stick with one-way sync. For instance, the use case may require only the Freshservice “Source” information to be sent to a custom field in Jira. In this case, set up a one-way sync to ensure data flows only in one direction.
The Exalate pricing varies based on your systems and integration needs. To get a detailed quote, reach out to us via chat or send an email to our sales team.
Yes, you can install Exalate for Freshservice and Jira on Docker. It is also possible to deploy Exalate for Jira On-premise, and it is available for all Jira products like Jira Service Management, Jira Work Management, etc, as well as Freshdesk. You can set up private connections for instances behind firewalls.
Exalate offers both Standard and Priority Support options. With Priority Support, you are assigned a dedicated support engineer who will assist with configurations and other tasks. You also get the specialized Exalate for Service Providers package to help you connect with service providers and build a strong collaboration network.